Printify: Print on Demand , 1 998 avaliações
The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.
We sincerely apologize for the challenges you've encountered with our customer service 😞, and we appreciate your honest feedback. Your experience certainly falls below our standards, and we want to assure you that we take your concerns seriously.
Our team will be reaching out to you shortly to address this effectively and work towards a resolution that meets your expectations. Your satisfaction is our priority, and we're committed to learning from this experience to improve our services.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right 🙏.
Printify is truely unique. An Amazing business model, easy to use and the support staff are second to none. My experience has been nothing but a joy and I am excited about starting this new business. Without such excellent support I would have been floundering and strssed. Each query has been answered in record time and always a solution is given that works.
Thanks Support you are a Merchants lifeline to not getting high blood pressure
Thank you for your incredibly kind words, Michael 🌟! We're thrilled to be a part of your new business journey, and it warms our hearts to hear about your positive experience. Our support team is dedicated to making your experience as smooth as possible, and we're here to assist whenever you need. If there's anything more we can do or if you have further questions, we're just a message away. Here's to your success and a stress-free business journey with Printify 😊🚀🎉!
We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.
We deeply regret the experience you've had, and we sincerely apologize for the inconvenience 😔. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests.
However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon.
Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues 🤝.
We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you 😊.
This platform is wonderful. Their customer service is excellent. Products, mockups are great. It's easy to design and my customers love their products. Today Lola Robson helped me to resolve my questions, She reviewed my shipping settings, explained with detail my options and gave screenshots of my settings for me to save for future reference. :)
Thank you so much for your fantastic review 🌟! We're thrilled to hear that you're enjoying our platform and that our customer service has met your expectations. It's great to know that Lola was able to assist you efficiently and provide you with clear guidance. We're dedicated to providing top-notch products and a seamless design experience. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help- all the best 🚀!
So far being new and using when I struggled with doing everything on Shopify and having trouble with some prices. I talked with Eve on printify and she checked thoroghly on why shipping prices were not matching up in my shopify store. After doing some research she managed to figure it out and we managed to get the prices set right. I am glad that there are some agents who have the paitence to take time to and figure things out.
We're delighted to hear about your positive experience with Eve 🌟! Our team is dedicated to providing the best support, and we're here whenever you need assistance. If you ever have more questions or run into any challenges, don't hesitate to reach out. Thank you for choosing Printify, and we appreciate your kind words! 😊🚀
3 stars is being generous I think however there has been some positives with this company. However our recent experience has been far less than good. Since Printful is an aggregate of print providers and manufactures, they do not actually do any printing themselves, it is all sent out to 3rd party companies, some good and some bad, many of which you can buy from directly that even have apps available on Shopify. The software is decent. But the quality of products through their vendor network is hit or miss. We've had both good experiences and really bad ones. When there is an issue with an order they are a pain to deal with as the response time is terrible and they have to go to the vendor and wait for a reply from them which often takes a long time. If you choose to use them, make sure you get several product samples first before putting their products live on your site. Go not trust the quality will be good, regardless of what their internal vendor reviews say.
We appreciate your honest feedback, and we're truly sorry to hear about the challenges you've faced. Customer experiences like yours are invaluable in helping us identify areas for improvement, and we're committed to addressing any issues you've encountered.
Quality is a top priority for us, and we understand the importance of reliable and timely service. We apologize for any inconvenience caused by the delays in response time and the variability in product quality.
We'll be reaching out to discuss your specific concerns further. Your experience matters to us, and we hope you'll give us another chance to exceed your expectations. Thank you for bringing these issues to our attention.
Printify integrates so nicely with Shopify. I love that I can post a product on my website and really don't need to do anything else. So many POD products. Really loving this company. They take a true interest in their customers and try to make the company better and better
We're delighted to hear that you're having a fantastic experience with Printify and its integration with Shopify 🌟! It's wonderful to know that showcasing products on your website has been a seamless process. Our wide range of Print-on-Demand products is designed to cater to your needs. We greatly value your support and are committed to continuously improving and enhancing the overall experience for our customers. Thank you for your kind words and for being part of the Printify community 🚀!
probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.
So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.
When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.
Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"
All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.
This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.
Save yourself the trouble and use someone else.
We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!.
Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction.
As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!
AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.
We're very sorry to hear about the issue you've faced. At Printify, we always aim to provide our users with the best experience they deserve. This situation is indeed unusual, as we do not charge funds and refuse to fulfill orders without proper communication. In such situations, our standard practice is to promptly refund the merchant in cases where fulfillment isn't feasible.
To investigate and resolve this as quickly as possible, kindly provide some details to locate your Printify account. Please fill out this form and submit it, and we will get in touch with you as soon as possible. [copy this LINK- https://printify.typeform.com/to/Pua3qgMA]
Your feedback is invaluable to us, and we are committed to rectifying this situation to your satisfaction. If you have any further concerns or questions, please don't hesitate to let us know. We're here to assist you at every step.
rintify is an exceptional platform for anyone looking to enter the world of e-commerce and print on demand. My opinion of Printify is extremely positive for several reasons:
Ease of use: Printify offers an intuitive and user-friendly interface that allows anyone, even without prior experience in design or printing, to create high-quality custom products.
Wide range of products: Printify has a vast selection of products to customize, from t-shirts and sweatshirts to mugs and phone cases. This variety makes it easy to find products that suit any niche or market.
Print quality: The print quality provided by Printify is outstanding. Custom products have a professional and durable appearance, ensuring customer satisfaction.
Integration with multiple platforms: Printify seamlessly integrates with leading e-commerce platforms like Shopify, WooCommerce, and Etsy. This makes it easy to set up an online store and manage orders.
Global network of suppliers: Printify works with a global network of printing providers, meaning products can be produced and shipped from locations close to the end customer, reducing shipping costs and delivery times.
Transparent pricing: Printify offers a transparent pricing structure, allowing you to easily see how much it will cost to produce and ship a custom product before listing it for sale.
Exceptional customer service: The Printify support team is highly responsive and willing to assist whenever an issue or question arises.
In summary, my opinion of Printify is positive because it is a powerful tool for entrepreneurs and small businesses looking to expand their online presence and offer high-quality custom products to their customers. Its ease of use, print quality, and wide range of products make it an excellent choice for anyone seeking a print on demand solution.
Thank you for your fantastic review of Printify 🌟! We're thrilled to hear about your positive experience. Our user-friendly platform, high-quality print results, extensive product range, and seamless integration with e-commerce platforms are designed to make your journey into e-commerce a breeze. We appreciate your support and are here to help whenever you need us. Welcome to the Printify family 😊!