Printful: Print on Demand

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc.

How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response.

Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

The mockups aren't professional quality, need to have more rooms and interior walls to set art in, had to use work arounds to add new variants to an existing art print product which was vry time consuming

Printful used to be great, but ever since expanding by merging with others, quality and speed of fulfillment has gone downhill, even when ordering the “fast shipping” items. Also, the prices are so high it doesn’t make sense for a start up to use them unless planning to sell high prices for the same items people can just get from Amazon for 80% less.

The embroidery process is not good. I think they need updated equipment.

Constant bugs on designs, products do not show up with any consistency though I have not changed designs or print location on item. Really wish Printful was more consistent with printers

it is not very clear how to navigate the site

Printful is great but keep in mind it is apparently impossible to migrate your store to a new login, or add a second account to your Printful store. According to their support team, they have no way to let you do this.

Since we've used our corporate Google emails to create our Printful accounts, I'd have to log in to my CEO's Google account to manage our Printful catalog. Grotesquely stupid, and short sighted. Printful, you really need to fix this! Until this gets fixed, I'll have to move to another printing provider!

Their service was great and it’s been a favorite for years, however, there’s been a number of issues I’ve attempted to address with Staff regarding the quality of their shirts. We had very questionable amount of wear and tear over a short amount of time, I would say 4-6 weeks tops. Please look into the quality of the products.

The products are great but the integration is horrible. I have to upload a product multiple times before it'll say all sizes are in stock. For example, I'll upload a new t-shirt & it'll say all sizes are in stock besides Small. So I'll re-upload the product & it'll say all sizes are in stock besides Medium & 3XL. I have to do this over & over until it finally shows all sizes as "In stock". I've reached out to customer service & no one can find an answer or a resolution as to why this is happening.

Easy to set up . FREEEEEE right? Nah you sell a 10-20-30-40-50 dollar item and make negative money or 1-2-3 dollars. They get rich and you don't. Use better services out there.