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Awful fulfillment service. I was super excited to set up my printful shop & mid way through my efforts they limited the # of products per store to 2 without any notice!!! More than half of the catalogue of products became temporarily unavailable in the exact same moment. I was cut off at the knees without any warning. You can not rely on this for your business fulfillment services when they make choices like this that are detrimental to your business. There is no trust in them as a customer now. I will be looking into what other print on demand options are available immediately.
Hey there! Thank you for your review, we truly appreciate it!
To help manage the volume, we're proactively introducing some product push limitations for customers located in the US and Canada. This should help us keep our fulfillment estimates consistent, so your customers get their orders within the expected time.
As soon we'll see that we can manage a larger number of orders, we'll lower the limitations or will lift them completely. Please follow our Fulfillment Updates page for the latest updates and the reasoning behind the delayed communication with our customers here: https://www.printful.com/fulfillment-updates
We apologize for any inconvenience this has caused you!
-Lauma
I used to like Printful despite it being more expensive than any other app but Printful has been disappointing during this crazy covid 19. Other tshirt provider has been excellent with delivery but not Printful. It has been a month since my customers bought tshirt. Ordera are still showing "waiting to be fulfilled". I have sent email to support@printful.com twice 7 days ago with zero reply. Chat function has been turned off. What a nightmare. I should have removed their products asap but was too late for that orders!!! For goodness sake, I thought you are better than all other POD. But I am loving Teelaunch (great customer service for Teelaunch!!) and Printify (no customer service response) but at least their products delivered on time.
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive, but we hope we can improve it moving forward!
We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. While we are hiring more production staff and scaling up our equipment to help us catch up with the order volume, delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current situation with production: https://www.printful.com/covid-19.
With an influx in customer messages, we are also experiencing slower response times and chat function is available at a limited capacity. All of our teams are working hard to fulfill orders as quickly as possible and to get back to your messages swiftly. I see that our team has now responded to your inquiry, but I do apologize for the delay in response.
We understand that experiencing fulfillment and response delays is not pleasant and we hope we can return to our regular fulfillment and response times very soon.
If there's anything we can help with or if you have any concerns, feel free to contact us at feedback@printful.com!
- Zana
The stimates of delivery are always false: upt to a month later of the latest day of delivery, still a lots of products don't reach costumers. They don't even reimburse the costs of shipping, although them being quite high for this sector. Costumer support is lame, as they basically are there to redirect you to their webpage and not provide any support. Don't use printful: you will loose not only your time, but also your money, as they forget about you all the time. They lie continuously on their services. (I have been working with them for a whole year, and when you expect that things have been solved... they come up with a new idea to mess with you) Do you see all the 5 STARS reviews? All look the same one/two lines, without any answer from Printful... just bots. Don't fail to them.
Hi, thank you for your review! We’re very sorry to hear your experience with us has not been positive during this time! We understand that this is a difficult time for many businesses and people, and we are working diligently to fulfill all orders as fast as possible and inform you of any shipping updates we receive from our customers.
It is true that, during the peak season, our carriers were seeing an increase in online order sales and ongoing travel restrictions, limited cargo flights, etc, shipping times were much longer than before. We have no control over the shipping speed, and the shipping times given on our pages are only estimates and are subject to change. We will review each case and advise you of the best solution. Our Returns Policy will cover you in case the order is not delivered after the estimated delivery date + additonal wait time advised by our carriers. See our policy here; https://www.printful.com/policies/returns.
Please let us know if you have any additional questions, concerns, or anything else at feedback@printful.com!
-Lauma
Ordered 2 samples, 1 sample faded after 1 wash along with the print not being straight on the shirt, the other sample lettering is twice as big as the other. Tried calling, no one answers, the live chat only seems to be open when they feel like it. Still waiting on a email back. I believe the people that have written great reviews about this app may have never looked at their products being sold. Paying $47.00 for 2 samples is also upsetting. I was hoping to have my shop up and running by now but since I have to wait on a reply back from Printful, I will probably seek a more reliable avenue. I want my customers to have quality printing and if there are any issues and want them to be resolved promptly and I don't see this happening with Printful.
Trust me, the website looks great and all. BUT the prices are so marked up that you barely earn a profit. I have wasted 10K because of printful thinking that it's so easy to print and ship on demand but i barely make any money to cover my cost.
ALSO, this company only wants to make a quick buck.
PRINTFUL, have you guys ever thought that you are contributing to fast fashion/garbage fashion brands that are saturating the market? No wonder, fashion is the second most polluted industry in the world! Please have a long and deep think and NEVER USE PRINTFUL AGAIN!
Very disappointed with the time frame almost a month and nothing....im about to loose a customer, my first customer by the way... i have ordered from other companies just a sample and received in last than a week. And no i wont take the excuse that is because of covid-19, since the other companies also got affected by the huge amount of traffic and they manage to delivery the products much faster and muuuuch cheaper.
Hi, thank you for your review! We're sorry that your experience with our services during this time has not been positive, but we hope we can improve it moving forward!
Covid-19 has affected various industries in different ways and we are still feeling the effects of it even at this time. Additionally, we have experienced an unexpectedly high order volume at this time of year which, paired with the Covid-19 health and safety recommendations, has affected our production times. We understand that timely fulfillment and delivery is important to our users, so we have taken steps, such as temporarily disabling sample orders and some product categories in product push, to help us catch up with the order volume. We are also continuing hiring production staff to help us fulfill the orders faster, but fulfillment delays are expected for the time being.
We recommend referring to our Covid-19 updates page for all the latest information on our estimated production times as well as other updates: https://www.printful.com/covid-19. We also suggest communicating this information with your customers to help manage their expectations better.
We are sorry that these delays are occurring, but we hope to see the situation improve and return to normal soon.
If there's anything we can help with, be sure to contact us at feedback@printful.com anytime!
- Zana
I was excited about this store and the great reviews but can't tell you how many things have gone wrong and how unprofessional customer service has been. I built this store from the ground up and within 2 months we got a ton of orders only to be faced with up to 2 months of wait for some customers. I've had merch ordered for 2 weeks only to be faced with "this item is out of stock" How do you go to your client and tell them that the item they ordered 2 weeks ago has not only left the store but it's not even available. I have over 118 products and over 2000 variations which will mean lots of work to go to another store otherwise I would've taken my business elsewhere. I am really hoping that these delays are direct result of COVID-19 because if this continues after is not really a way to do business. At the same time other businessees are operating normal and our customers are getting pissed at us so we really hope that this situation will improve.
Hi, thank you for your review, we appreciate it!
We're sorry to hear your time with us hasn't been the most pleasant, but I do hope we can improve it moving forward!
Due to the situation with Covid-19 and an unexpectedly increased order volume at this time of year, our fulfillment times have become longer and we are sorry about this. We are working diligently to fulfill all orders as fast as we can, but production delays are currently expected. We recommend referring to our Covid-19 updates page for up-to-date information on our production times as well as related information: https://www.printful.com/covid-19.
As for items being out of stock, we definitely notify our users as soon as possible in case a product is temporarily out of stock at our suppliers. Unfortunately, rarely, a product may go out of stock somewhat suddenly, but we would let you know in case this happens and mark the variant as out of stock in your store accordingly. I would like to know more about your experience with this a little more, so I will follow-up with you directly as well.
We understand that longer fulfillment times may not be ideal for some of our users and we are working hard to fulfill all orders to continue providing our services to our users. I hope we can return to our normal production times very soon.
- Zana
I was seriously in love with Printful, but they are seriously messing up right now and letting a lot of business owners down while charging a premium price $6-8 over what others are charging for the some of the same products.
I can not recommend them at all right now as they are taking over 30 days to fulfill orders yet shipping out orders that came weeks later for the same products before the older orders. (This is what is pissing my customers off the most) We can understand delays due to covid. What they cant understand is why their friends who ordered 3 weeks after them the same exact items are getting their shirts and they are still waiting for theirs over 30 days later. Then they come to us asking and what are we to tell these customers?
If you don't want a bunch of pissed off customers even when you are clear in your messaging about delays. I would advise staying away from Printful for the next few months maybe they will figure it out maybe they wont. I will tell you I cant trust Printful will be able to handle 3rd quarter or 4th quarter black friday time. Right now I am loosing money and having to move 200 products and 5,000 SKUS to other suppliers who are delivering within 7-10 days not OVER 30 days and they fulfill in the order they are received in. The countless hours I am loosing from trusting Printful is making me sick, losing SEO work on 5000 images, loosing the SEO work on listings having to redo and reset up artwork for different suppliers on 200 products its just a massive hassle.
I am WARNING you to stay away from these guys right now, go and find their group on Facebook and see what other sellers are saying months from now before you trust trying them out.
I am not a leaver of bad reviews, a company really has to piss me off for me to go through the effort to leave a negative review this is my first bad review on the app store, but Printful you have earned this one!
I loved this company and the quality and the app but whoever has been in charge has royally screwed up how you guys are operating right now. I'm sorry but if I were CEO at Printful some people are getting fired over this the damage to other businesses and to Printfuls previously great reputation is going to cost you guys in the long run.
Support gives canned responses and is incapable of helping you with anything other than pointing you to some blog post page that you have already read 100 times. I am hemorrhaging money right now trying to keep customers happy and having to try to find a way to adapt at the moment. I honestly want to give Printful another shot maybe in 3 or 4 months but maybe not I am really scared to to try them again that will be crunch time and it seems they can't handle the pressure of a lot of orders at one time. I hope you guys figure it out but right now if I could give you Zero stars I would and that is the honest truth.
Figure it out and fix it for your customers earn our trust again with WAY better pricing, give some money back to those who are loosing it trying to stay afloat because they trusted you with their business. I hope I can write a better review some day soon but for now do yourself a favor and try another company.
Hi, thank you for your review! We are very sorry to hear that your experience with our services during this time has not been pleasant! We definitely understand that encountering delays is an unpleasant event and we are taking steps to help our team manage the existing order volume and to normalize the situation as soon as possible.
We are sorry that some product categories are experiencing longer fulfillment times. Covid-19 has affected our production, as well as other companies, unexpectedly and we are also experiencing an order volume that is comparable to Black Friday/Cyber Monday weekend. However, we usually prepare months in advance for Black Friday/Cyber Monday and Christmas season to make sure that we will be able to fulfill the order volume timely and with little delay, and we have been able to successfully operate through each peak season thus far. This time, the incoming order volume has been unexpectedly high and, unfortunately, we didn’t have time to prepare for this volume of orders. In addition, due to the Covid-19 pandemic, “stay-at-home” state orders were issued to promote public health, and we also prioritized our employee health and safety, which meant that our facilities were working at limited capacity. Because of the limited operations and this unexpectedly high order volume at this time of year, we have been experiencing fulfillment delays. However, we also still want to provide our services to our users and to those businesses who depend on us, so we are continuing our production, although at a slower pace for some products. We have taken steps to minimize the incoming order volume by temporarily disabling sample orders and temporarily disabling some products, which are experiencing the longest fulfillment times, in product push (existing items aren’t affected). We are also hiring more production and customer service staff as well as scaling up our equipment to help us with the current order volume and we expect this to really improve our production times. We have already been able to catch up with most product categories we fulfill and we are seeing some improvement in production times for DTG and All-Over Print products fulfilled in the USA. (Information on the approximate order volume during this time can also be seen on our Covid-19 updates page https://www.printful.com/covid-19.)
Product fulfillment depends on various factors such as the availability and stock of the item, the printing technique as well as the general order queue at the facility. It is likely that the product has to be restocked since we don’t keep all of our products in large quantities at our warehouse, but our suppliers generally can restock the items within a few days, not affecting the estimated fulfillment timeframe. This is why some products may be fulfilled sooner than others, even if they are from the same product category. We will check in with you about the specific items you were having concerns about regarding the fulfillment order. Our customer service team can’t speed up the process of fulfillment and we would refer you to our current estimated fulfillment timeframes as these timeframes provide accurate information of how long it may take the specific product to be fulfilled currently.
We understand that these production delays are not pleasant and we are doing our best to fulfill the orders as timely as we can and we are sorry for any inconvenience this is causing. Your feedback on the current situation is highly appreciated and we are listening to our user input. We hope to see the situation improve very soon, so we can continue providing fast services to all of our users!
I will also follow up with you via email on this!
- Zana
fuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck you
La aplicación es buena, su soporte es muy malo, tenía un pedido con un atraso de un mes, 2 dos pedidos más atrasados me comunique con soporte me dieron un fecha límite para que me dieran el reembolso, luego hable el día exacto de la fecha límite para pedir un reembolso y le envié una captura al agente nuevo que me contestó indicando que ya me habían dicho que hoy si los paquetes no llegaban me devolvería el dinero y el nuevo agente me dijo que no era posible le envie captura del chat al nuevo agente, me trato mal, de mentiroso, aunque en el chat indicaba exactamente todo lo que había dicho la agente anteriormente. Hoy día aún no recibo reembolso y los paquetes no llegan. Mi recomendación es trabajar con T-POP sis productos tiene mayor calidad y el tiempo de envío desde francia a estados unidos fue de 8 días. Printful se demoró literal enviar más de un mes un t-shirt a México cuando el propio t-shirt "ECO" es fabricado en el propio país. Muy mal, muy mal. Printful apesta su soporte, no saben leer los mensajes, no cumplen las promesas que dicen sus agentes y nos hacen perder horas y horas hablando con una persona que no sabe entender los mensajes. Me gustaría colocar captura del mal trato de soporte aquí pero no se puede! pero fue horrible! The application is good, its support is very bad, I had an order with a delay of one month, 2 two more backordered orders, I contacted support they gave me a deadline to give me the refund, then I spoke the exact day of the date limit to request a refund and I sent a screenshot to the new agent who replied stating that they had already told me that today if the packages did not arrive I would return the money and the new agent told me that it was not possible to send the chat capture to the new Agent, I treat myself badly, as a liar, although in the chat I indicated exactly what the agent had said previously. Today I still do not receive a refund and the packages do not arrive. My recommendation is to work with T-POP if its products have higher quality and the shipping time from France to the United States was 8 days. Printful literally took more than a month to ship a t-shirt to Mexico when the "ECO" t-shirt itself is manufactured in the country itself. Very bad very bad. Printful sucks their support, they can't read the messages, they don't keep the promises their agents say and they make us waste hours and hours talking to a person who doesn't understand the messages. I would like to place catch of the bad support treatment here but it can't! but it was horrible!
Hola!
Gracias por compartir su reseña! Lamento escuchar que ha encontrado estos problemas con su pedido.
Tenga en cuenta que los tiempos de envío en nuestro sitio web indican el plazo promedio estimado. Durante esta temporada, nuestros transportistas están viendo un mayor volumen de pedidos en línea que en años anteriores.
La sobrecarga de envíos significa que las compañías de transportistas están registrando y enviando los paquetes de forma más lenta. Los paquetes pendientes rara vez reciben actualizaciones de seguimiento sobre la espera en cola, lo que puede dar la impresión de que se han perdido en tránsito. Esto no significa que tu pedido esté perdido, sino que está siendo procesado por el transportista. Puede que la información de seguimiento no se actualice en una semana o más, hasta que el artículo esté escaneado.
Según los datos que recopilamos de los transportistas y los datos de los plazos de entrega, actualmente estamos permitiendo tiempo de espera adicional además del estimado original para la entrega.
Veo que ha estado en comunicación con nuestro equipo y pudimos brindar una solución! Si tiene alguna pregunta respecto a esto, no dude en contactarnos a través de correo electrónico: (feedback@printful.com).
- Elina