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After one year of using them the main problem was for me the quality. They kind of don't care about it.
Cheers
I really like the app and it's mock ups. I think it's great for setting everything up and it's ease of use. I however don't like that it forces you to you specific dtg locations. The Charlotte North Carolina location has me wanting to invest into my own printing equipment. I really wish they would step up their game on the print quality on sweaters.
Hi there,
Thanks for your feedback! We are sorry to hear that you've had a bad experience with our fulfillment quality. It is important to us that you receive products and ...
So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each ...
Hi there!
Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments.
Currently, there is a specific ...
Such a pain, the fulfillment process takes a while. They are real "Hold" happy, they place orders on hold and you have to do like many steps to get it released. Not too happy with the customer service either as they are not as helpful as they should be see how my business directly brings business to them. If there is a clothing app alternative someone please let me know. constant frustration with ...
You know how when things seem too good to be true? Welcome to Printful. Regularly expect your customers to receive misprinted items, poor print quality (not centered, poor color matching, random smeared ink), and even garments with either holes in them or tearing after 1 wash. It is embarrassing on a level that is forcing me to move away from drop shipping. If you value the face of your business- ...
Thank you for your review, we truly appreciate hearing from you!
We're also sorry to hear that your experience with us has not been positive thus far, but hope that we can ...
Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating.
I used to love this app (been using it since 2015) but I had two problems regarding a large order ...
Thank you for your feedback, we truly appreciate it!
We are certainly sorry that you have met with these concerns and hope that we can work something out and improve our ...
One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.
Hi, thank you for your review! We're very sorry that there was a quality issue with the received item!
Items arriving with stains is certainly not up to our quality standards ...
Very difficult to navigate. Printify is way easy. Easier to speak to someone and track shipments. Easier to make apparel in the app. I’ve been pulling teeth with printful. There’s really no contact and little info on orders. No tracking provided.
The whole app and Shopify is complicated with Printful. We have 3 stores and we all agree. The models are also terrible. I really wish this was an ...
Thank you for leaving a review! We’d be happy to hear your feedback and suggestions further, could you please reach out to us at feedback@printful.com - we will be more than ...
Disappointed
I have grown more and more disappointed with Printful over the last few months. I previously had another store that I used this app for and for the most part I didn't have any issues however, I am currently the assistant on this current store using printful and have had so many problems with billing. We have been around and around in circles between Printful and Shopify however, we ...
Thank you for your review- we truly appreciate it!
I understand you had some concerns about the billing and our Customer Support team has got back to your inquiries. Please ...
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 ...
Thank you for sharing your review- we truly appreciate it!
We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
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