Printful: Print on Demand , 6 024 avaliações

Avaliação geral
4,7
Pontuação por nível de classificação
  • 83% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
10 de maio de 2024

Your chat is always on auto pilot and that sucks and seems intergration with ebay and shopify not that easy get an error saying shop not available what does that mean ?

xoxosexy
Canadá
Questão respondida por Printful 11 de maio de 2024

Thank you for your feedback! We’re always working on improving our customer service and ensuring all of our integrations work flawlessly. We see you’ve also sent us an email and we’ll get back to you with more details shortly! We’ll follow up with you via email shortly!

22 de junho de 2023

Do not waste your time using this Print on Demand service, they will eat into your margins like crazy. I even had some products where I was losing money, what is the point of using their service if it will cost me money? Better to source local print providers and do the fulfillment yourself, don't bother making them money.

Corgi Coffee Co.
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Printful 2 de julho de 2023

Hi there!

Sorry to hear that! Please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. 
For additional help on pricing your products, please see our marketing tips: https://www.printful.com/blog/marketing-tips

6 de junho de 2023

Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.

Draw it Out®
Estados Unidos
Almost 6 years usando a aplicação
Questão respondida por Printful 7 de junho de 2023

Hi there!

Thank you for taking the time to leave a review. We're sorry to hear that you have not been enjoying your experience.
Upon taking closer look at our communication, we couldn't locate a recent problem report regarding embroidery quality. We always suggest submitting problem reports in such cases as that helps us understand what can be improved in our fulfillment process.
Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. There are also additional one-time fees for embroidery designs as we need to ensure that your designs fit our embroidery guidelines to achieve the best possible outcome.
Shipping speed depends on various factors, including the fulfillment facility since we fulfill orders worldwide, however, we are working with our carriers to improve the speed. We sincerely appreciate your patience!

24 de agosto de 2023

I am sad to report I was very disappointed in getting an account with Printful. I read all these great reviews and high expectations and when I got my clients 1st order it was wrong. They order a men's small. The shipment came in as a youth small. Very disappointed. Looks like we will be not using this company no more.

Blessed by the Minute
Estados Unidos
6 months usando a aplicação
Questão respondida por Printful 27 de agosto de 2023

Hi there!

Thank you for taking the time to share your concerns.
We're truly sorry about your experience but please know that we take full responsibility for any errors on our part. Please contact our support team at support@printful.com so we can rectify the situation. Hope to hear from you soon!

15 de setembro de 2023

Extremely slow, shameful quality of printing and merchandise and abysmal customer service. I have no idea who can possibly be giving these jokers good reviews.

Shop Scion
Reino Unido
26 days usando a aplicação
Questão respondida por Printful 21 de setembro de 2023

Hi there!

We're sorry to hear that you have not enjoyed your experience with Printful. Please know that we take great pride in our quality but we also take responsibility for any errors on our part.
Our estimated fulfillment time is 2-5 business days, excluding weekends, holidays, and shipping, but we do our best to get the orders out as soon as possible.
If you have specific issues with specific orders, please reach out to us at feedback@printful.com and we will do our best to turn this experience around. Hope to hear from you soon!

30 de junho de 2023

fuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck you

Elite Locker
Estados Unidos
About 1 month usando a aplicação
6 de abril de 2017

What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders.

I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.

American Car Craft 2
Estados Unidos
Almost 6 years usando a aplicação
Editado a 4 de dezembro de 2020

Obviously, the pandemic has hit every business extra hard, but over the past 6 months, our shop has had numerous orders fulfilled OUT OF ORDER. The worst part is that they were mostly for the same item. One order comes in and doesn't go out for a week and a half, but we would have an order or two (or three) get fulfilled in a couple of days. FOR THE SAME ITEM! At one point we had 5 orders fulfilled and shipped before an older order went out. Did I mention that it was for the same item and no waiting for restocking? We've been very patient with Printful over the last 3 years, but now that our sales are picking up even more, we're starting to get a few chargebacks on items that are taking longer than expected. For instance, we have an order that was placed 9 calendar days ago and still says "Printing." As I said, SLOWER fulfillment is understandable, but OUT OF ORDER fulfillment is a systemic issue that needs to be fixed. Especially since we work with other On-Demand companies that had little-to-no delays during this whole pandemic (except for shipping of course). I'm willing to update this review if we could all get a real explanation on why this is happening because I know other store owners who've had the same issue. If this weren't an issue, I would give Printful a 4/5, but when order fulfillment management causes us to have to spend extra time doing damage control with customers, it takes away a lot of the convenience of using an On-Demand Printing service. They're lucky to get 2 stars. (UPDATE: 12/4/2020)
We're updating our response and taking away a star. We have NOT been in contact with anyone (management/leadership/etc.) who has the power to do anything, give us a real answer, or provide adequate credit for the chargebacks caused by problems you admit are your fault. Everyone we talk to has to "get with their team" or escalate to someone who turns out to be on the same level. Meanwhile we're still seeing orders from Nov. 16th and 22nd that aren't in our customer's hands yet, and some haven't even finished printing. Two of the customers have OTHER orders that were placed after that have been on schedule, and some already delivered. It looks completely unprofessional when you don't give us proper inventory status, so we can keep the customers updated. The main point we've got from all of your explanations of the inventory issues is this: Every single item could be "out of stock," but no store owner would know unless we contact you guys and inquire about each order. You've already looked at our account. Please take a minute and check our order flow and try and tell us that it's anything even close to "FIFO."

Superior Digital Outlet
Estados Unidos
Almost 6 years usando a aplicação
Questão respondida por Printful 4 de dezembro de 2020

Hey there, thank you for sharing your feedback with us! We're very sorry to see some issues with stock delays for your orders.

The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are working on improvements on how we notify our customers regarding any stock shortages or any possible delays as much as we can. We're doing our best to keep with our first in, first out (FIFO) approach. But it's not always possible because of stock issues, production capacity, using backup facilities, and many other reasons. In some cases, FIFO won't apply, but we're trying to stick to it as much as possible.
I see that you have been in direct communication with our support team in relation to your concerns and we hope to resolve it as soon as possible!

-Lauma

6 de agosto de 2020

Printful has become the worse print on demand I use. I have been having issue after issue with them.

mtgonslaught
Canadá
Over 5 years usando a aplicação
Questão respondida por Printful 10 de agosto de 2020

Thank you for your review, we truly appreciate it.
We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward! :)

- Vita

26 de abril de 2022

Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They are awful and I am now replacing all my prints. Trust me just don't do it.

Davina Shefet Art Store
Reino Unido
Almost 5 years usando a aplicação
Questão respondida por Printful 26 de abril de 2022

Hi,

Thanks for sharing your experience!

We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can happen, it shouldn't be a regular occurrence.

We were able to find your on-going communication with us and see that our customer support agent is already in touch with our Shipping team to get more info about the package. We absolutely get how frustrating it can be to wait for a solution, especially in such situations, but we want to do what we can to ensure that such errors don't repeat and the delivery is successful for the reshipment.

We'll follow-up with you by email shortly with more info and hopefully, we can resolve this asap and try to turn your experience in a better one! :)