리뷰 (7,137)
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So far so good. I just added this app (2 JUN 2018) in order to offer custom sports bras through my store. The design process is simple and intuitive. The product looks good, however, since I have not yet seen the quality of the product I cannot add that 5th star just yet. I ordered a sample. If the quality is as promised I'll add the 5th star to this review. Overall, I am quite satisfied with the process and the ease of working with the app.
Seems great so far
Thank you for your review! 💙
Having just finished the experience of adding products to my Store from another POD company I must say that it is WAY easier to use the Printify system. (Unfortunately, Printify did not have these products, or I would not have used this other company). There are a few frustrating issues with shipping costs but I'm new to this, so I need to sort it out myself rather than assuming it is a Printify specific issue.
Thank you for your honest review!
In case you need any assistance or an advice, feel free to reach out to us at any time! 😊
I only started working with Printify for 2-3 weeks now and there were quite of bit of 3rd party manufacturing mistakes and issues and problems with customer service. I had 4 issues total with my products (all different). The customer service reps: Hong and Jaylyn were trying to evade helping me with getting a refund (it was hard for no reason) and blame me for the poor quality printed work that was provided to me from Printify's 3rd party manufacturer by stating that it's printed the same as my original piece and that my images were not enough to prove the poor quality even though they were...I can clearly see the difference and I received my fine art print warped and blurry and discolored. It was not at all accurate to my original art piece I created.
I was attempting to get a refund and finally Jaylyn did provide that but stated it was a one-time thing because my images were not good enough to their standards to prove what I was stating was true or not. I have no reason to lie. If I liked the print, I wouldn't have reached out at all...
BTW the company I used for the fine art prints with Printify was Prodigi, not recommended at all. The fine art print also has a black rectangle on the image's border which makes it look unprofessional.
The customer service was helpful in one way when I got the other items reprinted but with the refund, it's a lot harder for some reason. I felt I wasn't treated well by the customer service staff as they would copy and paste the same things they've said to me before and send it again and they would just end the chat when I wasn't done with my questions. I am thinking of switching more of my products to Printful or something else as I only started with Printify and they have shown me what it's like to work with them. It's not good.
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* There is an update to my review * Cameron, one of the customer service representatives reached out to me to make things right. And she did! She went above and beyond, which is something I am used to with Shopify! Which is why I decided to work with Prinitify in the first place. Shopify has always been great with customer service and I appreciate them for being so kind and helpful.
Cameron took the time to listen to me, read what I actually wrote to her, and was very compassionate about the situation. I hope that Printify's customer service can continuously be helpful in this manner.
Thanks again Cameron Wilson for being so helpful and kind :)
We sincerely apologize for the negative experience you had with Printify. It is not the level of service we strive to provide to our valued customers. We have thoroughly looked into your concerns and identified that one of the items in question was printed based on the design you uploaded or that there was a lack of clear photographic evidence to proceed with a swift resolution.
At Printify, our support team is dedicated to assisting our merchants in understanding any print issues they may encounter. We aim to guide you on how to enhance your designs to avoid future problems. As a business, we heavily rely on photographic evidence as we need to submit reprints and refund requests to our print providers for approval. Therefore, it is crucial to accurately identify any print issues and have clear evidence to rectify them and prevent recurring problems.
Regarding the one-time courtesy provided, it was meant to allow you to update the design if necessary and order a sample to evaluate the quality once again. However, we acknowledge that this step should not have taken up too much of your time, and we apologize for any inconvenience caused.
At Printify, we greatly value our relationship with our customers and continually strive to offer the best possible service. While we take responsibility for defective items, we kindly request that you provide clear photos or videos of the item when requesting a refund or reprint. This enables us to swiftly and effectively provide a solution. Additionally, we encourage our merchants to reach out to our support team if they have any doubts about their designs, as we are here to analyze and advise on how to improve them if necessary.
We are pleased to see that your concerns were addressed by our support team, resulting in a refund for the mentioned item. Once again, we deeply apologize for any inconvenience caused and sincerely hope to provide you with a better experience in the future.
Printify has good product and a large catalog.
Thank you for your review! 💙
very helpful
We appreciate your review, thank you! 🌟
The app itself is great and the product selection fantastic but this is only really viable if you are a US based business with US customers. The shipping costs for any product to outside of the US is crazy expensive to the point that it is not commercially viable. A pity.
UPDATED from 3 to 4*
There are some products that are printed and shipped from the UK - and so you could use these. However - previous point stands - vast majority is US / Canada with >$10 shipping for international per item.
Not Beginner friendly. what do beginners do , if the design resolution doesnt allow you to SAVE PRODUCT. completely stuck ...Its very frustrating & time consuming to get Tee shirts designed. We need more options for design!
Thank you for sharing your feedback!
Our mockup generator is designed to minimize design errors to avoid bad prints, and that's why it's not possible to save products with low resolution-designs. We have some detailed articles about how to create a high-quality design file easily, and we are sure it would help you.
In case if you need further help, feel free to reach out to our support team (24/7) and they will happily assist you. Wishing you all the best!
Easy to use and the support staff are great too. If it supported printing on the back and supported caps it would be ideal.
Easy to start using, just somewhat difficult when not based in the US or EU
Thank you for your review! 😊
In case you need any assistance, feel free to reach out to us at any time, our support team is always happy to help!