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I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers.
We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome.
We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
-Lauma
good i think printful is verrrrry well made !
Great service and very helpful. Thank you so much for giving me an opportunity to show others my talent. Thank you!
great site, really easy to use
Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense.
We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation.
- Zana
Better printing on phones, as they arent gloss printed, which is the basline for most other printing apps. Great shipping and packaging though!
Great, easy set up of products and mock ups
Shipping is always incredibly slow. I've had a shirt printed multiple times and all of a sudden I can no longer have it printed because it violates policy? Don't really understand that especially since I bought and paid for the design.
Thank you for your review, we appreciate your feedback!
To address your concerns in more detail, I wanted to let you know that shipping speeds fully depend on the shipping rate you choose upon checkout. If you would like to receive your order faster, you can go with a faster rate!
As for the issues you've encountered with our content policy - if our content team comes across any designs that violate our acceptable content guidelines, they will be flagged. If this occurs on an active order, we'll suggest you to update the order with a new design or cancel it for a refund.
You can see our acceptable content guidelines here: https://www.printful.com/policies/content-guidelines
Feel free to reach out to us at feedback@printful.com, if you have any questions or concerns related to this or anything else!
- Vita
seriously Printful... disabling the option to add products with slow fulfillment. That's how you lose businesses just saying.
Hi, thank you for your review!
We have temporarily disabled products with the longest production times in the product push. This means that new products can't be created using these products, but existing products will still be fulfilled when ordered. This is a temporary decision and we expect it to help us catch up with the current order volume and return to our normal fulfillment times sooner.
We recommend following our Covid-19 updates page for the latest updates in fulfillment times and related things: https://www.printful.com/covid-19.
Hopefully, the situation normalizes soon and we can continue providing fast services to our users!
If there's anything we can help with or if you have any concerns, be sure to let us know at feedback@printful.com!
- Zana