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All of our orders are taking way longer than the estimated processing time, which caused us to have several marks against our Etsy account. Orders are sitting 7-8 days when they estimate 2-5 days to process. Additionally we have lost orders stuck almost 2 weeks in pre-transit and we're just told to wait longer before offering a solution.
Hello! Thank you for your review. We're sorry to hear that your experience with Printful hasn't been the best so far but we certainly hope that we can improve it moving forward!
Currently, our estimated fulfillment times for apparel and non-apparel items are 2-5 business days (Monday to Friday, excluding weekends and holidays) + shipping time, depending on the destination of your order.
Please note that all the displayed dates are only estimates and not guaranteed shipping or delivery dates. While our teams do their best to fulfill all orders as quickly as possible, some might take a bit longer as well.
The current situation in the world still has greatly affected the shipping times, and while we see some improvements, some shipments can take a bit longer to be delivered as well. We're doing our best to get your orders out on time, but once they're handed over to the carriers, it's up to their sorting center capacity because carrier and postal operations are separate entities from our own. We hope that soon these shipping delays will decrease. We truly appreciate your patience during this time!
We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what to charge our customers and resulted in us losing money, essentially paying for some of our customers to get a free item. Customer service reps are rude, unhelpful, and even threatening. Printful needs to get its act together.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service.
Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner.
We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled-
We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution!
-Lauma
Anyone giving this service more than a star doesn't sell more than 2 shirts a month.
We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another.
Packages lost, that Printful has refused to replace, because they can't be bothered to submit a ticket with USPS. Designs printed on the wrong side of the garment. Holes in garments. Sending products to your customers from other shops, instead of yours and some of the things they've sent have been humiliating and we've had to explain to the customer how it wasn't one of our products. I could write an entire novel with all of the issues we've had.
I make a point to let them know about every single issue that they cause in hopes of their service eventually improving and they've BANNED us from their live chat, because there are so many mistakes made and they clearly don't want to hear about them.
Hi!
Thank you for writing a review.
We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain policies when it comes to shipping issues and each case is reviewed individually.
While our prices may be a bit higher than other providers, our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
We're thankful you are taking the time to report each mistake since we are constantly improving based on your feedback. We ship out thousands of orders each day from each of the facilities, so some errors can happen but we do take responsibility for them.
Please note that users are not banned from chat, our chat at times is not available due to long queues, however, we are available via email 24/7
Thank you for sharing your concerns, they help us look into situations closer and improve the services we offer.
The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.
Thank you for your review! At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Could you please send us your account email address along with the order number to feedback@printful.com? We'd like to check the status of this order along with the previous communication you've had with our Support team.
-Lauma
What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders.
I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an electronic shipping label had been created. I waited and waited for the arrival date of June 16- June 22 - still no package. I messaged printful and was told to just keep waiting- it's on the way. So, on June 29, I contacted DHL - they told me that never received the package, and therefore nothing was coming- I should contact the manufacturer. So, on June.29 I contacted Printful again (after waiting in a queu line of 66 people to virtual chat because they have NO PHONE NUMBER)- I was again told to just keep waiting. I told them that DHL never received the package. They denied everything and took no responsibillty and told me to just keep waiting. I finally received a call back from a manager 2 days later- and was told- yes, there was an error-the item was never shipped. Tracking was never updated, I was never notified- nothing- and I had to DEMAND a refund in order to get one. After all of this, i received another e-mail (from a different manager) giving me a completely different story- and telling me to keep waiting. UNBELIEVABLE! This company is shady, has horrible customer service, and is completely unreliable! STAY AWAY!
Thank you for your review, we truly appreciate hearing your feedback!
We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments.
From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier.
Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest.
If you have any additional feedback, as well as any questions or concerns, be sure to reach out at feedback@printful.com!
- Vita
Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers.
I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing.
When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every week a new change would happen with fulfillment times. Constantly changing their "window" on previously existing orders even though the orders were already placed under the delivery windows published at the time.
So I would put an item on Amazon or Shopify or eBay, going with the Covid scheduling, saying "This will ship in 14 business days...".. customer places order thinking this is true. 4 days later Printful changes its policy silently (unless you constantly check their ugly website blog) saying, orders take up to 4 weeks. So now what? 1st off, your Amazon seller metrics take a hit if you do not deliver the order within the original 14 days or if you cancel the order, and your customer can leave you a bad review because they didn't get their shirt on time.... Customer support takes no responsibility for this, simply saying "our blog updates show the timeframe"...
Then when you think it can't get worse, Printful decides to start having orders for the USA printed in Latvia, at which point they sit in a warehouse waiting for other orders to ship to North Carolina where they then re-ship to the customers. Blank garments sourced in Europe are NOT materially the same as blank garments sourced in the USA. And they are not the items I ordered. Printful denies this though my Gildan rep does not. They also tell me that they can't cancel or rush an order as it is already sitting in Latvia and replace it with a USA order, even though I NEVER agreed to such a ridiculous fulfillment method.
There is NO transparancy with Printful, their support tells me it will take 48 hours for a manager to "get back to me" then after 40 minutes of pushing i got to talk to someone in Latvia and then someone in NC all of which are dishonest.
And here is a real unethical issue.
Printful puts priority on Amazon store orders over Shopify and eBay store orders. With 99% of orders I got for all my stores of the same items going to the same places on the same days, the Shopify and eBay orders took 3-5 times longer to process/fullfil. They will NOT admit this, but it is happening internally.
Avoid printful if you don't want to wait 4-6 weeks for your order to start being processed if you have an external store where metrics or feedback are important. You will take a hit and they will do NOTHING to rectify it.
Hi there!
Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward!
I absolutely see how frustrating these fulfillment and shipping delays can be for you as a business owner.
During these difficult times, when we still see the effects of Covid-19 restrictions, the order fulfillment will really take longer than our regular 2-7 business day time frame. At this time, we are working based on average estimates, not hard deadlines and we wouldn't be able to guarantee any specific deadlines. Our fulfillment estimated time frame can change weekly or even daily based on the current situation in our facilities so it is possible for the fulfillment to take even longer than originally expected.
Covid-19 has been a challenge for many businesses out there. We have continuously provided many resources with the latest information on our Covid-19 page as well as providing tools such as this blog post ( https://www.printful.com/blog/covid-19-and-online-stores/ ) on how to inform the customers about these changes and manage expectations about order delivery. We strongly recommend to check the information and updates on your store platform to make sure you’re compliant with seller guidelines.
About the order fulfillment queues. Although we try to fulfill orders in first in- first out basis, the way orders are fulfilled would depend on the products as well as their quantity, the fulfillment center, variant specifics, printing areas and many other factors. This means that the orders can be fulfilled at different speeds. We will always try our best to route the orders to the closest facility based on the customer's location, during Covid-19 your orders could be routed to other facilities, where we think the order can be fulfilled more efficiently. This information can also be found on our Covid-19 page (link here https://www.printful.com/covid-19).
I’ve sent you a quick follow up about your experience with using our services, I hope we can find the best solution that works for you going forward!
If you have any additional feedback or anything else, please send us a message to feedback@printful.com
-Lauma
Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.
Thank you for sharing your review with us, we are so sorry to hear your time at Printful has been unpleasant lately, but we hope to improve it moving forward!
I was able to find your inquiry and I truly apologize for the miscommunication on our part, we'll investigate this internally to improve our services.
I have followed up with you directly to gather more information and hopefully find a solution to your problem.
-Lauma
The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?
Hey there,
Thank you for sharing your review with us! We're sorry to see your order experienced a fulfillment delay!
I was able to locate the order and I see we had a stock delay from one of our suppliers. For products that are "restocking" we don't send an email notification. Please feel free to take a look at "What do the tags in my order view mean?" FAQ here: https://help.printful.com/hc/en-us/articles/360014068199-what-do-the-tags-in-my-order-view-mean-
I will follow up with you personally with more information and hopefully, we can work something out! :)
-Lauma
Not just extremely slow shipping but slow production as well. Put in a sample order last year that took a month to even start production. Have been using other providers instead. Disappointed because I wanted this to be my one stop supplier and liked the idea of in-house production. Maybe they will get better but I canʻt risk alienating my customers as a new business...
Hi there!
Thank you for your review! We're sorry to hear that the production + shipping delays created a negative experience with our services for you, but we hope we can improve it moving forward!
I completely understand how frustrating the delivery + productions delays are. It is true that we have seen slight delays caused by Covid-19 on average. These are extraordinary times for all of us, and we are working hard to get all of the orders fulfilled as quickly as possible; and we have been providing information regarding production estimates as well as other related updates on our web-site to make sure our users are aware of production changes and other important updates. We recommend referring to our Covid-19 updates page here https://www.printful.com/covid-19 for the latest information.
We truly appreciate your time and business with us throughout this difficult time, and we want you to have a positive time using our services. The situation is definitely improving now and I hope we can return to our normal fulfillment + shipping timeframes very soon!
I will follow up with you directly to check your order!
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Elina