Printful: Print on Demand

Absolutely Disgusted, NEVER USE AGAIN!

Where do I start? First of all, I ordered a custom all over print t-shirt from them on 21st of May, 2018 as I needed it for June 13th, 2018 The delivery stated that it would take 5-7 days delivery after fulfilment so I was calm and could wait, however it took 4 days for it to be fulfilled and then after that took and another 3 days for it to be sent out! Once it was sent out I received an email on the 28th of May saying that it has been sent out and they gave tracking so I was calm. They also mentioned that I should be receiving the package from 4th of June to the 11th of June which was extremely odd since they mentioned 5 to 7 days after fulfilment.

A few days went past and nothing changed from the tracking, it wasn’t even updating all until the 10th of June (that’s 13 days later!) where the tracking stated that the product was somehow going ‘from’ the country it should be delivered to.

I didn’t think of this much as I thought it was a mistake. A day went past where I checked again (bearing in mind Printful notified me that I should be receiving the package from 4th of June to the 11th of June) and as I checked, I was alerted by email notifying me that my product that I have been waiting for 3 weeks has been sent back to the factory in Latvia due to an issue. I was so furious as I was expecting the delivery on that specific day and after 3 weeks and it still not arriving, I was even angrier.

The fault they mentioned was that my address was invalid! There I thought I made a mistake so I checked the order details and realised that I DIDN’T make any mistake in my address field and that it was perfectly fine. They then wanted me to order it again and pay for the delivery. If the product was any cheaper, I would have just left it and wrote this bad review anyways but the t-shirt costed me a whopping £40 including delivery!

I can’t believe printful did this as it was my first time using them. I am NEVER using this disgusting site ever again! They took 2 weeks to tell me my product has been sent back! Does that mean it was sitting unattended for a week or more before it was sent back?

Long story short, thank you for listening to this review and hope it helped you think twice before you order for them. Also, if you are a country in Europe and are looking to dropship, forget using these lot, absolutely disgusting. Ordered from a European country to another and still isn’t here after almost a month! Imagine if it was a customer, I would have been getting so much hate for the time that Printful were taking up. How would I explain to them that Printful could not deliver after 3 weeks because they finally, somehow realised that there is an issue with the customer’s address?

Fiz um pedido em Dezembro, e o pedido foi devolvido. Não consigo resolver meu problema com ninguém. Já enviei um milhão de e-mails e até agora nada foi feito. Simplesmente lavaram as mãos. Estou até agora sem o pedido. Preciso que alguém entre em contato comigo, para tentarmos resolver esse problema, que já dura quase um mês. Aqui é a minha última tentativa para obter ajuda, pois não sei mais a quem recorrer, podem me ajudar por favor?

My first order has still not been received by my customer nearly 1month after purchase. This is so embarrassing for my brand, their support has been useless in resolving the problem. I thought that they looked professional and had a good range of stock, how wrong... AVOID IF YOU VALUE YOUR CUSTOMERS

Super teuer, super langer Versand, super schlechte Bedienung, für uns ist das hier die reinste Zeitverschwendung. Die Preise zu finden und die Artikel zu erstellen ist sehr langwierig. Es ist nicht erkennbar was ein Artikel am Ende kosten wird. Die empfohlene Kalkulation der Verkaufspreise ist ein schlechter Witz. Wenn man die Preisempfehlungen befolgt wird jeder Verkäufer Geld verlieren. Dieser App oder besser dieser genaze Shop ist für niemanden zu empfehlen. Soetwas haben wir noch nicht erlebet. Sorry das wir das so schreiben müssen, aber das könnt Ihr mit den Kunden nicht machen. Wir drucken selbst Handyhüllen und das was Ihr hier an Preisen ausruft ist mehr, als dass was wir von unseren Endkunden verlangen. Wir machen einen ordentlichen Profit, aber mit euch würden wir nur Verlust machen und Ihr den gesamten Gewinn. Das ist ein Unfaires Geschäftsbgebahren. Wir können NIEMANDEM die Zusammenarbeit bei diesen Preisen empfehlen. Die einzige Firma die Geld verdient wenn man mit Ihr Zusammenarbeitet ist rintful. Der Shopbetreiber wird niemals in die Gewinnzone mit Printful kommen. Nicht bei dieser Preisgestaltung. Und Printful nimmt die Artikel selbstverständlich auch nciht zurück. Das heißt hier ganz klar. Prinfull gewinnt bei jeder Bestellung und der Partner verliert immer. Hände weg.

Before your company changed the design set up,I would have given 10 stars ! It was absolutely amazing for my company ! Is it possible to add the bar that adjusts the size of the designs again?t is not really possible to complete the designs anymore ! As,when I try resize them the image hacks and becomes small, then when I try repeat the action it keep doing the same !

Very disappointing to say the least, poor print quality and long lead times. Despite following guidelines to the letter

Quality control - TERRIBLE.
Sizing - TERRIBLE
SHIPPING to CANADA is costly and takes FOREVER

SIZING - their consistency with sizing is not good. I ordered samples in the leggings and fitted dresses to have for clients to try on who came to my house. The medium dress my client ordered in a medium was 2 inches shorter in length and smaller through the waist than the medium sample dress I had. The other client ordered an XL dress and if you can believe it was 3 inches shorter than the what the sizing chart from Printful indicated. I measured the items myself against the sizing chart that Printful supplies and YES they were WAY OFF. So Printful refunded me for these items but these clients will not be back. They are from the small town where I grew up so this is a real set back for my local business here at home and so disappointing.

QUALITY CONTROL

It's poor. They are wonderful about sending out a reshipment but they are not helpful in fixing the problem. My first problem was with a pillow. The first pillow I got had stitches showing on each end of the zipper. There was no way I could even use it as a sample pillow. They sent me a new one and it was just as bad. I called in wrote an email etc with my complaint and I agreed to have another pillow sent out. Third pillow has the same problem so I have deleted this collection on my store and I'm looking for a new supplier.
The stitching on their leggings I have ordered is also below standard. When you stretch the fabric the stitching pulls and is far too visible especially all up and down the bum.

SHIPPING - I placed my last order on Aug 3rd and today is Sept 15th. 5 weeks waiting for my order. AGAIN if you are shipping to Canada don't plan on having happy customers. Regarding taxes for Canadians - Printful does not collect taxes nor do they indicate on their packing slip when you collect taxes from your linked store like Shopify. Therefore your customers in Canada will end up paying taxes and a handling fee at the door when the parcel is delivered. All my customers in Canada have paid their GST/PST twice.

I tried to use this app. 2+ months to produce products, when they "felt" like fulfilling an order. Slow customer service reply's. I had several orders, after a month of waiting on fulfillment, Get a notification that they declined to fulfill my order.

Look at ALL the negative reviews!! This place is a SCAM. Absolute SCAM. I never received my items because of their error and they refuse to acknowledge or help
me.

UPDATE: Don’t fall for this company’s LIES!! I was never reached out to try and resolve this issue. They refused to help me in anyway with the change of address issue (even BEFORE I actually moved) and consistently gave me generic customer service answers. Not only that, but they seem legitimately disinterested in helping me.

DIDNT RECEIVE ORDER!!Absolutely terrible experience from top to bottom with these guys. From difficulties with adjusting my design, to zero to no communication in regards to delays and questions, I ended up not even receiving my order due to the tremendous delays and they refuse to give me any additional assistance. Terrible customer service, terrible shipping times, terrible design team. Absolutely 100% STAY AWAY!!

Shipping times are the worst! Takes over 14 days for ANYTHING. Most of the items, 99% take 30+ days. Their design software is glitchy and needs a ton of work. Other POD software companies may have terrible software but the only thing that matters is turn around time. I've experienced nothing but headache over 3 months. Not to mention they are the HIGHEST PRICED POD anywhere. DO NOT USE! Oh, I've contacted support several times, seems to be a continued issue.