Printful: Print on Demand

Customer service is a little generic and late responding when needed by email. Print quality is great, but the prices are a little higher than other POD apps. Their seamless integration with Shopify is really convenient. It would be better if you could add multiple products from one design at once.

I have been using print sources such as this since 2006, I started with cafepress. I have NEVER had worse customer service. When garment was recieved what should have been gray was actually purple. I contacted them right away, 8 days later it comes down to being told that I need to buy color swatches so that I can match their machines color range. Seriously? (in farness I was told I would be refunded the cost of the shirt, and they would give me the swathes for free after I said I was closing the account) 20 days since the product was ordered this is the resolution. I have since used the same file and had ordered fufilled buy cafepress with no issues, within 8 days from order date.

I highly suggest to anyone starting out, before you load your store up and work on your seo, test the product.

This is an update to to repsonse I just got and to the e ail as well. I stated in both my review and email the EXACT issue I was having with Printful and what it was doing. And both this response and the email response said, and I qouted ! " We don't see you store on our shop, please make sure it is synced to printful". Ok, I said it once and I'll say it again! You guys are f******** idiots! If I write to you saying that my store WILL NOT sync to printful. And I'll say this again so maybe youll undertsand. " MY STORE WIL NOT! SYNC TO PRINTFUL !!!!!!! Then why WOULD you be able to see it ????!!!! The answer is you wouldn't !! So instead of the response I got, maybe you should include advice of help to FIX the issue instead of the smart ass reply I got. But then again you guys arent to bright. So again! I won't be using printful again. this app is crap. do not recommend and doesn't matter if they respond to this or not, I will never use it again. Complete waste of my time! Fix your site and get it straight before putting online for people to use!

Une aplication trés facile à utiliser les produits de qualité jadore cette aplication je suis trés contente

EXCELENTE

so far so good with the design part. now lets see how the actual printing and fulfillment turns out.

I think it is pretty good I would have liked the shipping to be explained better. It seems that if you are using a POD company that the other shipping options shouldn't be there to confuse you.

Fullfillment takes 10 days. Delivery 12 days for Shirts and Prints. No sorry. then i can order directly in china!

Would have been 5 stars if you guys had ALL your product available in the mock up generator for shopify.

LATER ADDITIONAL NOTE here at the top: I did go to Merchify and they are HEAVEN! They have the instant sync between the Shopify platform and their dashboard that this outfit, Printful, completely and sorely lacks. See the below and my glowing review at Merchify's app site:

**************

I'm a card carrying member of MENSA and have subscribed to their magazine for decades. I also owned and operated a software company that sold around the world digitally in the 1990s long before it was fashionable with 4,000+ customers in 40+ countries around the world (including China, long before they hardly had any internet penetration).

I know good software and I know bad software. And a large part of the determining factor of how good a software is less in the coding, and more in the user friendly simplicity and simple, straightforward instructional help.

On this basis alone, not even to mention the fulfillment issues that others have noted below, I am finding this whole process a little terrifying. And like I mentioned above, I'm a member of MENSA and have been online since 1988.

The fulfillment issues warn me that if I manage to put in the hundreds of hours that it appears necessary to effectively interface with their cognitively disorganized mess of multiple videos here and there and everywhere vainly trying to point back to one of the most poorly designed "dashboards" that I have ever seen, that I'll be rewarded in the end by fulfillment problems that others here that have waded thru all of this have discovered.

They escalated me to their head support guy and it hasn't improved much. When you have to be a professional graphics designer to do business with these companies, something is wrong. They haven't thought thru their business model properly to make it work with the masses of people out there. Native intelligence should be all that is necessary, not narrow professional training in a specific field. In today's world, good programming and good instructions should be able to make the latter no longer necessary.

I am still looking at ThePrintful but I am now also looking at Merchify hoping that they might hold themselves to a higher standard. I'll probably be writing a review over there shortly.

I am like another reviewer here in the sense that IF there is a DTG printer out there that has an APP out there with a dashboard that

1. uploads the graphic in one place and has all of the variants and instructional videos and what not in one visual place to STEP BY STEP take the person thru the process instead of leaving GAPS AD INFINITUM in what actually needs to be done, let me know.

2. Then uploads THEIR products into my Shopify store so that I can sell their products as affinity type items with my company's logo on it,

LET ME KNOW!

I'll be there faster than you can say boo. :)

PS Their customer service and tech support is reasonably prompt and they try to be helpful, but I don't think they "get" how poor their interface is with the non-graphic-designer public.