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Too many errors between Shopify and printful
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned errors. Please send us an email at feedback@printful.com and we'll look into it right away.
Your old userface much more user friendly. The new one sucks.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at feedback@printful.com and we'll look into it.
I have followed the instruct to connect to shopify but it is not connecting.
Thank you for the review! We're sorry to hear that you're having trouble connecting to Shopify despite following the instructions. To better assist you, could you please reach out to us via email feedback@printful.com and provide more details about the issue you're facing? Our team is here to help troubleshoot and ensure a smooth connection process for you!
This set up is very confusing for first time users
Thank you for your review! We're sorry to hear that you found the setup process confusing. We strive to make our platform as user-friendly as possible, and your comments are important to us as we work to improve. To better assist you, please reach out to us directly at feedback@printful.com. Our team is here to help guide you through the setup process and address any questions or concerns you may have!
me gusta que tengo la opción de diseñar sobre el patron en blanco, no me gusta que no tiene variedad de colores para europa.
¡Realmente apreciamos los comentarios! Sin duda, nos encantaría saber más sobre las opciones de color que mencionó. Envíenos un correo electrónico a feedback@printful.com y estaremos encantados de echarle un vistazo.
We truly appreciate the feedback! We would certainly be happy to hear more about the color options you mentioned. Please send us an email at feedback@printful.com and we would be happy to take a look into it.
The worst. Had so many problems with Printful. Damaged frames, lost shipments, STEALING MONEY. Yes, you read that right. They use independent print suppliers and sometimes they'll print a shipping label and just pocket the money, won't even ship it. So many quality issues with Printful, and their support tried blaming ME for some of the issues lol. Not that anyone cares, because if you're reading this, you're probably just POS dropshipper anyway, so, you and this app deserve eachother. I bought a printer and cut Printful out of all my operations. I advise you to do the same...
Hi there!
Thank you for leaving a review.
Please note that most of our products are fulfilled in our facilities where our employees print and process the orders. We are also working with partner facilities on some specific products and locations, however, they were selected based on their quality and we trust our partners.
Since we expect print-ready files, it is the user's responsibility to ensure that the designs uploaded follow our guidelines for the best possible outcome as there are a lot of factors to keep in mind - the inks and techniques we use, the chosen product, the fabric and so on.
We're truly sorry that you were not able to work with us but we do wish success for your business!
Un bug toujours pas résolu depuis plus d'un mois signalé, l'équipe technique a dit qu'elle s'en chargeait. Des modèles n'apparaissent pas sur plusieurs modèles de tee shirts. Les tee shirts apparaissent vierge de tout motif dans la prévisualisation. En dehors de ce bug, et du non agissement du service technique, fonctionne plutôt bien. Je pourrai en dire plus quand j'aurai commencer les ventes, ce que je n'ai pas encore lancé tant que le bug n'est pas résolu...
Bonjour, merci pour votre avis et d'avoir porté ce problème à notre attention ! Nous sommes désolés pour les désagréments que vous avez rencontrés avec cette erreur. Notre équipe informatique travaille activement à la résolution de ces problèmes, mais parfois, certains problèmes techniques peuvent prendre un peu plus de temps à être résolus en profondeur.
Nous apprécions votre patience et votre compréhension dans cette affaire. Si vous avez d'autres préoccupations ou questions, n'hésitez pas à nous contacter par e-mail à feedback@printful.com. Notre équipe se fera un plaisir de vous aider!
すでに何度も画像、その他情報をアップロードしたがすべて未保存に終始している。なぜ未保存に終わるのか？を知りたい
Thank you for sharing your feedback with us! To better understand the specific issues you're encountering and to explore potential solutions, could you please reach out to our feedback team via email at feedback@printful.com? Providing us with more details about your requirements and any challenges you're facing will help us address them effectively. We appreciate your input and look forward to assisting you further!
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Hello!
Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
Does all of the "table stakes" stuff well -- good visibility to their process and their tools work well enough. However, the more you use it, the more frustrating it becomes. Their customer support feels like it purposely tries to be unavailable. Their phone is never picked up, and messages answered days later. Email support is spotty, and chat is often unavailable (but usually the easiest way to reach someone, "easy" being a relative term with Printful). Their service is buggy, for instance I had a 60 t-shirt bulk order where the unit cost varied by $3.25 PER SHIRT (!!!) depending on how I set up the order, and I still can't get customer support to help me. Long story short, the more you use it, the more you realize they are not set up to make you (the seller) successful -- which is a big no-no when you're the highest priced/premium service in the marketplace.