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I have been using printing for the past 4 months... the quality of prints decrease overtime. The designs on shirts are terribly printed it’s always crooked and extremely small on bigger shirt. You would think that the design will be printed bigger for big shirts because we design on medium shirts, but they don’t. Customers constantly want refunds due to prints not being accurate like picture. Don’t let me get started with trying to contact them smh. I always call but NEVER get an answer or call back. Don’t bother with this company. They’re horrible. I’ll be switching back to my regular local tshirt printing companies.
I started my store on March 10. The shipping window at that time was about 10-14 days. I was a little weary because that's borderline too long for customer's waiting to receive their paid for products. This was pre-corona. Now in June I am experiencing 30+ days wait times. I reach out to customer support and they keep giving me the robot response and blames it on Covid-19. But you can only blame so much on this virus. Regardless I cannot afford to lose customer's or my great reputation because it's taking Printful longer than one month to fulfill my orders, not ship but fulfill. I'm strongly considering using a different platform.
I DO NOT RECOMMEND!
Hi, thank you for your review, we really appreciate it! I'm sorry to hear that your experience with us has not been the most positive! I do hope we can improve it moving forward!
Due to the situation with Covid-19, we are still feeling the impacts on our production times due to state restrictions at some of our facilities as well as the unexpectedly high order volume at this time of year. All of our teams are working hard, but fulfillment delays are expected for the time being while we catch up. We recommend following our Covid-19 updates page for up-to-date information on the current fulfillment timeframes for all product categories: https://www.printful.com/covid-19 (the estimated timeframes are subject to change). With hiring more production staff and purchasing more equipment to help us scale up, we hope to see the fulfillment times improve soon.
We understand that the longer fulfillment times may not be ideal for some of our users, but we are doing our best to fulfill all orders as quickly as we can and to continue providing our services given the circumstances. We certainly appreciate your feedback on the current events and we hope to see the situation normalize soon.
If there's anything we can help with, be sure to let us know at feedback@printful.com anytime!
- Zana
The developers never added code to update the shopify product image when you need to rearrange a printfile on an existing products. They aren't going to tell you this on the front end either, so be careful because you may end up having to redo a lot of work like I did. Also the support staff don't understand the app and are useless.
perfect
give more info about profits and insights on business to customer, delivery sometimes drag and tracking number doesn't correlate.
The Printful platform has become almost impossible to use. It takes ages to just add one product because the platform is so slow. Sometimes it freezes completely and you can't continue adding products or it takes forever to load the next step. I contacted support and was told to clear the browser cache, but this does not help. Very close to abandoning Printful and looking elsewhere.
Some of the products have a load period that often times out. app should also include image solutions for resizing. a bit pricey too. Over all, a GREAT app with wonder help in the chat. Would recommend to anyone wanting to design and sell hands-off of fulfillment and shipping.
I purchased some samples on this app at a discounted rate. When the cosignment arrived in my country 3 weeks later, Fedex contacted me for payment of duty and taxes at which point I realised that the invoice Printful had declared to customs was not for the amount I had paid but for the marked up values which meant I was being quoted duty up to 3 times the value of the amount I had paid. Fedex advised that in order to resolve the matter i needed to get in touch with the supplier for resubmission of the commercial invoice. Needless to say my attepts to log a query with Printful were not handled with common courtesy. I communicated with 2 agents via live chat who all said there was nothing they could do to assist. I was informed that the only thing I could do was wait for the goods to be returned to the U.S ofwhich a refund was also not an option. I plan to delete the app once the issue is resolved and definetly would not recommend this app to anyone.
Hey there,
Thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price. The commercial invoice indicates the retail prices of the products.
I understand that customs fees may be frustrating and complicated at times. We would not be able to predict customs fees as it depends on each countries specific laws and we are not in any connection to those. It's the responsibility of the recipient to pay these fees, you can find more information on this here: https://help.printful.com/hc/en-us/articles/360014066159-Who-pays-the-customs-duties-taxes-
We are very sorry for the inconvenience this has caused you! In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!
- Elina
After two orders I can safely say I wouldn't recommend this store to any other. My first sample order had two printing errors for which I received full refunds. The second order is 7 days past order and I have been contacting them for days to resolve. Every time I hear "its shipping Monday" but today (Monday) it turns out they are just reading the same status line I can see and nothing has actually been done to ensure my order will go out. I was promised a call back by management, but called back to find the manager had left before returning my call. If you have customers you care about DO NOT send them to Printful. I should have listened to http://www.brandbuildsell.com/review-my-love-hate-relationship-with-the-printful/
Thought it was cool until i ordered myself a sample, needless to say its been 3 weeks, no sample, tracking number hasn't been updated at all, no responses to my emails, I can't trust you guys with my customers, i'm reversing the transaction just incase you think you can outsmart me. I wouldn't waste my time folks, nothing good here.