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I chose this app because the products were amazing and the settings were making it easy for me to add my products on my shopify store. But little did I know that by choosing Printful I would make little to no profits at all. I charge the shipping separately to my clients, but the shipping and delivery time is outrageously long, even for the expedited shipping that costs over 20$ but isn't very different from the flat rate shipping and still takes almost a month. And the worst of the worst, I added beanies and snapbacks to my shop but the extra digitization fee they added is reducing my chances of making any profit to 0% because I don't and can't charge that to my clients and it's cutting up directly on my profit, so I can't get that fee back anywhere. Also I asked several times an explanation about how is it a one time fee? Nobody to respond and explain because each time I place an order it keeps getting charged. Sometimes it's 14$, sometimes it's 9.60$, but they said it was a one time fee. I don't really understand that definition of one time fee at all. So if you intended to to make 10$ profit on a 21$ item, good luck because the digitization + shipping + taxes will bring you profits down to zero. I'm currently looking for another POD that provides caps and snapbacks. Printful is no for me. Items are too expensive, and I feel they're purposedly increasing their prices and adding extra charges because they know they're very popular. Honestly, I do not recommend this compay for anyone who wants to sell good items at good prices and make profit. You either have the choice of making business with another company, display average products in your shop and make good profit or work with Printful, display cool products in your shop and make no profit at all. Nothing difamatory or derogatory here, that's the reality of my exprience with this shop. I was really glad at the beginning but when I later saw that ordering a beanie that is already displayed at 45$ in my shop (which is already very expensive) because I was looking for a 5$ profit would total me 43.26 by ordering it in Printful to get it shipped to a client it was the last straw for me. So I'll be left with less than 2$ profit. I don't know what I can do to fix this situation. I can't sell a beanie for 50$ jus to increase my chances of making any profit at all. Outrageously high prices is the best of making no sales at all especially for beanies and snapbacks. It was good while it lasted, but this is not working for me at all.
Hi there!
Thank you for leaving such detailed feedback on your experience. We're sorry to hear that you had some difficulties with the products we offer.
Please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. At times we do have certain sales for products but we don't set up higher prices.
Managing pricing can be one of the most taxing parts of creating your business, so we have compiled some recommendations and marketing tips in our blog (https://www.printful.com/blog/).
Regarding digitization fees, they are a one-time fee if the design doesn't change and you use the same file over and over. Each time you upload a new file, our system sees it as a new design and it needs to be digitized, that is why it is important to upload the same file you had already uploaded and digitized before. There can be some differences between the embroidery methods depending on the product, for example, hats will be digitized differently from shirts due to the fabric difference. These additional fees are not meant to inconvenience you but we need to check that your design can be embroidered, so our digitizer team goes through each such file and adjusts it to our guidelines to ensure the best possible outcome.
If you would like additional information on digitization fees or pricing your products, please don't hesitate to reach out to us directly through feedback@printful.com, our goal is to see you succeed!
- Renate
They is letting my customers down I’am getting charge backs , blaming it on coved-19 not mo true almost everything is back open get it together I need to try another print on deman
Hi, thank you for your review! We're very sorry to hear about your experience with us during this time! We understand that experiencing longer fulfillment and delivery times is not pleasant, and we hope the situation normalizes soon.
We are still feeling the effects of Covid-19 as we are still taking precautions at our fulfillment centers to make sure the health of our employees is not compromised. We have also been experiencing a higher order volume at this time and, paired with the Covid-19 restrictions and health recommendations, our fulfillment times have become longer. We are hiring more production staff and scaling up our equipment to help us manage the order volume much quicker.
We do apologize for the delays we are seeing at the moment and we hope to return to our normal fulfillment times very soon.
If there's anything we can help with or if you have any concerns, be sure to let us know at feedback@printful.com!
- Zana
After 3 weeks cannot sync my Shopify store with the Printful app I decided to erase the app once and for all. A lot of conversations with the support and some steps to fix my issue but nothing.3 weeks just waiting for their devs to fix this issue. .3 weeks not running ads and over 50 products in a draft mode.
Hi there,
Thank you for your review :)
We're sorry to hear that you haven't been able to sync your store with us, and we'd be happy to investigate this further. Could you please reach out to us at feedback@printful.com with more details on the situation? We'll gladly check on the issue and see how we could help.
Hope to hear from you soon!
Printful is VERY BAD at customer service. When asking about shipping dates and confirming delivery times with staff on more than one occasion.. packages were delivered late to customers after being promised they would be delivered on time and no refund was provided to us or our customers. Nor a solution to reship products on time after discovering they would be late.
CEO was of no assistance or help and does not see value in customer relations.
The most awful platform. Beware. I ran 2 test orders and had problems on each test. There are too many steps, settings and troubleshooting that needs to be done for a simple order. You need an entire tech department to handle each issue and they will just blame with me and shopify for the breakdown in their process. If an order is not being fulfilled, there needs to be some kind of notification. Thank goodness these were only test orders and I'm not a real customer. Why go through so may problems when there are many other similar vendor's? Integrated apps are to make the process easier and smoother for customer's and store owner's. Printful is not worth it and their customer service is frustrating.
Thank you for your review, we appreciate your feedback!
I am sorry to hear that you have encountered some concerns with our Printful + Shopify integration, as well as our customer support team. I do hope that we can improve our collaboration moving forward.
We checked in with your concerns and I wanted to let you know that you would need to set your order status as "Unfulfilled" for orders to sync up with us and appear in your Printful Dashboard > Orders.
I also suggest checking in with this quick video tutorial on how the integration between Shopify and Printful works: https://youtu.be/D6_DXWALfSU
We would also love to hear from you with some additional details on your experience with our platform, integration with Shopify, as well as our support team. Your feedback is very valuable to us, as we strive to provide high quality services and support.
You can reach out to us by emailing feedback@printful.com! :)
- Vita
Garbage This people make my business look very bad my store almost was reported with the BBB because they got charge of a product that it took 5 months to received not good for business not recommended
Hi, thank you for your review! I'm very sorry to hear about your experience with us! We definitely want you to have a positive time using our services and I hope we can improve your experience moving forward!
Waiting for a package to be delivered for that long is definitely unusual and it sounds like it may have gotten lost in transit at some point, but was eventually located. I will follow-up with you via email to find out more details on this order and your experience with us!
- Zana
I had my FIRST order 6 days ago...now 6 days later,they just 'picked' order...they said I ordered 4 days ago,but I definitely didn't....so another 1-2 day,maybe 3 to fulfill....then goes the shipping time....nice,my first order...very nice
Hi there, thank you for your review! Our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products. Although we will try to fulfill your order as quickly as possible, we do ask to consider the full fulfillment timeframe when submitting an order. The delivery time is additional to the fulfillment timeframe, so make sure you select a shipping method that is suitable for your needs.
We see that your order is now fulfilled and should be shipped out soon!
In case you have any questions on this, surely let us know at feedback@printful.com!
- Zana
Products never arrive at customers or arrive too late,
customers very angry and disappointed by delays, You can lose the business as my loss of customer and sales is happening to me because the orders never arrived on time and customers threatening to sue for the scam because their order never came, it is a very bad idea to do business with a company that cannot send your orders on time because they arrive very late or they never arrive and you can lose everything as happened to me
Hi, thank you for your review! We are very sorry to hear that the orders are experiencing delivery delays! We understand that not having the package arrive as timely as expected can create a negative experience.
Postal services and carriers across the world are still encountering delivery delays. We are seeing the longest delays for orders shipped from EU to North America, due to the limited availability of cargo flights. Packages shipped from EU to international destinations can take up to an additional 30 business days to be delivered. This situation should improve soon as more flights are becoming available, though delivery delays are still expected until the situation normalizes. We also have information on shipping delays on our Covid-19 updates page: https://www.printful.com/covid-19.
We do hope the situation returns to normal very soon, so that we can continue offering fast fulfillment and delivery services.
If there's anything we can help with or if you have any concerns, please let us know at feedback@printful.com!
- Zana
The worst customer service I have ever dealt with. Takes customer service over 72 hours to respond to a simple email, usually do not have a solution for up to two weeks. I would recommend anyone interested Printful to not use the application. Fulfillment time is typically longer than suggested.
Hi, thank you for your review! We're sorry to hear you haven't had a positive experience with our customer service, but I hope we can improve it moving forward! Due to an influx of messages at this time, our response times are slightly delayed as well, but we are working as fast as possible to get back to all inquiries.
One of our team members will follow-up with you shortly.
- Zana
HORRIBLE guarantee product arrival. We ordered sample product for our business; hat, hoodie and tank top. Tank and Hoodie were bundled together and hat shipped separate. However; they listed same tracking number for ALL items. Hat and Hoodie were NEVER received BECAUSE the hat tracking number showed as delivered and received...well NO SHIT!!! The hat did arrive, not the other products! Printful refuses to provide items or refund money; therefore, they get shitty recommendation and this awesome review.
Don't use them. Pulling our business.