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I've revised my review after speaking with Alice at Printify. She was able to refund me for some mis-printed shirts though I had to go through numerous agents and leave a bad review before getting to Alice. All said and done I'm happy with the print quality of the items we did end up buying. The app works well and makes it easy to get custom items on your shop fast
They offer some great products which you can not find on other PoD services, but the app is the worst I have seen so far.
Publishing products end up numerous times with a "Sorry, we couldn't publish this product, please try again" error and you have to keep re publishing them until it goes away.
It takes longer to publish 1 product then to write a full product description for it.
Once other PoD Services have this products available we will switch.
Sorry to hear about that. Due to high loads of orders being published, it may take longer for them to get published. Nevertheless, we are actively working on that and we hope that in the near future this problem will be solved. We care about you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
The app in Shopify is ok. But the printing quality is not the greatest. Their customer service is decent.
Thank you for the feedback. We are sorry to hear that the printing quality did not meet your expectations. However, we want to make things right, therefore, one of our team members will get in tough with you soon. Thank you.
The app was nice but then ALL OF MY PRODUCTS DISAPPEARED RIGHT AFTER BLACK FRIDAY & I have so many people who are interested in purchasing now. So devastating and I'm missing out on so much money.
UPDATE:
I got a response days after my original ticket only after I posted this review. I do understand Black Friday brings in a high volume of support tickets. They were able to do some magic and get all of my products back but by that time I had already spent time recreating everything bc my sales couldn't wait. I appreciate the effort.
Hello. We are sorry to hear about the issue that you've experienced. It looks like a technical problem. Now, it seems like everything is back to normal. Nevertheless, our team is currently investigating the issue and will get back to you within the next 24 hours.
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