Printful: Print on Demand

UPDATE: 24 hours after fulfillment was promised and no movement. The new customer service rep was unaware there were any problems and nothing had been flagged for review or production.

ORIGINAL: Great software, lousy fulfillment. We have used Printful several times this year for several hundred shirts. Their integration, set up, software, etc. is all amazing. It just works like it should. The problem is with fulfillment. For the holiday season we had several orders placed on hold for issues. When the issues were resolved, Printful just left them on hold. Several chats, emails and calls later — still on hold. Customer service rep couldn't tell us why. She also wasn't sure how to fix it. These customers won't be. getting their shirts in time for the holidays. Also, out of 100 holiday-season orders, we have had five customers sent shirts by other designers. By the time we could get a photo from the customer (Printful's request), the shirts reordered, etc., these customers too will no longer have them in time for the holidays. To the customers, we dropped the ball, not the transparent provider. So, no matter how good the software and set up is, if the customer service and fulfillment behind it falls apart, you need to find another print-on-demand provider.

Adding & Editing products is so seamless it's stupid. I created over 500 variants in a few hours.

Super easy to use and support is available, friendly and knowledgeable.

SKUs selected for sale through print-on-demand processes at Printful are easily integrated to a Shopify store. Little or much detail can be selected for the integration. Check results on your selected theme before publishing, always.

Syncs perfectly! I only wish that for size variations that I can copy other sizes instead of doing each one individually. Love this company!

so far all the products have been high quality. i look forward to doing business together for many years

The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?

The app is great but this review is my experience from visiting the Cali location. Chris went over all the products I wanted to see and the most popular products they have. Not only did I see what I wanted to remove from my store but I also saw products I need in my store that I would have never added had I not seen them in person. Quality of printing is amazing, and just order samples for the quality of the products because that can very person to person. Over all it was worth the 2 hour drive to go to the Printful office and see who I'm in business bed with.

Simply the best POD business app for Shopify, they care about your business and helps you succeed, besides, they're worldwide with 9 and counting fulfillment centers, which ensure you selling globally while providing an endless variety of products with great quality.

First order in. Luis A was a big help setting things up.