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The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?
Hey there,
Thank you for sharing your review with us! We're sorry to see your order experienced a fulfillment delay!
I was able to locate the order and I see we had a stock delay from one of our suppliers. For products that are "restocking" we don't send an email notification. Please feel free to take a look at "What do the tags in my order view mean?" FAQ here: https://help.printful.com/hc/en-us/articles/360014068199-what-do-the-tags-in-my-order-view-mean-
I will follow up with you personally with more information and hopefully, we can work something out! :)
-Lauma
The app is great but this review is my experience from visiting the Cali location. Chris went over all the products I wanted to see and the most popular products they have. Not only did I see what I wanted to remove from my store but I also saw products I need in my store that I would have never added had I not seen them in person. Quality of printing is amazing, and just order samples for the quality of the products because that can very person to person. Over all it was worth the 2 hour drive to go to the Printful office and see who I'm in business bed with.
Simply the best POD business app for Shopify, they care about your business and helps you succeed, besides, they're worldwide with 9 and counting fulfillment centers, which ensure you selling globally while providing an endless variety of products with great quality.
First order in. Luis A was a big help setting things up.
This service allows me to concentrate on design and marketing instead of distribution. 5 stars.
Just Perfect... for some one that is just trying to supplement families income... Thanks
High Quality printing with great customer service! Decent amount of options with garments, although with American Apparel going Bankrupt, I'd like to see a lot more tank options such as "Flow Tanks" and Crop Flow Tops. Overall, you guys Rock!
Great app! for branding your clothing line.
integration with shopify is beyond amazing! Printful nailed the sysmtem integration between them and the Shopify platform along with live shipping rates feeding directly from Printful into my shopify store. Amazingly Amazing!!!
I like what they are doing, HOWEVER I would love to see more BLACK and plus size models. That's my only concern here. I would like to see all races. When I was chatting with someone on printful all the could do was recommend me to go elsewhere to find people of color (THAT WAS THE TERMINOLOGY THAT WAS USED. smh. A little disappointed. A big change is need here. Thank you!
The revised the post and the original response they gave me.
Thank you for your review, we appreciate hearing from you!
We're truly sorry to see that you have encountered these concerns with our services.
I wanted to let you know that we do have diverse mockup models on quite a few of our products. You'll be able to see this when browsing products in our product catalog here: https://www.printful.com/custom-products
We are also working on adding even more diverse mockups to our catalog in the future.
Feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita