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Too long shipping time or sometimes nothing at all. First it was ok... but the longer you work with it the less the care.
Hi there!
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
Indeed, at this time there can be delivery delays. Unfortunately, it is not possible for us to influence delivery times and we understand that delivery delays are not pleasant. We are seeing the situation slowly improve and I hope we return to normal delivery times soon!
I recommend following our Covid-19 and production-related updates on this page: https://www.printful.com/fulfillment-updates.
We would really like to help you out and fix any problems that have occurred so you can have a better experience using our services moving forward! Please feel free to reach us at feeback@printful.com if you have any additonal comments or questions.
- Elina
expensive and very unreliable. After 4 days there is a message that the order cannot be carried out. Good that there are alternatives where it works very well
Hi, thank you for your review! Sorry to hear your time with us hasn't been as positive, but we would definitely like to improve it moving forward!
Since our team reviews the uploaded files of the orders manually, it is possible that the hold on the order would not be placed right away, especially during these times when we are experiencing a larger order volume. Our team would notify you about any concerns with the orders as soon as possible.
If there's anything we can help with, be sure to let us know anytime at feedback@printful.com, we're happy to assist!
- Zana
Terrible company! They can't even tell you when a customer's order will ship! I have never heard of a company not knowing their ship times. I specifically asked a chat rep today if a customer places an expedited shipping, how long is it going to take to get to them; overnight, 2 day, etc.? Expedited can mean anything and they could NOT give me a straight answer, only an "educated guess." Are you serious? Does Printful just expect me to tell my customer, "Sorry I don't know when your order will get to you because Printful can't even tell me the shipping times." There website is awful too because I can't even get a straight answer on shipping from there either. There should be no reason why an order is placed on 10.19 and by 10.27 it's still in fulfillment. There pricing is ridiculous! $12-15 for a shirt. I want to keep my costs low and make profit, not have to charge my customers and arm and a leg for something that won't even get to them on time! I plan on removing this app from my shop as soon as I find another company. My customers deserve better and as a small business owner, this isn't it.
Thank you for your review, we truly appreciate it!
We're sorry to hear that your experience with us has not been great, but hope we can improve it in the future.
We have shared our fulfillment estimates for each product category here: https://www.printful.com/fulfillment-updates
It is true that the world is still seeing shipping delays caused by the global pandemic, which is why we have also added information on the possible delivery delays there.
Please note that direct-to-garment (DTG) printed products take 2-7 business (Mon-Fri) days to get fulfilled and if your order was placed on 10.19, it is currently still within our fulfillment estimates.
We see that you spoke to us via our live chat and we'll follow up with you shortly! :)
- Vita
Nothing but problems since day 1, incredibly limited to non-existent customer support. Have wasted a full work week more than once trying to rectify problems, or recreate products. Obscenely long shipping, only ended up receiving one shirt of the total 6 ive oredered, and wasnt exactly impressed by the quality. Just overall complete disatisifed with this company
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward!
I'm sorry to hear that your order encountered some delay! We are currently experiencing longer fulfillment times for some product categories, therefore, some delays is expected for the time being while we catch up with the order volume. We recommend referring to our Covid-19 updates page for information on the current estimated fulfillment times: https://www.printful.com/covid-19. We are already seeing some improvement in fulfillment for the DTG and All-Over Print products in the USA and we hope to see the situation normalize soon.
Regarding receiving only one item - I will follow up with you via email to gain more details on what happened here and I'll help resolve the situation! We are receiving an influx of customer inquiries, so our response times are slower at the moment, but we would get back to you as soon as possible.
We do appreciate your time and business with us and I hope we can make your experience with Printful more positive!
- Zana
I really dislike using Printful. Everything is so complicated and you have to go through more steps just to do one thing. I prefer using other Print on Demand services. Printful has just been a headache since I've started using it.
Hi there!
Thank you for sharing your review! We're sorry to hear you feel this way about our services, but hope that we can still improve your experience moving forward.
We would love to gather more information on your concerns to best understand the situation and address these issues in more detail. Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.
- Elina
Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.
Hey! Thank you for sharing your feedback with us! We truly appreciate it!
I'm very sorry to see your order experienced a fulfillment delay, we understand how unpleasant these can be for you and your customers. Upon further investigation, I see that one of the products did not pass our Quality Control and had to be reprinted, although reprints are prioritized in our system, this may add a slight delay to the overall fulfillment time frame. We have since fulfilled your order and as a courtesy for the delay, refunded the shipping cost back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay and inconvenience this has caused you! If you have any additonal feedback, questions, or anything else, please reach us at feedback@printful.com
-Lauma
20 days later my shirts have not arrived, Terrible customer service and terrible process!!!
Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.
Hi, thank you for your review! We're very sorry to hear that your order has not arrived yet!
Our fulfillment timeframes are longer for the time being due to the situation with Covid-19 and with limited operations at some of our facilities. We are also experiencing a higher order volume than anticipated at this time which has affected our fulfillment timeframes. We recommend referring to our Covid-19 updates page (https://www.printful.com/covid-19) where the fulfillment estimates are updated regularly if we experience a change in the fulfillment speed.
We are working diligently to fulfill all orders as quickly as possible. We understand that timely fulfillment is important and we hope that the situation normalizes soon, so we can continue providing a fast service to our users!
- Zana
Fiz um pedido em Dezembro, e o pedido foi devolvido. Não consigo resolver meu problema com ninguém. Já enviei um milhão de e-mails e até agora nada foi feito. Simplesmente lavaram as mãos. Estou até agora sem o pedido. Preciso que alguém entre em contato comigo, para tentarmos resolver esse problema, que já dura quase um mês. Aqui é a minha última tentativa para obter ajuda, pois não sei mais a quem recorrer, podem me ajudar por favor?
Super teuer, super langer Versand, super schlechte Bedienung, für uns ist das hier die reinste Zeitverschwendung. Die Preise zu finden und die Artikel zu erstellen ist sehr langwierig. Es ist nicht erkennbar was ein Artikel am Ende kosten wird. Die empfohlene Kalkulation der Verkaufspreise ist ein schlechter Witz. Wenn man die Preisempfehlungen befolgt wird jeder Verkäufer Geld verlieren. Dieser App oder besser dieser genaze Shop ist für niemanden zu empfehlen. Soetwas haben wir noch nicht erlebet. Sorry das wir das so schreiben müssen, aber das könnt Ihr mit den Kunden nicht machen. Wir drucken selbst Handyhüllen und das was Ihr hier an Preisen ausruft ist mehr, als dass was wir von unseren Endkunden verlangen. Wir machen einen ordentlichen Profit, aber mit euch würden wir nur Verlust machen und Ihr den gesamten Gewinn. Das ist ein Unfaires Geschäftsbgebahren. Wir können NIEMANDEM die Zusammenarbeit bei diesen Preisen empfehlen. Die einzige Firma die Geld verdient wenn man mit Ihr Zusammenarbeitet ist rintful. Der Shopbetreiber wird niemals in die Gewinnzone mit Printful kommen. Nicht bei dieser Preisgestaltung. Und Printful nimmt die Artikel selbstverständlich auch nciht zurück. Das heißt hier ganz klar. Prinfull gewinnt bei jeder Bestellung und der Partner verliert immer. Hände weg.
Hallo!
Vielen Dank für das Teilen Ihrer Erfahrung. Entschuldigung, für die Antwort wurde ein Online-Übersetzer verwendet.
Wir verstehen, dass Sie Bedenken bezüglich unseres Preissystems haben. Bitte beachten Sie, dass die Preise automatisch angezeigt werden und Sie den Verkaufspreis jederzeit anpassen können. Es gibt keine versteckten Transaktionsgebühren für unsere Bestellungen, und unsere Preise spiegeln auch unseren 24/7-Support, kostenlose Cliparts, Designs und die Möglichkeit wider, die Designs mit unserem Generator zu bearbeiten. Es geht nicht nur um das Produkt selbst.
Wir akzeptieren keine Rücksendungen, da wir auf Anfrage drucken, jeder Artikel wird speziell für den jeweiligen Kunden gedruckt. Bitte beachten Sie, dass wir bei Problemen mit der Bestellung die Verantwortung dafür übernehmen und keine zusätzlichen Gebühren verlangen.
Es tut uns leid zu hören, dass Printful nicht der Anbieter ist, nach dem du gesucht hast, und wir wünschen dir viel Glück in deinem Geschäft.
-Renate
STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX
Hi there!
Thank you for sharing your review- we truly appreciate it!
We are sorry to hear you encountered multiple issues with our products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns
Let us know if you have any questions or anything else at feedback@printful.com!
- Elina