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Not Recommended! I ordered a t-shirt in November and it said it will arrive to my clients address by the 25th of the same month, so far, January and it never arrived. Customer Service I spoke to said for me to wait till January 23rd to make a complaint, which to be honest is quite shocking since Printful advertises 3 to 5 shipping deliveries. Ok, we're in the middle of the pandemic, but to ask me/my client to wait 2 months is ridiculous, and also the t-shirt never arrived, so of course I lost a client and a lot of time and money. So I don't recommend their service. Not good at all!
Hi!
Thank you for your feedback. We're very sorry to hear about your order being delayed. Right now there are major international shipping delays and although we understand how frustrating it is, we hope that after the holiday season the shipping times will improve. In general, our shipping time is determined by the destination address and we don't have a set shipping time, all of those are estimates based on the average of the previously delivered orders. Please know that we are working with our carriers to shorten the delivery time.
Upon checking the communication with our team, we see that the order was refunded in full and we noticed a the mistake on our side - the month provided was inaccurate, the waiting period should be until December. We will internally take a look at the communication to improve the services moving forward.
If you have any other feedback, questions or concerns, please don't hesitate to reach us at feedback@printful.com
IF I CAN GIVE 0 STARS I WOULD... WOW...
1st, i design for 30-40 different stores and run all products through printful.. or atleast i did up until now lmfao.
LET ME SAY.. I added bootleg designs up to the site, bootleg as in inspired designs of celebrities fans can buy that are not license but 110% legal to sell, attorney approved designs. Bootlegs run the streetwear world, over 5 million bootleg items come out of stores every year and they dont require licensing at all. I should know this since my minor was in design law. BUT whatever, Print-ful knows best i guess ? After speaking with PRINTIFY, printful is a complete idiot, printify allowed me to do my business smoothly..
Lets get into what ACTUALLY HAPPENED.
printful allowed me to upload 20 designs for the superbowl.. approved all of them.. allowed me to send them to my site and integrate.. allowed me to sell them to the site and even approved some for fulfillment... then 1-2wks later bombarded with emails saying i cant use items and cant fulfill my items.. mind you im now like 3 weeks into my first order and since then have gotten over 50+ items sold in the time period..
they took all the money.. they went back and forth like a brick wall didnt matter if i gave them facts and gave them articles they wanted it their way or the highway which their way is literally mental.. well like i said, printify is handeling this.. and oh yeah !! still lost over half of the money printful took out of our bank and it hasnt been deposited but they "claim" itll show up some day.. its been over a week lmao.
they said their system is faulty and doesnt always catch things .. well as a million dollar business id recommend you hire knowledgeable reps and also hire people to make a less faulty system.. and yeah.. go to school and educate your staff on apparel design history because you look like idiots, i have massive clientele list of 50m+ net subs and they all agreed were posting about printful on platforms because this has been a complete headache and im out more money that i can deal with because of their stupid mistakes and stupid staff that cant understand they are not correct.
ON TOP OF THIS, the platform is NOT user friendly at all.. manually cancelling orders IN their site and IN shopify as well and ugh its a headache.. shopify reps are not pleased with this at all as well as ive been speaking directly with a team of higher ups.
Since moving off printfuls platform and onto printify we have gotten over 500 sales from marketing.. so luckily they are the only first 50-60..
Hello!
Thank you for your feedback. We are sorry to hear that our services didn't meet your expectations.
We want the submitted content to be respectful of others and the law. All submitted content must comply with the right of publicity, trademark, and copyright laws. You need to either own the content you submit to Printful, or have the rights to use, display, and resell it. You can review our Acceptable Content guidelines here: https://www.printful.com/policies/content-guidelines
Please be aware that even modified or edited versions of copyrighted content may likely be refused as well, as it may not avoid infringement. In order to use the flagged files, you can submit a signed licensing agreement from the current owners of the flagged content that authorizes you to use it on merchandise.
All of the pending orders have been canceled and refunded. If you haven't received the money yet, please reach out to our support at support@printful.com and we will be happy to help!
HIGH PRICED JUST MY OPINION. I feel like every company should make a profit when doing business.... However, I can't see how a regular store can make decent revenue. Many stores are paying for marketing to have Printful to make a product for let's say $38 which would be a good price to sell to a customer for me a store to have to sell it for $50 -60 + Tax + Shipping..... just to make a profit. I feel like Printful has the scale leaning in their favor. I go online and find the same base product selling on Jiffy Shirts for $11.00. I'm going to just use my own equipment...I love the concept and platform but it's just not worth it at all.
Hi!
Thank you for sharing your thoughts.
Although our prices may seem higher than other POD companies, please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, and option to edit the designs with our generator.
We're following trends and do our best to offer quality products from good suppliers. We're also offering more and more organic and eco-friendly products. For more information on marketing and how to price your products, please check out our blog: https://www.printful.com/blog/marketing-tips/
-Renate
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!?
Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration.
I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED!
Even the customs told us that this is not a trustable service.
Hey there,
Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders.
I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward.
UPDATE:
Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes-
Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it.
We are very sorry for the inconvenience this has caused you! Please feel free to reach us at feedback@printful.com if you have any additional questions or anything else.
- Elina
TERRIBLE - DO NOT USE.
I run a test order with them after basing my whole store on their app. Of four items ordered only one was good enough to be sold. The other three all had issues from bad printing to wrong sizes - labeled as XL but actually SM? through to designs printed off centre and at funny angles.
They do not respond to support emails and there has been no follow up. Avoid getting caught up in this terrible service and quality.
items are frequently out of stock and it's no alternative for the items. Most colors are just black and white no real options. Crazy how they aren't accepting my deal.
Hi there,
Thank you for your review! We're very sorry about your unpleasant experience. We definitely want you to have the best experience with our integration and services in general.
We completely understand that stock is important for your sales, and stock issues can be frustrating, especially when they happen sometime after creating your product. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to a different product. We sincerely apologize for any inconvenience caused.
Please reach out to us via feedback@printful.com, as we would love to look into the issues you are experiencing and hopefully improve your experience.
- Elina
Les plus gros voleurs du siècle
I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers.
We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome.
We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
-Lauma
Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense.
We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation.
- Zana
Shipping is always incredibly slow. I've had a shirt printed multiple times and all of a sudden I can no longer have it printed because it violates policy? Don't really understand that especially since I bought and paid for the design.
Thank you for your review, we appreciate your feedback!
To address your concerns in more detail, I wanted to let you know that shipping speeds fully depend on the shipping rate you choose upon checkout. If you would like to receive your order faster, you can go with a faster rate!
As for the issues you've encountered with our content policy - if our content team comes across any designs that violate our acceptable content guidelines, they will be flagged. If this occurs on an active order, we'll suggest you to update the order with a new design or cancel it for a refund.
You can see our acceptable content guidelines here: https://www.printful.com/policies/content-guidelines
Feel free to reach out to us at feedback@printful.com, if you have any questions or concerns related to this or anything else!
- Vita