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I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!
Hello!
Thank you for your review and for sharing your experience! We're truly sorry to hear that you're experiencing some trouble with the order import!
To ensure that the orders can import to Printful after the new update, please ensure that you've enabled to track quantity and set that inventory is managed by Printful. We see that you're in direct contact with our support team and we hope that the issue is resolved soon!
Really easy to connect with simple steps and my shop is online now ready to sell my weedjutsu brand!
love this app i would share this with my friends and family!! i used this app for everything! thank you printful!
Thank you for your review!
We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :)
If you have any questions or suggestions, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita
Greedy people with overpriced products and decent service. I don't recommend you guys to use this platform all you gonna get is few pennies of profit and everything goes to Printful.
Hi there, thank you for your review, we really appreciate it! We understand that our prices may not be suitable for all our users, but we do try to excel in other aspects of our company. We provide free integrations with multiple ecommerce platforms that allow you to add products to your storefront and automate the order import/fulfillment process. We also have a dedicated fulfillment team that takes care of your orders during the production and we fulfill all orders in-house. Additionally, we provide 24/7 customer support so that you can reach us whenever if you have any questions or concerns about your orders or our services.
We are lowering costs on some of our products and features whenever possible, so our users can use their funds toward building their store and brand. We are still a growing company and we are looking for ways how to improve our services and catalog even more, so, hopefully, we are able to add more products as we move along to provide a broader selection with a wider price range.
If you have any questions or anything else you'd like to share about your time with us, be sure to let us know at feedback@printful.com!
- Zana
very helpful when creating a new business
It works great! I went through all of the apps for POD and was disappointed in most. This worked just the way I needed it too for what I wanted.
It’s so sad this App used make me a crazy amount of money, but now I’ve had to deal with so many refunds because fulfillment can go from 2 weeks min to a month not including the shipping which gives customers no hope. Of all the printing apps they are hit the worse by Covid 19 by far even with it settling down now.
Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!
I also recommend checking out our advice on how to handle this crisis as an online business owner on our blog: https://www.printful.com/blog/covid-19-and-online-stores/
And on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Vita
Very good app. Some buttons are a little hard to find, and it could be a little more intuitive, but overall Printful gets the job done well.
it would be nice to see a mock up as I design. Hard topmast photo.
The integration with shopify is great. It feels seamless.