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I'm just getting started but the process has easy to follow and if I ran into trouble, help was able to be found.
Your feedback is amazing! 💛 Thank you for sharing it with us! 😊✨
I’ve used Printify on and off over the years, and there are both positives and negatives.
Overall, the products are good quality, and the prints usually turn out well. That said, I’ve encountered a few issues where the work felt sloppy. On the bright side, the design tool is user-friendly, and the mockups look fantastic.
My biggest complaints are about the pricing and shipping. Some items, like postcards, are priced ridiculously high—I suspect it’s to make their “premium” pricing option look like a better deal. Shipping costs can also be inconsistent. For instance, shipping postcards and stickers just don't make sense, but shipping for journals seems more reasonable.
Lastly, turnaround times are longer than advertised. While they often claim 1-2 days, you should realistically expect 4-5 days, and if your order still isn't ready by end of day Friday expect it to go out next week.
It's really hard to advertise a correct processing time for customers so it's best to say 4-5 days in my opinion.
Thank you so much for sharing your honest feedback, it means a lot to us. 😊
We want to provide some clarity: the average production times shown on our products are calculated based on the last 30 days of data. That said, production can vary from 2-5 business days depending on factors like order quantity, the complexity of print areas, quality control, and the season (especially during the holidays). We understand how challenging it can be to communicate accurate processing times to your customers, and we’re here to support you in any way we can.
As for pricing, we hear you. We know that some products could be better priced, and this is something we’re actively working on. Our team is constantly looking for more suppliers to offer a wider range of products with more competitive pricing. We’re hopeful that we’ll have good news to share on this soon.
Thank you for sticking with us and for helping us grow. Your feedback is invaluable, and we truly appreciate your patience and understanding 💚.
Just starting out however I love it, its easly to use and took a lot of stress of me, on doing custom designs.
Thank you for your kind review! 💙 It means everything to us! 😊🙏
Very simple to use and integrate with Shopify. Love how easy it is to design and add the products. So far all is going great!!
We truly appreciate your support! 💖 Thanks for the lovely review! 🙌✨
Easy to sign up, easy to add stuff and order a sample. but when a supplier makes a mistake in shipping they won't refund you. "Oh the policy is 30 days 45 days" yeah yeah why don't you guys show us the policy before I make a payment? and why don't you guys back up the users when the mistake is from the supplier? well, no problem here, a company who cannot properly ship a shirt from Us to Canada is not worth at all. BE AWARE!!
Thank you for sharing your experience with us. We’re truly sorry to hear about the inconvenience caused. 🙏 We take issues like these very seriously and will look into this matter. Our team will be in touch with you soon to assist further 💚✨.
I'm a new user of this platform and so far I am truly satisfied with everything they have to offer so far. I would recommend them definitely.
Huge thanks for your review! 💚 We’re so happy you shared your thoughts with us! 🙏✨
I love how you guys keep upgrading your products
We appreciate your review! 💚 Thank you so much! 🙌
Easy to navigate and great customer service
Your feedback is amazing! 💛 Thank you for sharing it with us! 😊✨
i'm not happy with the latest changes, but I'm old and don't like changes I'll get over it. You have been easy to work with, even though we have not had any sales yet. that will change soon. Ask again in six months.
Thank you for your great review! 😊 We understand that changes can sometimes be a bit tricky to adjust to, and we truly appreciate your patience as we work to improve the platform. We’re glad to hear you’ve found us easy to work with and are rooting for your future sales 🚀!
We’ll be here, ready to support you every step of the way. And yes, we’ll check back in six months to see how things are going!!
Thank you for sticking with us, all the best 💙!
I have written a few support tickets in their help centre, but they have marked a few as closed or solved without even replying. I don't think that is acceptable.
8 days ago I contacted them to say that their shipping profiles were not syncing - they marked that ticket as solved. It is not solved and they didn't reply. I would like to know if they are going to fix it, or if I should override the rates.
I also think a lot of their prices are high. Printify told me that the shipping costs are controlled by the shipping companies. For one particular product (small), the actual supplier charges $3.09 less shipping than Printify do (for that same supplier and product). Not sure why.
We're really sorry to hear about the issues you've experienced. That’s definitely not acceptable, and we sincerely apologize for any frustration this has caused. 🙏 We’ll investigate these cases right away and make sure to get in touch with you soon. Thank you for your patience and for bringing this to our attention.
Regarding the shipping cost concerns, we’ll look into the discrepancy you mentioned and provide clarity as soon as possible. Your feedback is invaluable, and we’re here to help! 😊