Recensies (6.340)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
3 augustus 2021

App is easy to use but my problem is with pricing. I don't think I'll be able to make any profits staying competitive if I use this app.

UglyXmassTees
Verenigde Staten
12 maanden gebruiken de app
Printful heeft geantwoord 4 augustus 2021

Hi there!

Thank you for your review, we truly appreciate it!

We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!

- Elina

14 december 2020

I like Printful but I'm considering testing out another drop shipping company. The fulfillment center wait time is too long. I have customers that placed orders over two weeks ago and still their order has not been fulfilled. The worst part is customer support. You can not call and speak with a representative neither can you chat with anyone. Honestly that's bad business. I can tell this company scaled really fast but was not prepared. When a customer places an order on my site and has to wait over two weeks or up to a month to receive that order, that's bad business on my end and a high likelihood that the person will NOT be a repeat customer.

Miranda Chaney Petite Wear
Verenigde Staten
12 maanden gebruiken de app
Printful heeft geantwoord 16 december 2020

Thank you for sharing your feedback, we truly appreciate it!

Currently, we have quite steady fulfillment times, only in edge cases such as stock shortages or if the item doesn't pass our Quality Control, the fulfillment can take longer. We will do our best to advise you on each case specifically. You can see our fulfillment times here: https://www.printful.com/fulfillment-updates.

At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Our chat support is available 24/7, we may turn off the chat to handle the incoming volume so you should try again later. You can also reach us at support@printful.com, our response times are about a day now.

In case you have any further questions please feel free to reach us at any time!

-Lauma

Bewerkt 8 juli 2017

The best advice: order sample product. I ordered four samples, a T shirt, two kinds of sweatshirts, and a mug. Of those, only *one* was to a decent standard. The mug had a misaligned/blurry print. The T-shirt had color bleed thru, because they don't use a white undercoat for dark colors. The Sweatshirt was the same (on black), and the print itself was blurry as heck in places. Customer service was wishy-washy, and only after repeated attempts was it suggested that "we might be able to do better". Other suppliers are not nearly as problematic, though, not all product through all suppliers are created equal. So, again, order test product!!!

Ultimately, they refunded the purchase for the three screwed up items, but I can't in good conscience use or recommend them.

Gheeki
Canada
11 maanden gebruiken de app
5 januari 2022

I'm having a terrible time with the integration of printful and shopify with my own domain. Been charged for 4 months I think now and still no shop up and happening. I can't honestly recommend it as yet.

Dianne Mead Designs
Australië
11 maanden gebruiken de app
Printful heeft geantwoord 5 januari 2022

Hi there!

Thank you for your review. We're very sorry to hear your experience with us has not been positive during this time.

In case there's anything you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com; we'd love to hear from you!

- Elina

13 december 2016

No consistency in throw pillow color with the print file I send. Colors always come out completely different. Stitching is already loose in some of the samples I just ordered. It's a shame because I really like the pillows. I won't be ordering from here again.

Mechiesloft Com
Verenigde Staten
11 maanden gebruiken de app
Bewerkt 18 oktober 2017

It is easy to use and upload products to your shop, however their range of products is incredibly limited, especially in comparison to other t-shirt printing apps. It means my range of products is also very limited, when I would love to add tops and sweaters that aren't just standard t-shirt shape. So, I am rating Printful a 2 out of 5 until they add more products from which to choose. For example it'd be great to have better crop tops, muscle tees with the rolled up sleeves, off-the-shoulder tops, more long sleeve options, especially for women (as there are currently hardly any), and more tank tops. More items from the Bella + Canvas range would be great as I checked their website and they have some really attractive apparel to choose from. It would be brilliant to have some tie-dye tee options too like they have on Zazzle. And there are no organic or eco-friendly options and that would be something else I would like to add to my shop

Basalt Surf
Australië
10 maanden gebruiken de app
26 juni 2019

When it works the way it's supposed to, it's fantastic. Unfortunately it is unreliable.

Multiple times I've had orders that have made it through part of the fulfillment only to get lost. When this has happened, I've had to contact customer service to check on the existing item. Sometimes that fix it immediately, other times they tell me there's no issue and it takes several times to contact them. Not worth the hassle of inconsistent fulfillment.

DogsWhoGiveACrap
Verenigde Staten
10 maanden gebruiken de app
Printful heeft geantwoord 28 juni 2019

Thank you for your review!
We're truly sorry to see you've encountered these concerns with our services and I wanted to let you know that we truly appreciate your feedback, as this allows us to improve the quality of the services we offer.

We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. You can open up the order in your Printful Dashboard to see its current status and whether it's been shipped.
This does not happen frequently, but sometimes orders can go missing in transit. If this happens, we are happy to issue a refund or a reshipment of the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns

Feel free to reach out to us at feedback@printful.com, if you have any additional questions or concerns, we'd certainly love to hear from you!

- Vita

27 juni 2016

High product costs make it very difficult to profit with Printful. Had a terrible experience with their customer service as well.

The Pup Tique
Canada
9 maanden gebruiken de app
22 februari 2020

I am currently ordering samples to determine the quality of these printed products. I do like the quality I have seen thus far, however I am not impressed with the number of times the sample orders I have placed have been out of stock. 1 of the items was out of stock for an indefinite period of time so in response, they cancelled my order (which I was not aware of). Since you only get a limit of 6 items at a sample price per month, I carefully selected which products would make up those 6. As a result of it being out of stock post purchase, I only was able to purchase 5 at the sample price and was told to purchase it again the following month which would take up 1 of the 6 I am allocated for the following month. Additionally, I was also only refunded for the product and not the extra shipping I paid for this product. I am very disappointed by the level of customer support I have received when I addressed these issues through their chat function.

Uppermoda
Australië
9 maanden gebruiken de app
Printful heeft geantwoord 22 februari 2020

Thank you for your review, we truly appreciate your feedback on your experience!
We're sorry to hear about your trouble with products being out of stock, as well as the quality of our customer support.
As we source our fabric from various suppliers around the world, we can't always account for the shipment delays they could encounter and this was certainly not something you should expect to happen on a frequent basis.
We also wanted to assure you that our main goal as Printful's Customer Support Team is to assist you by making your print-on-demand experience as seamless as possible.
We have just verified that you have been refunded earlier today for the shipping you paid on the entire order, you can find this refund by going to your Printful Dashboard > Billing > Printful Wallet.

Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!

- Vita

31 januari 2022

Wenn ein produkt ausverkauft ist merk man das erst im Shop und hat die ganze arbeit bereits gemacht sehr nervig. Die App funktionier nicht mal befridigend manchmal. man tut den design drauf drückt auf weiter aber weiter geht es nicht. Ich habe ein M1 mac book pro und deswegen sicher nicht an meinem rechner liegen sehr nervig weil auch manchmal das laden viel zu lange dauert!

One Soul
Duitsland
8 maanden gebruiken de app
Printful heeft geantwoord 1 februari 2022

Hallo!

Vielen Dank für das Teilen Ihrer Erfahrung. Es tut uns leid zu hören, dass die Produkte, die Sie für Ihren Shop ausgewählt haben, nicht vorrätig sind. Bitte beachten Sie, dass wir auf Abruf lagern und Artikel in den meisten Fällen während der Erfüllungszeit bei Bedarf nachgefüllt werden. Wir haben jedoch aufgrund von Verzögerungen bei der Herstellung und dem Versand eine Zunahme von nicht vorrätigen Artikeln bei unseren Lieferanten festgestellt, aber bitte beachten Sie, dass wir daran arbeiten, unser System zu verbessern.
In unserem Produktkatalog können Sie auf der Registerkarte Verfügbarkeit nachsehen, welche Farben und Größen wo auf Lager sind und ob sie zu diesem Zeitpunkt auf Lager sind./ Wir danken Ihnen aufrichtig für Ihre Geduld!

Bitte zögern Sie nicht, uns unter feedback@printful.com zu erreichen, wenn Sie weitere Fragen oder etwas anderes haben. Wir würden uns freuen, von Ihnen zu hören.

- Elina