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Store won't connect. Gives directions to connect that are not accurate. Still no answer from support team
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll investigate right away.
it not let me get on there
Thank you for submitting your review! We're sorry to hear that you're having trouble accessing Printful. Please send us an email at feedback@printful.com and we'll look into it right away.
It was much easier to use when I had the old dashboard
Thank you for your feedback! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
So it letted me order it for my self as sample of the model that I've made but when I try and put it into my website it says that all of the following sizes are not available to put into my webste?
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll investigate right away.
Good afternoon, my company and I are totally disappointed with the purchase made, the samples that arrived in our possession are not what was requested at the time of making the purchase. The color sent in the design is purple, violet or purple. The sample items arrived with fuchsia embroidery. This is part of my company's brand identity and does not represent us at all. I attach images for your verification and I hope to receive a response on the matter.
Hi there, thank you for the review! We're sorry to hear that you were disappointed with your purchase. Please reach out to our support team via email at support@printful.com with the order number and a photo of the affected product. Our team will be happy to look into this and resolve this!
It’s not allowing me to add my products to Shopify. I have the accounts connected but when I try to add products it just sends me through a loop of how to connect the platforms… Please help
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll look into it right away.
Incredibly hard to get setup correctly. The templates make no sense whatsoever, and are near useless.
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I guess this company earns too much to give customer service to their sellers... We ordered a tryout package of clothes, and never got any delivery message, any update, email or anything and suddenly they're saying that it's returned to them. WITHOUT US KNOWING! And not only that, WE have to pay for the shipment ourselves again! Just awful and uncanny customer service, and no understanding or care for us. Cannot recommend.
Thank you for leaving a review! We're sorry to hear about the situation you encountered and we truly appreciate the feedback! We would certainly be happy to check further on the mentioned order. Please send us an email at feedback@printful.com and we'll investigate right away.
Same error every time when I attempt to load products onto store.
Thank you for leaving a review! We appreciate the feedback and we'd be happy to check further on the mentioned error. Please send us an email at feedback@printful.com and we'll investigate right away.
Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.
Thank you for your feedback! Our standard fulfillment times are 2-5 business days, but we understand the importance of prompt service. In case there's an order that's delayed, please reach out to us via email at feedback@printful.com with your order details. We'll be happy to look into this!