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Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume.
We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers.
We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future.
If there’s anything we can help with, be sure to contact us at feedback@printful.com!
- Zana
This company is truly awesome. Great customer support, fast production and shipping, great products with a lot of variety, and reasonable pricing. It's a no brainer for someone like me who doesn't want to have to deal the production and packaging aspects. Thank you for doing what you guys do!
easy to use great but shipping work good just in the usa
WARNING: Do not use if you offer free shipping in the United States. WARNING: Do not use if you want to work with a company that offers a basic level of customer service or technical support. There are a lot of print-on-demand services out there now and unfortunately Printful is just no longer a good choice.
Hi there!
Thank you for leaving your review. We're sorry to hear that you are experiencing some trouble with the shipping settings.
Please note that it is possible to set up free shipping for specific countries through your Shopify account. You would need to create a shipping profile that has free shipping and select a country, then manually assign products to this profile. Any changes made to Printful shipping profiles will reset.
Since these changes need to be made in Shopify, not Printful, we recommend contacting Shopify support as they are better equipped to assist with this task - there are also various Shopify tutorials on this matter.
Our apologies for the inconvenience caused.
- Renate
Tees have turned out great! Alex H. from Customer Service is the best. So helpful and exceptional customer service. Thank you Printful!
By far the best POD app and business to work with. Using the Printful platform gives you a central hub to navigate and maintain all your Shopify stores in one place. Printful offers stellar customer service, training, and anything else you need to get your POD service running. Printful also is constantly updating and adding new features such as mockups for your designs etc. Great app! 100% Recommend!
Thank you for your review, we appreciate hearing from you!
We're also glad to see that your experience with us has been great and look forward to our ongoing collaboration! :)
- Vita
Would say this app consistently complies with my requests for designs. However its quite frustrating when i need one error tweaked or an extra color and am not given the option at all to do so. Therefore, having me to design and create loopholes that would be better off if there were ways to combat them
I absolutely love this company! Printful makes designing fun again! The clothing variety and quality makes it easy to find products everyone loves.
Integrated my website in two days. Templates and Mock ups literally save you days of time. Returning user from 2014. Great improvement Printful
This is a great app! It helped launch my store into what it is today! If you are looking to start a clothing store this is a great place to start!
Hi!
Thank you for your kind words, we sincerely appreciate it. We hope that your comment inspires others to start their own adventure!
- Renate