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Easy to use and integrate into Shopify, Customers are happy with the quality of the product.
Very intuitive and easy to use, positive experience overall. Would definitely recommend for anyone considering an easy POD service/integration. If you're already using Printful, it's a no-brainer.
Have had great experiences with PRintful, zero complaints from me or my customers. Super app, super co.!
Cool company very versatile for t-shirt start-ups it takes the load off of inventory and you can just create!
I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.
Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my account. I then tried to pay with Apple Pay, but they declined my payment through that method as well. When I attempted to use the same PayPal account with sufficient funds, my account was suddenly blocked.
To resolve the issue, I received an email requesting a screenshot of my banking mobile app showing the transaction value, date, and recipient. I promptly provided the screenshot through the Apple app. However, instead of resolving the matter, I received another email stating that the transaction was made through PayPal and they needed details from that platform.
Here's the problem – my PayPal account did not have enough funds for the initial charge, and after trying with Apple Pay, they declined the payment and refunded me. Now, even with funds in my PayPal account, they still claim my account is blocked, making it impossible for me to proceed with any transactions on PayPal.
To make matters worse, it has been 5 days since I sent them the required information, and they haven't responded to my emails. In their first response, they even threatened to delete my Printful account, putting at risk more than $5000 worth of merchandise stored in their warehouse.
Their live chat support is equally unhelpful, as they always give the same generic response, saying they understand my frustration but can't do much at the moment, and I have to wait for their team to review the situation.
Adding to the frustration, they do not provide any phone number for direct communication, leaving customers stuck with their ineffective email and live chat support.
In conclusion, I cannot recommend this app due to its abysmal customer service. The live chat is utterly useless, and they have shown a lack of concern for their customers' problems, even for a long-term user like me. If you value reliable and efficient support, this app is definitely not the right choice.
Hi!
Thank you for the review.
We're sorry to hear about your experience. Please know that it was never our intention to inconvenience you. Our payment specialist team isn't available 24/7 like our support team so it is possible that you'd need to wait a bit for our team to review the case and get back to you. We take account security very seriously, so it is vital that we check all the pertaining details.
At this moment the account is active and orders are being fulfilled as usual. We sincerely appreciate your patience ont his matter!
This is a great app to quickly integrate your designed artwork onto products.
Highly recommended. Prices are a bit more than what i'd expect for Canada but, overall a great do it all app.
Printful is my main pod fulfillment service and their app is simple to use and understand, unlike some other pod apps which are available on the market today.
I am absolutely blown away by the quality of service provided by Printful. From start to finish, the entire process of creating and selling my own custom merchandise has been a breeze thanks to their platform. The products themselves are top-notch, with vivid colors and high-quality materials that have held up beautifully over time. But what really sets Printful apart is their exceptional customer service, which has always been prompt, courteous, and incredibly helpful whenever I've needed it. I would recommend Printful to anyone looking to create their own branded merchandise - they truly are the best in the business!
Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They are awful and I am now replacing all my prints. Trust me just don't do it.
Hi,
Thanks for sharing your experience!
We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can happen, it shouldn't be a regular occurrence.
We were able to find your on-going communication with us and see that our customer support agent is already in touch with our Shipping team to get more info about the package. We absolutely get how frustrating it can be to wait for a solution, especially in such situations, but we want to do what we can to ensure that such errors don't repeat and the delivery is successful for the reshipment.
We'll follow-up with you by email shortly with more info and hopefully, we can resolve this asap and try to turn your experience in a better one! :)
easy to use and many interesting tools
it helped me perfectly to start my very first website.
I'm very satisfied with this convenient tool