Avaliações (6 595)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 82% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
Editado a 10 de maio de 2021

The truth is that as far as I can say, the integration is splendid, it would need to implement the editing app also for the client, because the current one is only to replace what you design, and does not give the client the option to design their own shirt ( for example)

Artelo.es
Espanha
About 1 month usando a aplicação
23 de dezembro de 2020

I am very impressed by the APP. The UI design is quite basic but all the functions are great.recommend

Mute Mode
Estados Unidos
2 days usando a aplicação
14 de janeiro de 2022

Excited to see what they could do we hastily we placed several sample orders, for multiple garments with Printful (in hindsight this was a mistake).. EVERY garment had 1x or more of the issues details below: • Badly folded and creased after being squeezed into mailing bags that are WAY too small (so they look used/worn)
• Grubby / Dirty factory floor marks
• Misplaced prints (so printed at an "angle" even though all of the artwork was 100% straight)
• Poorly embroidered logos that are bunched. (not enough backing used)
• Pretreatment stains (yellow) on ALL DTG garments.
• Poor delivery times that missed the agreed SLA times. • It was initially claimed that you now have a "UK" based production centre (which is part of the reason we contracted you, but it appears all of these garments were sent from Europe?) To be frank the overall quality and experience is shockingly bad, and if these had been sent directly to our customers (luckily these were all "Test" orders shipped directly to us!) I am certain that they would have ALL been returned leaving our reputation for high quality products and service irrevocably damaged. We raised all of these issues with Printful, and approximately 20x emails later with multiple different reps (you never know who your going to get! another part of the problem: it's basically just a call centre full of people that couldn't care less!!) the general "gist" of their responses we're that it's: "Within Parameters" These people are literally trained to dismiss your issues, and point to some BS "Parameters" that make no sense, and they basically repeat themselves with their fingers in their ears... Not once did they EVER accept responsibility... It truly was a shockingly bad experience. Shockingly bad products, shocking customer services, and shocking inability to accept the fact that screwed up, filthy dirty garments, covered in stains, with wonky prints, and badly embroidered logos are not within anyones "Parameters". Please don't risk it, its not worth it, even if by chance you get a good order once, you'll rue the day when you have a problem... they won't be interested.

truevisionbrand
Reino Unido
About 1 month usando a aplicação
Questão respondida por Printful 14 de janeiro de 2022

Hello!

Thank you for sharing your honest feedback. We're sorry to hear that your experience with Printful has not been the most positive, but we hope we can improve it moving forward!

Once an order has been placed, it would be routed to a fulfillment facility based on factors like product and print type availability, final destination, and others. Our team looked into your orders and they were routed to our Latvia fulfillment facility, as the items currently are not available for fulfillment with the UK one. You can always check product availability directly from our product catalog > availability tab.

As all the items are placed on the printing and embroidery pallets by hand, there can be slight discrepancies regarding the placement of the final design.
The staining you mentioned would be from the fixation agent that's used industry-wide and helps the inks bond with the garment. It wouldn't be permanent and would come off after the first quick wash.

If there's ever an issue with any of the received products that has been an error on our side, or if the product has been damaged in transit, we would always take full responsibility.
We see that you've been in contact with our senior team member already and full refunds have been issued for your products as of now.

Thank you once again for your time and honest feedback!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.

-Santa

24 de abril de 2017

quick and easy, love this store and all it has to offer!

Pugglin
Estados Unidos
2 days usando a aplicação
25 de julho de 2018

I have been using print sources such as this since 2006, I started with cafepress. I have NEVER had worse customer service. When garment was recieved what should have been gray was actually purple. I contacted them right away, 8 days later it comes down to being told that I need to buy color swatches so that I can match their machines color range. Seriously? (in farness I was told I would be refunded the cost of the shirt, and they would give me the swathes for free after I said I was closing the account) 20 days since the product was ordered this is the resolution. I have since used the same file and had ordered fufilled buy cafepress with no issues, within 8 days from order date.

I highly suggest to anyone starting out, before you load your store up and work on your seo, test the product.

My Rustic Life
Estados Unidos
About 1 month usando a aplicação
Editado a 8 de junho de 2021

This is an update to to repsonse I just got and to the e ail as well. I stated in both my review and email the EXACT issue I was having with Printful and what it was doing. And both this response and the email response said, and I qouted ! " We don't see you store on our shop, please make sure it is synced to printful". Ok, I said it once and I'll say it again! You guys are f******** idiots! If I write to you saying that my store WILL NOT sync to printful. And I'll say this again so maybe youll undertsand. " MY STORE WIL NOT! SYNC TO PRINTFUL !!!!!!! Then why WOULD you be able to see it ????!!!! The answer is you wouldn't !! So instead of the response I got, maybe you should include advice of help to FIX the issue instead of the smart ass reply I got. But then again you guys arent to bright. So again! I won't be using printful again. this app is crap. do not recommend and doesn't matter if they respond to this or not, I will never use it again. Complete waste of my time! Fix your site and get it straight before putting online for people to use!

amsteelle
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Printful 8 de junho de 2021

Hey there,

Thank you for your review! I'm very sorry to learn that your time with us has not been the most positive, but we are constantly working on improvements!

Please reach out to us directly via feedback@printful.com with more detailed information on the issue and we will do our best to get it resolved as diligently as possible. Hope to hear from you soon!

- Elina

20 de abril de 2017

Customer service is a little generic and late responding when needed by email. Print quality is great, but the prices are a little higher than other POD apps. Their seamless integration with Shopify is really convenient. It would be better if you could add multiple products from one design at once.

Burnin Diesel T Shirts
Estados Unidos
About 1 month usando a aplicação
26 de novembro de 2021

So far i love this app and has helped me ease the work with my small business with drop shipping! Wish i had known about it sooner

Dreauxlusional
Estados Unidos
About 1 month usando a aplicação
30 de junho de 2023

I think it is pretty good I would have liked the shipping to be explained better. It seems that if you are using a POD company that the other shipping options shouldn't be there to confuse you.

SLATE + STONE DESIGNS
Estados Unidos
About 1 month usando a aplicação
16 de maio de 2020

Fullfillment takes 10 days. Delivery 12 days for Shirts and Prints. No sorry. then i can order directly in china!

westcoastcrew
Alemanha
About 1 month usando a aplicação
Questão respondida por Printful 16 de maio de 2020

Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.

Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19

The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.

We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!

If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!

- Vita