評價 (7,232)

整體評分
4.6
各級評分數量
  • 83% 的評分為 5 顆星
  • 7% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2024年1月24日

Have used Printful in the past. Their customer service is not great. We had an issue on an order where we had to cancel an order. We canceled the order on Printful first, then went to Shopify where we canceled it on Shopify's end and it read "canceled" after the order. All was good... that was until the order was pushed through again 4 days later without us authorizing it. We contacted Printful right away to say we had canceled the order and unsure why it was re-sent. The order had only picked 1 item, but that wasn't the issue. The entire time Printful is saying to contact Shopify and Shopify is saying to contact Printful. Printful kept saying "the order is already being fulfilled so we cannot do anything." When I show them we had already canceled the order and the order number is they same they would not listen.

After a ton of back and forth, they still wouldn't look into if there were any glitches but ended up refunding and canceling the order. It didn't stop there, the support representative accused me of "editing" the order number to say "canceled" after it so it wouldn't have been a duplicate order and lying that I had canceled the order. We did NOT lie and every record we show that the order was canceled and the billing page also indicated it was canceled.

We do not want to work with a company that accuses us of lying and "editing" order numbers.

Plant Daddies of Atlanta
美國
使用應用程式 1年多
2024年3月21日

I very much dislike the new shopify integration. It's too simplified and feels like I can't find anything. I also can't see any tracking data unless I open a new tab and navigate to the full site. Feels like and unnecessary change.

LOCALSIXONEFIVE
美國
使用應用程式 6年多
Printful 已回覆 2024年3月24日

Thank you for sharing your experience with us! We appreciate the feedback and we'd certainly be happy to take a further look into the situation and hear more about it. Please send us an email at feedback@printful.com and we'll take a closer look.

2024年6月8日

If you had a less than zero, I would choose that.

DojoCamo
美國
使用應用程式 大約1個月
Printful 已回覆 2024年6月12日

We're sorry to hear that your experience fell short of your expectations. We take feedback seriously and would like to understand more about what went wrong so we can address it. Please reach out to our team via email feedback@printful.com so we can assist you further!

2024年5月13日

Incredibly hard to get setup correctly. The templates make no sense whatsoever, and are near useless.

mikeys.gallery
美國
使用應用程式 10個月
Printful 已回覆 2024年5月17日

Thank you for your review! We’ll follow up with you via email shortly! 😊

2024年4月22日

please fix the shopify integration,
It's 100% useless across all web browsers

Skeleton Goods
美國
使用應用程式 4年多
Printful 已回覆 2024年4月25日

Thank you for your feedback! Could you please reach out to us via email at feedback@printful.com with additional details about the problem? We'll do our best to address your concerns and ensure a smoother experience for you!

2024年5月17日

No easy way to contact customer service. They denied a couple orders for customers and we can't get a hold of them

Power Biopharms
美國
使用應用程式 大約1年
Printful 已回覆 2024年5月22日

Thank you for the feedback! We're sorry to hear that you had trouble contacting our team. Please reach out to us via email feedback@printful.com. We'll be happy to look into this and help you resolve this!

2024年4月2日

Not ideal. I prefer the old way when I could post my products directly through the Printful website dashboard, not within shopify. Also, since this app was updated, now the EDT no longer is showing under ANY of our products. I've contacted Printful support about this but so far nobody want s to help me fix this.

Steve Tanner Stock
美國
使用應用程式 5個月
Printful 已回覆 2024年4月4日

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll take a look into it right away.

2024年6月27日

No la recomendaria por lo complicado que es conectar Printful con Shopify ya que cuando abro independientemente mi tienda de Shopify no aparecen mis productos de Printful.

Mi tienda
西班牙
使用應用程式 2個月
Printful 已回覆 2024年6月30日

¡Gracias por dejar una reseña! Apreciamos los comentarios y sin duda estaremos encantados de comprobar más a fondo la situación mencionada. Envíenos un correo electrónico a feedback@printful.com e investigaremos de inmediato.

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll investigate right away.

2024年4月12日

less than one star. Doesn't work properly with my shopify account. Can't un-import items.

Obvious Solutions
美國
使用應用程式 5年多
Printful 已回覆 2024年4月14日

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the situation you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.

2024年5月5日

Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.

Boue
美國
使用應用程式 9個月
Printful 已回覆 2024年5月8日

Thank you for your feedback! Our standard fulfillment times are 2-5 business days, but we understand the importance of prompt service. In case there's an order that's delayed, please reach out to us via email at feedback@printful.com with your order details. We'll be happy to look into this!