Printful: Print on Demand

I had high hopes for Printful, but the fulfillment speed has been extremely slow. Orders take far too long to move from production to shipping, which creates unnecessary delays and a poor customer experience.

If fulfillment time matters to you at all, I would strongly recommend switching to another app. Slow production hurts your brand, increases support tickets, and makes it harder to compete. Reliability and speed are critical in ecommerce, and unfortunately Printful consistently fell short for us.

There are better options out there if you value timely order fulfillment.

I hate the new update. Now when I am publishing from my saved templets it brings me to an new page. Then I have to navigate all the way back to the templet collection. Before I could just work down the list. Now this add unnecessary time and steps.

Esta estrella es a atención al cliente.
Podría ser peor, sí, si no tuvieran.
Como el agente de soporte que te atienda no tenga forma o no sepa solventar tus dudas, puedes esperar 10 días o 16 días como esta última vez, y para colmo, me dan una respuesta general que no tiene sentido con lo que yo había preguntado. Porque encontré incongruencias entre tablas de tallas en algunos productos. Y en vez de decirme las medidas que realmente tienen, me dicen que mejor me guíe por la tabla de las prendas. Y digo yo... qué tiene que ver esa respuesta con la pregunta de que la tabla de tallas de medidas del cuerpo y la tabla de tallas de medidas de las prendas son exactamente la misma. Esa tabla que es la misma en los dos sitios (cuerpo y prenda), a cual de los dos sitio pertenece, porque está claro que a uno de los dos no pertenece (no puede medir lo mismo el pecho de tu cuerpo que el pecho de la prenda en la misma talla).
O la otra pregunta, que es mejor, tabla de cuerpo y tabla de prenda, hasta ahí todo bien. Creas el producto para la tienda y... sorpresa!!! tienes una tabla nueva que no corresponde a ningún de las que muestra la ficha del producto. Adivina cual es la tabla correcta!!!

Pero tranquilo, que tardo 16 días en responder para decirte que te guíes por la tabla de las medidas del producto.
Si me dijera que usa una regadera para regar las plantas, me solucionaría el problema igual de bien. Es decir, un respuesta que no me soluciona nada!!
16 días!!!!! seguramente a esta reseña no tarden ni 24 horas en responder.

Editando (¿no se puede poner 0 estrellas?):
desde el 14 de Noviembre sigo esperando respuesta, ya responden con plantillas diciendo o que me guíe por la tabla del producto o diciendo que es que los productos vienen de sitios diferentes.
A lo que les contesto siempre lo mismo. Que esos productos, en concreto, se imprimen y envían desde Letonia.
Ya por último le he hecho hasta el workingflow (es ridículamente absurdo):
"Igual que decís que los productos vienen de instalaciones distintas, yo os digo otra vez, que según la PDP estos productos se imprimen y envían desde Letonia. Por tanto, solo es coger una prenda de cada y ver si alguna de las tablas coinciden con las medidas de esa tabla y así ver cual es la verdadera que encaja con el Producto.
- Llamada de teléfono o email, explicando la situación:
5 minutos aproximadamente.
- Quien recibe la llamada o email en Letonia, avisar a quien corresponda en la fábrica ver eso:
5 minutos.
- A quien corresponde, revisarlo:
de 10-50 minutos (dependiendo de la organización logística)

Tiempo total: entre 20-60 minutos.

Si se hace YA!!! No creo que se tarde más de un día en comprobarlo teniendo en cuenta la cantidad de trabajo. Incluso si alguien tiene que hacer la impresión en uno de esos productos, sería avisar o tener una cinta métrica por ahí y medirlo en 1 minuto, ya no hay que perder tiempo expresamente en ir a buscar el producto, etc.

Otra cosa diferente es que no queráis hacerlo y solo sepáis dar largas al asunto, dejando sin atender la situación."

BEWARE! Printful is fine when it works. But I had orders on Shopify that I marked to be fulfilled through Printful and Printful never sent them out. I only found out when my unhappy customers contacted me. Printful did not respond to my support requests and did not solve the problem. Made me look very bad with my customers.

Printful has been a failure from the start of using it. It doesn't know how to separate products from the embroidered side to the print on demand side. I had a trucker hat that was not embroidered that they told me was embroidered when you set up the hat, it asked you if you want the embroidered or the regular and there was no option for anything else I picked the regular not the embroidered the failure of this company. They don't respond in a timely manner. They don't communicate well at all. They don't try to fix anything after you've gone and done everything that they've asked you. . The best thing to do is to sue companies like this so that they have to pay your business for losing money.

Title: Print-on-Demand Service with Systematic Integration Failures and Zero Support
Review:
Order HPH1001 shipped with incomplete address label—missing house number and postal code. Shopify shipping registration clearly shows correct, complete information was provided. Printful stripped critical address data when generating the shipping label.
The Dutch PostNL confirmed the label was so incomplete delivery was impossible—package returned to sender after 6+ days.
QA/QC Failure: How does a label print and ship missing postal code and house number? ZIP codes are internationally and legally mandatory for shipping and delivery. Carriers are legally required to reject shipments without correct information. Printful shipped anyway—no validation, no verification, no quality check before shipping. Printful's transport company Spring GDS accepted the package with incorrect data and apparently did not verify with Printful, further underlining the broken process.
I had to chase the package whereabouts myself, wasting hours of my time. Order status showed "in transit," Printful claimed delivery, but package was never delivered. I contacted PostNL directly to find out the label was missing critical data.
Packing instructions were correct and complete. Shopify order contained full address data. Printful removed it during label generation.
Printful's Response:
NOTHING. Zero response from help@printful.com despite escalation
No order correction
No reship
No acknowledgment of the failure
Complete silence
Shopify's Position: Shopify deflects to Printful, stating they're "only the platform provider." This leaves store owners subjected to the "print and pray" model of POD suppliers, with zero interference or accountability from Shopify when integrations fail.
Business Impact: Marketing campaigns to 7 international markets ON HOLD. Cannot risk customer orders with broken address integration. Every undeliverable package = permanent brand damage.
The Pattern: This is a serious liability for store owners. Integration failures, complete non-response, zero accountability from both Printful and Shopify. Hours spent trying to correct what should be a basic process. Shipping and delivery is so crucial to POD that it is mindboggling this process has no QA/QC in place.
If you're considering Printful, test orders thoroughly before launching campaigns. Their integration may strip critical data without warning, and you'll get NO support when it fails. (current 13 hours of complete silence)
Review to be published on Trustpilot G2, Capterra, Sitejabber, E-commerce community, and other review boards. Jeopardising the reputation of store owners.

Honestly I am getting a little mad.

i spent the last 6 hours trying and trying over and over to connect with shopify and no matter what i do the Google Gmail sign in ( when on shopify and already installed printful and when it ask do you have a printful account sign in) and display screen with Google,apple or email.

And click on Google cuz that's how i signed up.

It don't do anything.

What i got do cancel my subscription delete and start all over with email sign up and repay for my plan again. And the chat help don't help out one bit with why its like that or what to do about it. Everything it says is nothing to do with my situation.

Soy propietaria de una pequeña tienda de ropa que utiliza Printful para la producción de mis diseños.
Una de mis clientas recibió una sudadera con un error de impresión (el diseño apareció con un fondo blanco que no existía en el archivo original). Lo más sorprendente es que una semana antes otro cliente compró la misma prenda y llegó correctamente, por lo que el error fue claramente de producción.

Printful no se hizo responsable, ni de la devolución, ni de los gastos de envío, ni de los 16 € de aranceles que mi clienta tuvo que pagar sin previo aviso, ya que en el momento de la compra no se informaba de que ese color de sudadera procedía de Estados Unidos.

Como pequeño comercio, este tipo de errores me generan grandes perjuicios económicos y de imagen, y esperaba una respuesta más profesional por parte de Printful.
Utilizo su servicio porque confío en su calidad, pero en este caso la gestión de la incidencia fue decepcionante y nada justa para un negocio pequeño.

Terrible app, terrible customer service. A customer ordered a printful tshirt on my shopify store, and agreed to fulfill the transaction (via its electronic comms with shopify) but then today, I got a message the transaction had FAILED because they no longer carried that shirt type. I searched for a replacement (black, women's cut t-shirt) and they had NOTHING. I reached out to customer service for assistance and waited for HOURS mid-day for support to come on, and the bot finally re-messaged me when customer service hours were over. Like it was groundhog day. "How can I assist you today?" Also, it was almost impossible to find another tshiort printer who would print for the same price or lower. So thanks to these jerks, I'm in the hole for their stupid tshirt order. I switched to Apliiq. They're less expensive, and there's no way on the planet their customer service could be worse. AVOID PRINTFUL.

The two sites configure very easily and accurately. The fees that are charged- shipping, tax, and the cost of the product will eat your profit. The higher the price, the more they take. I had an order that was $52 and my profit was 67 cents. LOLLLL how ridiculous!!!!
This site is not conducive to entrepreneurs. I definitely question these other reviews. A t-shirt can only cost so much before it doesn't make sense. I do not recommend this site to anyone.