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Placed an order on 8-6-19 and it still hasn't made it through production yet as of 8-15-19. The company has not been responsive, I can not get a hold of anyone for updates, and it seems as though there is a block between the customer and production location. Since they do not allow refunds or cancellations I'm forced to eat this order. I'm sticking with Printful as they have always made the process run smooth.
We are very sorry to hear about your experience with us, but our team has been trying to reach you out for a while but cannot get a hold of you. We would appreciate if you could get back to our emails so we can make thing right for you.
I'll admit, the first month of using this app was amazing. But it has gone downhill fast. Yes, it's extremely easy to use and allows orders to be sent off to production immediately after it's placed on your store, BUT it has so many weaknesses where Printful beats them out. Customer service never wants to help resolve issues either. This is coming from a customer who has used them for 2 months for over 150 shirts.
1. Everything is sub-contracted and nothing is actually printed by Printify. They take there monthly payment and really don't care about ensuring your satisfaction.
2. Some orders can take up to 14 days to fulfill. I've had this happen multiple times. I've refunded over 10 orders because of slow shipping times and taken the loss myself, Printify won't help on that front.
3. Once your order is in production (which can take only 10 minutes after an order is placed) they don't allow you to change your order. Whether its a cancellation, changing shipping address, or etc, they won't help. I've lost so much money just because of this it's not even funny. Have you ever ordered something and realize you ordered the wrong size? We all have, but they don't care. It will hurt your customer service and reviews when you break your customer the news, believe me.
4. I've had wrong shirts sent out that aren't even shirts I carry in my store. 2 weeks later, they have not refunded my money because its the "manufacturer" they use fault, not there's as a service. Absolutely absurd and so unprofessional on so many levels and this was my ultimate breaking point this week.
5. Shipping times are grossly slow. Not one of the services use First Class Mail or Priority. They use UPS ground which takes 1 week, or DHL Express which may be the worst shipping service of all time. Some times takes up to 10 days. Also, do not order from "T-Shirt and Sons" - they don't even offer a TRACKING NUMBER. We're in 2017, are you kidding me? Are you shipping it via a carrier pigeon?
I can guarantee you now that you will receive so many complaints on shipping times it is not even worth it. If someone needs it within 10 days of you placing the order, just refund there money because it won't happen I can ensure you. Even if you pay the upgrade on shipping prices, it won't get there on time (which I've done multiple times and they still ship the same method and pocket the money - I've yet to be refunded this money as well).
Though Printful is a few bucks more per shirt, there platform is EXTREMELY better. Offers various shipping speeds, has multiple centers, and you can even check on the status on your shirt at all times. I thought I'd never make the switch, but they are literally forcing me to with their terrible customer service.
I thought this platform was my new best friend as I have this being used for three different companies, but I will now be removing it from all of them and going with Printful.
Beware - you will refund so many of your customers it's not worth it. This company WILL go out of business if they continue running business this way.
Good luck.
So a customer ordered a t shirt off my store from printify and I contacted them because they did fufuill my order. Then I reached out to them because I new something was wrong and basically they didn't give a S*** and sent me the following email.
Hi Rodney, I hope you are doing well. Recently our Team discontinued Colorado Timberline from DTG product fulfillment, due to quality issues. Already created products can still be produced by the CT, however new products can't be created. Our Marketing team sent notification emails about this on 21st February.
As an alternative print provider, we integrated MyLocker, which has similar products and good pricing.
Moreover, MyLocker quality and turnaround time is much better.
If you have any other questions or need help, please feel free to reach out to us anytime.
This is rediculous and now my customer is pissed. Use printful or somebody else this company sucks and does not give a crap about there clients. If you guys need any help or recomendations contact me on my site for some of the providers is use @ www.teelish.com/pages/loyal
The only good thing I can say about this app is that the prices are low if you get the Premium Plan, and the selection of products is extensive. Other than that, they will tell you your images are low quality but they will send them to production without your approval and "we cannot guarantee a good outcome. In case of bad results, the order will not be applicable for a replacement or a refund." It will take SEVERAL HOURS to DAYS for the BOTS to reply to your issues and they will have MULTIPLE support people eventually responding to your issue and NONE of them are on the same page and make the whole process VERY confusing. I'm trying to open my store this weekend and I am not confident at all that my customers will receive good service if I continue using this company.
We are sorry to hear you have been receiving poor support from our team, but we want to let you know that this is the busiest time of the year, and our team is overloaded with requests. Nevertheless, we want to make things right. Therefore, one of our team members will be in touch with you within the next 24 hours.
NO BRASIL NÃO POSSUI SUPORTE ADEQUADO. DIFÍCIL A COMUNICAÇÃO, FIZERAM EU PERDER CLIENTE POIS NÃO ENVIARAM O PRODUTO. QUANDO PEDI PARA DEVOLVEREM O DINHEIRO NO PAYPAL DISSERAM QUE NÃO FARIAM. DETESTEI O APLICATIVO.
I wish there was a 0 star... I had the absolute worst experience ever with this company, I got an order and I was trying to pay for it, they didn't take my payment method so I added money to top up balance, from paypal wouldn't take that payment method reached out to support kept getting transferred over and over again and then told I would received an email. So I wanted a refund went to withdrawal my 69.00 and it went to 0 wasn't on withdrawal side reached out to support no help opened PayPal dispute then PayPal said I won case and money would be refunded, haven't received refund yet but printify started writing me email after email after email demanding me to close PayPal case saying I was a fraud, and that. They were going to write PayPal and my bank would be tarnished luckily I've used PayPal for over 15 years, some may not be so lucky I even sent screen shots of case closed to them then I realized I hadn't received money from PayPal so I didn't know what happened and the 69.00 was sitting in top up balance.. so not sure what's going on I attempted withdrawal, but printify said it's not mine to withdrawal because my case was won on PayPal which is probably true and printify said I needed to pay an extra 15.00 because I dispute on paypal to use app, not happening lol so I requested to delete my information it says it will take up to 30 days lol smh.. I realized they are a 3rd party platform with a bunch of print on demand dropshipping suppliers, I reached out to a supplier and got my order filled for my customer, but order is late because I had to get approved on there before it could be filled I will be screening all apps from now on it's my fault I should have purchased a test item like I have from many other apps
We are sorry to hear about your experience. This is not the service we want to give to our customers. We have investigated this, and unfortunately, we were unable to help you further as you refused to cooperate with our mandatory verification procedure. Such verifications, are vastly used in the e-commerce and finance sector to provide a safe environment to its users. Though, our platform is very secured, we can not guarantee who can access the account from your end. This way, we can provide better security to you and make sure that online fraudsters will not be able to try to access your accounts.
About the payment, unfortunately, we usually can not access the payment once/if the transaction is disputed. The relevant financial institute freezes the transaction, and only they can refund or unfreeze it after the investigation. That was the reason we could not refund you the funds when you've requested. However, we see that, these funds have been removed from our account and refunded to you and believe this issue has been sorted now. We are really sorry if any inconvenience caused by this.
Printify needs to do better at vetting its manufacturers. My customers have been waiting over a week and it’s causing me to have to issue refunds so I am NOT happy about that at all. I hear Teespring is better so I’ll be moving my business over there. I’m SO pissed. This makes my company look bad!
I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!
We are sorry for the inconvenience. Our colleague has already gotten back to you asking to confirm whether the customer has checked in with their post office. If the order is not there, then most probably it got lost and in that case we can perform a refund or a reshipment of the product. Please confirm those details with us via email. Thank you.
Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!
We apologize for the difficulties you have been experiencing. 😔 Our team takes these matters seriously, and we assure you that we will reach out to you as soon as possible to understand and resolve the issues you have encountered. Your feedback is valuable to us, and we are committed to providing a reliable and efficient platform. We appreciate your patience and willingness to work through these challenges with us. Our team will do everything possible to resolve this matter and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you in resolving these issues.
It's not a practical app for designers, given that it does not allow for .ai illustrator files to be uploaded.
I was also infuriated as an Irishman to see that nearly all the images you allowed people to download for 'patties' day, wherever the hell that is, were of alcohol. We're not a nation of drinkers, that's an English stereotype. I immediately removed the app from my store thereafter.
Items are very limited also and overpriced.