レビュー (7,243)

総合評価
4.7
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の7%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の5%は1つ星です
2023年1月14日

Good app, easy to use once you have done a few designs. Easy to change variants. Product selection is good. I like it.

rindtoko
オーストラリア
アプリの使用期間:6ヶ月
編集日:2020年8月27日

You can only add 2 products per day? Is this a joke? It will take you a year to build a store with printful if they allow only 2 items of AOP per day.

protonmerch
アメリカ合衆国
アプリの使用期間:7ヶ月
Printfulが返信しました 2020年8月27日

Thank you for your feedback, we truly appreciate it!
This limitation on adding 2 new AOP products per day is set in place while we clear up the order backlog caused by the global pandemic.
Our main goal is to bring our average fulfillment estimates back to normal and then we'll also re-enable unlimited product push for all product categories.

If you have any additional questions or concerns, feel free to reach out to feedback@printful.com!

- Vita

2021年1月31日

The worst of the worst. Very bad customer service. 4 out of 5 initial clients were completely disgusted by the time taken to fulfill their purchases. In a couple of cases almost 14 weeks to deliver. In another case, the product simply never arrived. One client received the package that had been opened. Simply pathetic. Do not buy the subscription plan.

ALULFE Brands
メキシコ
アプリの使用期間:7ヶ月
Printfulが返信しました 2021年1月31日

Hi!
Thank you for your review. We're very sorry to hear about the issues you have experienced with the orders. Please know that with every issue we urge you to reach out to our support team to get the situation resolved, including opened package which shouldn't have happened - support@printful.com
Our fulfillment time hasn't increased as per our update page (https://www.printful.com/fulfillment-updates), however, right now we are seeing global shipping delays that affect all online orders but we are working with our carriers on a solution for this. We sincerely appreciate your patience!

If you have any other concerns or suggestions, please check in with us at feedback@printful.com

- Renate

2019年4月24日

Very professional tool which helps me as a beginner. Creation and import tools are very efficient, I hope the next steps, sales, will be!

Iou-nik french clothing mind
フランス
アプリの使用期間:8日
2016年5月23日

no wholesale pricing...

prices are way too high.

they are making more money on your ideas then your website is making...

Lrksupplyco
アメリカ合衆国
アプリの使用期間:7ヶ月
2023年11月8日

super handling in der App, bisher keine großen Probleme gehabt

Versandpreise könnten klarer genannt werden und das Personalisierungstool auch für Frauenshirts zeigt dann als Mockup im Warenkorb einen Mann an, das konnte ich bisher noch nicht beheben

luco-shop.de
ドイツ
アプリの使用期間:6ヶ月
2020年5月27日

wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa.

I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.

PoorRichKids
イギリス
アプリの使用期間:8ヶ月
Printfulが返信しました 2020年5月27日

Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward!

Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations.

We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes.

We will follow up with you via email on your order as well!

- Zana

2023年10月22日

I am absolutely amazed at just how easy it was to integrate and launch my store using Printful ! I am super excited to see what the future has in store for me and this new venture! Thank you for being a part of my journey and helping me make it happen !!

NTrendSync Mystic
アメリカ合衆国
アプリの使用期間:8日
2022年1月4日

My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)

DREAM ON by Jasmine Lorimer
カナダ
アプリの使用期間:7ヶ月
Printfulが返信しました 2022年1月6日

Hey there!

Thank you for your feedback, and we're sad to hear that our services didn't meet your expectations.

We understand that receiving items with quality issues and encountering shipping delays is not pleasant. Once the order is submitted, our shipping algorithm, based on the delivery address and available options for our shipping accounts, would automatically select the best fitting shipping carrier to deliver the order. We are continuously working on improving shipping options and partner with trusted carriers to deliver your orders most efficiently.

Currently, a particular carrier selection would be part of our Printful Pro feature, which is a paid service. We take all complaints seriously, and further feedback has been forwarded to the responsible team for review. We sincerely appreciate your patience!

Please know that we take responsibility for any error on our or the carrier's end. I see you're in direct communication with our account specialist to address concerns regarding your orders.

We are also truly sorry that your previous communication with our services was not successful, and we understand that you need to do what's best for your business, and we will be sad to see you go. However, we will gladly fulfill your orders again if you give us another try in the future.

- Elina

編集日:2023年2月11日

Hi. So i left printify cause their prints were garbage and they made me lose a lot of customers because of that. I was wondering.. can i trust you? Can i be sure your prints will be good quality ? Can i be sure of what you'll ship out to my customers? That what they see on the website is what they get? Another question.. why is the print placement so high? It looks terrible on tees but even worst on the back of the hoodies. So i couldn't add any to my shop. Is it something you will fix in the future? Thanks so much for your time. I UPDATED MY PREVIOUS REVIEW AND WILL CONSIDER PUTTING 5 STARS IF THINGS WILL BE OK THIS TIME. thank you.

black sanctuary
イタリア
アプリの使用期間:7ヶ月
Printfulが返信しました 2021年6月25日

-Updated-

Hey, there!

Thank you for your feedback. We're truly sorry to hear that our services didn't meet your expectations. As per our Terms of Service once an order has started fulfillment (includes a T-shirt being picked up and print file sent to the printer) it isn't possible to make any adjustments. We understand that a one-time courtesy exception was offered to you previously, however, it isn't something that we can always offer.

We understand that you need to do what is best for your business and are sad to see you go. We wish you all the best in your future endeavors.

-Liva

____

Hi there!
Thank you for your honest review!
We absolutely understand that product pricing is very important for you as a store owner and for your business.

While our prices might be higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services.
We are always working on lowering our product prices, where possible, while still retaining their quality, of course.

We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide excellent customer support experience to our users.
I will follow up with you directly to learn more about your time with us and how we could improve!

-Santa