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I'm not sure why Printful is in charge of fulfillment for other apps (I tried to ignore, once the items were un-synced. It did not work). Why printful is syncing these items in the first place is a major cause for concern, simply because these producuts are not being handled or manufactured by printful to begin with. Once they are no longer in control of what happens on my shopify store, for items that weren't created on their platform to begin with, then I can give them another shot. Right now it's far too confusing and frustrating dealing with a company that simply says "that's just how our platform is set up".
Thank you for your review, we appreciate hearing from you!
The way our integration with Shopify currently works is that all of the products that are listed on your store will appear on our side, this is how our automated integrations are set up for various reasons.
This allows orders with both Printful and non-Printful products to exist and sync up with us for automated fulfillment.
This allows you to combine several products in a single product listing on your store's side.
This enables some integrations to even exist, as a lot of the e-commerce platforms we have set up with don't have the product push generator that allows you to publish products from our side to your store.
You can bulk ignore all non-Printful products in your Printful dashboard > Stores > Sync > Not synced, so orders of them would not sync up with us.
And I also wanted to let you know that we are working on improving these features to enhance your user experience in the future and appreciate your feedback!
- Vita
Excited to see what they could do we hastily we placed several sample orders, for multiple garments with Printful (in hindsight this was a mistake).. EVERY garment had 1x or more of the issues details below: • Badly folded and creased after being squeezed into mailing bags that are WAY too small (so they look used/worn)
• Grubby / Dirty factory floor marks
• Misplaced prints (so printed at an "angle" even though all of the artwork was 100% straight)
• Poorly embroidered logos that are bunched. (not enough backing used)
• Pretreatment stains (yellow) on ALL DTG garments.
• Poor delivery times that missed the agreed SLA times. • It was initially claimed that you now have a "UK" based production centre (which is part of the reason we contracted you, but it appears all of these garments were sent from Europe?) To be frank the overall quality and experience is shockingly bad, and if these had been sent directly to our customers (luckily these were all "Test" orders shipped directly to us!) I am certain that they would have ALL been returned leaving our reputation for high quality products and service irrevocably damaged. We raised all of these issues with Printful, and approximately 20x emails later with multiple different reps (you never know who your going to get! another part of the problem: it's basically just a call centre full of people that couldn't care less!!) the general "gist" of their responses we're that it's: "Within Parameters" These people are literally trained to dismiss your issues, and point to some BS "Parameters" that make no sense, and they basically repeat themselves with their fingers in their ears... Not once did they EVER accept responsibility... It truly was a shockingly bad experience. Shockingly bad products, shocking customer services, and shocking inability to accept the fact that screwed up, filthy dirty garments, covered in stains, with wonky prints, and badly embroidered logos are not within anyones "Parameters". Please don't risk it, its not worth it, even if by chance you get a good order once, you'll rue the day when you have a problem... they won't be interested.
Hello!
Thank you for sharing your honest feedback. We're sorry to hear that your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
Once an order has been placed, it would be routed to a fulfillment facility based on factors like product and print type availability, final destination, and others. Our team looked into your orders and they were routed to our Latvia fulfillment facility, as the items currently are not available for fulfillment with the UK one. You can always check product availability directly from our product catalog > availability tab.
As all the items are placed on the printing and embroidery pallets by hand, there can be slight discrepancies regarding the placement of the final design.
The staining you mentioned would be from the fixation agent that's used industry-wide and helps the inks bond with the garment. It wouldn't be permanent and would come off after the first quick wash.
If there's ever an issue with any of the received products that has been an error on our side, or if the product has been damaged in transit, we would always take full responsibility.
We see that you've been in contact with our senior team member already and full refunds have been issued for your products as of now.
Thank you once again for your time and honest feedback!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.
-Santa
I have been using print sources such as this since 2006, I started with cafepress. I have NEVER had worse customer service. When garment was recieved what should have been gray was actually purple. I contacted them right away, 8 days later it comes down to being told that I need to buy color swatches so that I can match their machines color range. Seriously? (in farness I was told I would be refunded the cost of the shirt, and they would give me the swathes for free after I said I was closing the account) 20 days since the product was ordered this is the resolution. I have since used the same file and had ordered fufilled buy cafepress with no issues, within 8 days from order date.
I highly suggest to anyone starting out, before you load your store up and work on your seo, test the product.
This is an update to to repsonse I just got and to the e ail as well. I stated in both my review and email the EXACT issue I was having with Printful and what it was doing. And both this response and the email response said, and I qouted ! " We don't see you store on our shop, please make sure it is synced to printful". Ok, I said it once and I'll say it again! You guys are f******** idiots! If I write to you saying that my store WILL NOT sync to printful. And I'll say this again so maybe youll undertsand. " MY STORE WIL NOT! SYNC TO PRINTFUL !!!!!!! Then why WOULD you be able to see it ????!!!! The answer is you wouldn't !! So instead of the response I got, maybe you should include advice of help to FIX the issue instead of the smart ass reply I got. But then again you guys arent to bright. So again! I won't be using printful again. this app is crap. do not recommend and doesn't matter if they respond to this or not, I will never use it again. Complete waste of my time! Fix your site and get it straight before putting online for people to use!
Hey there,
Thank you for your review! I'm very sorry to learn that your time with us has not been the most positive, but we are constantly working on improvements!
Please reach out to us directly via feedback@printful.com with more detailed information on the issue and we will do our best to get it resolved as diligently as possible. Hope to hear from you soon!
- Elina
Fullfillment takes 10 days. Delivery 12 days for Shirts and Prints. No sorry. then i can order directly in china!
Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Vita
LATER ADDITIONAL NOTE here at the top: I did go to Merchify and they are HEAVEN! They have the instant sync between the Shopify platform and their dashboard that this outfit, Printful, completely and sorely lacks. See the below and my glowing review at Merchify's app site:
**************
I'm a card carrying member of MENSA and have subscribed to their magazine for decades. I also owned and operated a software company that sold around the world digitally in the 1990s long before it was fashionable with 4,000+ customers in 40+ countries around the world (including China, long before they hardly had any internet penetration).
I know good software and I know bad software. And a large part of the determining factor of how good a software is less in the coding, and more in the user friendly simplicity and simple, straightforward instructional help.
On this basis alone, not even to mention the fulfillment issues that others have noted below, I am finding this whole process a little terrifying. And like I mentioned above, I'm a member of MENSA and have been online since 1988.
The fulfillment issues warn me that if I manage to put in the hundreds of hours that it appears necessary to effectively interface with their cognitively disorganized mess of multiple videos here and there and everywhere vainly trying to point back to one of the most poorly designed "dashboards" that I have ever seen, that I'll be rewarded in the end by fulfillment problems that others here that have waded thru all of this have discovered.
They escalated me to their head support guy and it hasn't improved much. When you have to be a professional graphics designer to do business with these companies, something is wrong. They haven't thought thru their business model properly to make it work with the masses of people out there. Native intelligence should be all that is necessary, not narrow professional training in a specific field. In today's world, good programming and good instructions should be able to make the latter no longer necessary.
I am still looking at ThePrintful but I am now also looking at Merchify hoping that they might hold themselves to a higher standard. I'll probably be writing a review over there shortly.
I am like another reviewer here in the sense that IF there is a DTG printer out there that has an APP out there with a dashboard that
1. uploads the graphic in one place and has all of the variants and instructional videos and what not in one visual place to STEP BY STEP take the person thru the process instead of leaving GAPS AD INFINITUM in what actually needs to be done, let me know.
2. Then uploads THEIR products into my Shopify store so that I can sell their products as affinity type items with my company's logo on it,
LET ME KNOW!
I'll be there faster than you can say boo. :)
PS Their customer service and tech support is reasonably prompt and they try to be helpful, but I don't think they "get" how poor their interface is with the non-graphic-designer public.
DO NOT USE THIS APP. I saw one of my ads on Facebook and right below it was an ad from Printful asking them about my store and ad. This should not be allowed in the app store and is probably the most unprofessional thing I have seen on Shopify to date.
Products are great. I do have a slight issue with the measuring tool when it comes to designing hoodies. It seems there has been errors.
Hi there, thank you for your review! Sorry to hear you are encountering some trouble with the measuring tool! We would definitely like to know more about your experience with this and see what may be happening here. We'll reach out to you via e-mail shortly.
- Zana
This App is terrible! Absolutely terrible! placed an order over a month ago and nothing! the order is still waiting to be fulfilled. for just 1 t-shirt!! 1 shirt! They have seriously dropped the ball during Covid-19. Im going to take my business elsewhere. I do not recommend using this Print-on-Demand company. The service is horrible!
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive!
We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. We are hiring more production staff to help us catch up with the order volume, but delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on any production updates: https://www.printful.com/covid-19. We also recommend communicating these delays with your customers to better manage their expectations during these unusual times.
We understand that experiencing delays is not an ideal situation, but we are working hard to fulfill all orders as timely as we can and to continue providing our services to the businesses and people who depend on us. Hopefully, we return to our regular production times very soon!
If there's anything we can help with or if you have any concerns, feel free to contact us at feedback@printful.com!
- Zana
Printful is TRASH! Your customers will COMPLAIN!
BEWARE - Most of the positive reviews are probably sellers who have never actually ordered samples. Do yourself a favor and order samples first.
I made the mistake of building an entire store and uploading my designs. I spent weeks getting it perfect. Prior to launching I decided to order some samples.
Not only did the samples take WEEKS to arrive, (which would probably piss of my future customers) but they were GARBAGE.
There is no Quality Control at the Printful offices. 60% of my samples were damaged. Yes I repeat... 60%!! Bleeding, breakage, partial prints, not enough ink, parts of images missing, cracking.
Who in their right mind makes a mistake while printing and thinks it is ok to send it out to the customer this way????
If you want high quality garments. Printful is NOT that company. Do yourself a favor and read the negative comments first. Go with another printer!!!