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What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders.
I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.
Obviously, the pandemic has hit every business extra hard, but over the past 6 months, our shop has had numerous orders fulfilled OUT OF ORDER. The worst part is that they were mostly for the same item. One order comes in and doesn't go out for a week and a half, but we would have an order or two (or three) get fulfilled in a couple of days. FOR THE SAME ITEM! At one point we had 5 orders fulfilled and shipped before an older order went out. Did I mention that it was for the same item and no waiting for restocking? We've been very patient with Printful over the last 3 years, but now that our sales are picking up even more, we're starting to get a few chargebacks on items that are taking longer than expected. For instance, we have an order that was placed 9 calendar days ago and still says "Printing." As I said, SLOWER fulfillment is understandable, but OUT OF ORDER fulfillment is a systemic issue that needs to be fixed. Especially since we work with other On-Demand companies that had little-to-no delays during this whole pandemic (except for shipping of course). I'm willing to update this review if we could all get a real explanation on why this is happening because I know other store owners who've had the same issue. If this weren't an issue, I would give Printful a 4/5, but when order fulfillment management causes us to have to spend extra time doing damage control with customers, it takes away a lot of the convenience of using an On-Demand Printing service. They're lucky to get 2 stars. (UPDATE: 12/4/2020)
We're updating our response and taking away a star. We have NOT been in contact with anyone (management/leadership/etc.) who has the power to do anything, give us a real answer, or provide adequate credit for the chargebacks caused by problems you admit are your fault. Everyone we talk to has to "get with their team" or escalate to someone who turns out to be on the same level. Meanwhile we're still seeing orders from Nov. 16th and 22nd that aren't in our customer's hands yet, and some haven't even finished printing. Two of the customers have OTHER orders that were placed after that have been on schedule, and some already delivered. It looks completely unprofessional when you don't give us proper inventory status, so we can keep the customers updated. The main point we've got from all of your explanations of the inventory issues is this: Every single item could be "out of stock," but no store owner would know unless we contact you guys and inquire about each order. You've already looked at our account. Please take a minute and check our order flow and try and tell us that it's anything even close to "FIFO."
Hey there, thank you for sharing your feedback with us! We're very sorry to see some issues with stock delays for your orders.
The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are working on improvements on how we notify our customers regarding any stock shortages or any possible delays as much as we can. We're doing our best to keep with our first in, first out (FIFO) approach. But it's not always possible because of stock issues, production capacity, using backup facilities, and many other reasons. In some cases, FIFO won't apply, but we're trying to stick to it as much as possible.
I see that you have been in direct communication with our support team in relation to your concerns and we hope to resolve it as soon as possible!
-Lauma
Everything works easily using Prihtful. I don't have to worry about where products are in the process of customer orders. It's easy and the print quality is amazing.
The app now actually makes it more difficult to access the Printful Dashboard. Where is the direct link button to go to the Printful web site? There is no access to ones templates as the app now opens at Shopify. It would be preferable to be able to go directly to one's templates rather than have to open a new product all the way through. Feel free to fix it rather than publish a one star review. (It is only one star because this does not need to be printed it just needs to be fixed and you all brought it here at the feedback offer) Printful is the best print on demand company on the planet as far as i am concerned and this fix would be nice.
Hi there, thank you for your valuable feedback! To address your concern, you can access your Printful dashboard directly by typing the URL into your browser https://www.printful.com/dashboard/default
Also, if you have any new feature recommendations or suggestions for Printful and Shopify integration, you can submit them through our feature request page https://www.printful.com/feature-request This will help us to better track and organize all new requests and ensure that they're properly addressed!
Thank you for such a rewarding experience!
Thank you for choosing us! 🧡
I just received the first five sample shirts that I ordered, and I am really thrilled with the quality of both the shirts (100% cotton - 3 Gildan and 2 American Apparel) and the printing of the artwork. The Printful app is easy to use, and allows me to focus on design and my store - Printful handled the printing and the shipping, all timely, so I didn't have to lift a finger for fulfillment. The samples were a test for my first try but they are all ready for sale, although they are so nice I may not want to part with them...Thank You to all Printful team members!
The Bella & Canvas shirts are AMAZING, print quality on everything I sell has exceeded expectation. Only thing I wish Printful had was stickers because it's so hard to find through Shopify. Also Printful's shipping prices could get high but that's fine with me
Printful is a great way for artists to get their work out there. But really need to be more aware of the products they are choosing. After designing an "all over print shirt", I ordered it as a sample to wear it for promoting purposes. I ordered a 2x as I do not like tight fitting clothing, plus, I am big chested. The result is absolutely disappointing! The 2XL is the size of a small. I feel like it's a fitness shirt it's so incredibly tight!! Completely unwearable! I will be deleting this product and all shirts from my store.
This is the easiest of the POD apps to work with. You can see your work as you're creating the pieces and you can line everything up the way you want it, which seems unique to this type of app (Most of them give very little leeway, they slap your print on and you can't fix the positioning). The finished products from Printful are also gorgeous, all the seams are lined up beautifully, the print is perfect and the sewing is amazing. Love this app and the company. The products do take a little extra time to arrive at their destination in Canada if you use the cheapest shipping method. If you're in a rush, you would have to pay for express shipping.
Thank you for your review, we truly appreciate your feedback!
We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration!
- Vita