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I'm only giving this App one star because you have to. But AVOID at all cost, use one of the many other Apps in the store. Poor Quality, Poor Customer Service, Poor Execution!
The customer service is the worse I've seen from any Shopify App. I have orders that are still pending from early June that have not been fulfilled and my customers are super frustrated which reflects on my store and not Printful. Because Printful is not vested in your customers, they could careless how great of a service they provide to you. I've had to cancel quite a few orders and refund the customer. Overall this provides a pretty crappy customer experience and you don't get very many opportunities to make your customers happy. I'll be removing Printful from my store as soon as my orders are filled.
Thank you for sharing your honest feedback! We hope your time at Printful can be improved going forward!
We understand that encountering production delays is not pleasant and all of our teams are working diligently to fulfill all orders as quickly as possible. The delays are a result of the restrictions and limitations imposed for the public due to Covid-19 and we didn't expect to see such an increase of orders at this time of the year.
We see that you have been in touch with our support team and your orders are being fulfilled and should ship out very soon!
We understand that these are tough times for many businesses and people and we are doing our best to continuing providing our services to all of our users. I hope we can return to our regular fulfillment times soon.
If there’s anything we can help with, be sure to contact us at feedback@printful.com anytime!
I ordered a sample and received a really badly printed product. It was not centered and hunchback to the left. How can that happen? I do not have to attach the image of the product, but I would like you to see it
I am new at dropshipping and wanted to try Printiful, I am not pleased with the lag-time (waiting 6 weeks). My few loyal customers that I generated, skipped out and said they would not re-order because of the unacceptable time lag after order submission, poor stitching, and an obvious unprofessional effort. I am pleased with the printing and designing for my logo and shirts.
If you are serious about your business, I would not recommend using this platform. It is great for those who are building a hobby.
Respectfully,
Customer
Hi,
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
Due to the situation with Covid-19 and an unexpectedly high order volume, we are experiencing fulfillment delays at the moment. We are hoping to return back to our regular 2-7 business day fulfillment time frame as soon as possible.
We'd like to ensure the quality of the products, as well as our services, are up to Printful's standards. I noticed our team is already in contact with you about the product quality concern.
If there's anything we can help with or if you have any concerns, feel free to contact us at feedback@printful.com anytime!
-Lauma
I swear its a new problem every single day with these idiots. I unsynced one of my product variants from the printful interface because it was out of stock (no surprise there, these people cant keep anything in stock) and now there is no way to resync it. They only have a choose product button which forces you to completely recreate the product. I am getting so sick of this incompetent company screwing over my business.
Hi!
Thank you for sharing your experience. We're sorry to hear that the products you have chosen for your store have been out of stock. Please note that we stock on demand, and in most cases, items get restocked during the fulfillment time if necessary. However, we have noticed an increase in out-of-stock items from our suppliers due to delays with manufacturing and shipping, but please know that we are working to improve our system.
In our product catalog, you can check the Availability tab to be sure which colors and sizes are stocked where and if they are in stock at this time./ We sincerely appreciate your patience!
- Renate
This company has a very long lead time. If you want your customers to experience fast and reliable service then i would suggest staying away from this company, typically the lead time is about 1-2 weeks before they ship out the order. Very disappointing and i'm sure there are better options out there.
Do not waste your time using this Print on Demand service, they will eat into your margins like crazy. I even had some products where I was losing money, what is the point of using their service if it will cost me money? Better to source local print providers and do the fulfillment yourself, don't bother making them money.
Hi there!
Sorry to hear that! Please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
For additional help on pricing your products, please see our marketing tips: https://www.printful.com/blog/marketing-tips
Shocking customer service. Fulfillment far to long, delivery over a week past the estimate and still Printful not willing to chase where and why its taking so long. Customers are agitated with the timescales. Do not Use!
Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Vita
I have some designs, but every time I try to re-used an old design with a new color, I need to re-create the design completely from scratch and they never are exactly the same.
The customer chat support are of not help either. The chat person "Liva B." excuse was "This is how our system works.."
Hi, thank you for your review, we really appreciate it!
I'm sorry to hear that you have encountered some difficulties with our platform. Currently, when adding a new variant to an existing product, the design would also have to be re-uploaded. This is in case a user would like to use a different design for different product variants, however, of course, the same design, as on the other variants, can be used as well.
I can understand how this process may not be completely comfortable when adding new variants to existing items. I have forwarded your feedback to our team for further consideration on improvements for this feature.
We highly appreciate your feedback and if there's anything else you'd like to share about your time with us, be sure to contact us at feedback@printful.com.
- Zana
My advice to anyone thinking about building Printful into your business model is to AVOID AT ALL COSTS. Inconsistent quality and general incompetence across the board really makes me regret the countless hours and thousands of dollars I wasted on them. Best case scenario: you'll be able to easily produce amateurish clothing and overpriced prints to support your hobbies. If you take yourself, your business, or your brand seriously at all, you won't be happy... Worst case scenario: they cause irreparable damage to your brand in the eyes of your customers. DON'T DO IT!
From the high costs and low margins, to the poor quality of products that get switched up without notice or have crooked prints or fading prints, to the numerous complaints on their Facebook group and their ridiculous policies that only protect them and leave sellers hanging, I have removed them from my store completely and DO NOT RECOMMEND them to anyone.
Hi! Thank you for your review! We're very sorry to hear your time using our services hasn't been positive, but we hope that we can improve it moving forward!
We're sorry to hear your products encountered quality issues. The quality control process happens quickly, but we try to be as thorough as possible. If it's not up to the level of quality we try to catch those items before they are shipped. We are always working to improve our level of service and quality and anytime there is an error on our end, we are accountable and will work toward working to the proper resolution.
Please note that we take full responsibility for such errors and will reimburse you accordingly. Returns Policy: https://www.printful.com/policies/returns
Feel free to reach us at feedback@printful.com with additonal questions or comments. We'd love to hear from you!
-Lauma