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Customer Service is 100% As soon as you sign up, you get your own personal reps assigned to you. I love always knowing who to contact and that they will know what I'm talking about.
The ONLY reason I gave a 4/5 is because the images were printed MUCH lower than the mockup image.
Over all, amazing service, great quality print and selection of colors =]
I went through all the steps, or so I thought. Then I get an email template I can send out to announce when my store is going to open. What? I thought my store was already open. So frustrating. Why wouldn't I want my store open. That is the whole point, isn't it?
I think I just found out Printify and Shopify are connected companys? Well, I guess it doesn't matter, but I did not see that disclosed anywhere.
My product looks terrible and it was a simple message shirt, Very difficult to produce. I wouldn't buy it.
Thank you for the feedback, however, Printify and Shopify are not connected companies. Printify is a Print-on-demand platform that supports the automatic integration with Shopify and only supports product publishing to your store. If there are any technical difficulties with the Shopify website, we recommend reaching out to their support.
What regards to received products, one of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
Los precios son un poco caros pero la verdad es que todos los problemas que hemos tenido se han solucionado enseguida.
Thank you very much for your review. We are happy to hear that you like our services and we hope to have a long term collaboration with you further on.
I am unable to set up shipping rates. I have already invested on shopify and domain name and not ready yet to buy printify premium package. Plus I have yet to see it in action. I think they should allow live rates for free packages as well or at least make it easier. Customer service referred to articles and theories when I needed just basic rates for US and international customers. I am disappointed.
One of our managers has reached out to you regarding the shipping setup. We truly hope that we'll be able to remedy the situation!
An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.
Hello,
Based on our information, the order has been already fulfilled and delivered to the customer. Your order was placed on May 26 but it was only sent to production on June 23 due to the non-received payment. If you have any other questions, do not hesitate to reach out to us at merchantsupport@printify.com
Good platform, easy, clearly. Only improve more feature in the near future: ext in phone number, stock of Print Provider...
Thank you very much for your feedback. We are continuously working on new features and improvements, and we will definitely take your suggestions into consideration.
Not really happy. I received 2 samples and the logo printed is really bad! I Paid $34.84 for only 2 shirts sample. I contacted the support who kindly resent the shirts. They told me nothing is wrong with the logo itself. Today Just received and I had to pay at the post office about $15 to get it! Total about $50 for 2 Shirts with horrible quality... How people make business with Printify! I am really curious...
We are sorry to hear about misprint. As it was explained, errors sometimes happen. Since you have an international order, shipping costs are higher. Also, our Premium plan offers up to 20% lower costs.
They send low quality products to my customers and then deny me for reprints! Now I have to refund all my customers and they are basically telling me "not our problem dude" . STFU!! this company sucks never trust them complete bullshit they don't care about quality and their customers they only take your money and leave you at the dark! (Sorry for my English I'm not a native speaker of the language )
We are sorry for the inconveniences created. Due to the COVID-19 pandemic, our print providers have been experiencing increased volumes of orders an d that might have had an impact on quality. Nevertheless, we are working on solving this issue by adding new print providers in order to better manage the sales volumes. We always want to keep our merchants happy, this is why one of our managers will be in touch with you to see how we can make it up to you.
What a joke. Misprinted tons of shirts and didn't do a quality check on them, unable to use images that are 11x14 with 300dpi my usual screen printer has no issues with and I had to remove this app from my store because I was losing customers because of printifys mistakes. This app isn't worth the hassle, I started using a different app instead and haven't had any of the same issues.
We are sorry to hear about the quality issues you've been experiencing, but we want to make it up to you. Therefore, one of our managers will reach out to you within the next 24 hours. Thank you.
The interface is easy to use. But don't be fooled. I ordered samples and then turned everything off I spent time building. I was glad I did order them; although, the customer service was not helpful. They ended up refunding "as goodwill" items that were done incorrectly. Policy is to remake only. Printing is awful with most vendors, or cheap fabrics, or worse, chemical smells that don't go away. they never understood that this all represents my brand to my customers and it just wasn't good enough. When I said the product came in with sticky residue all over the shirt, they said, " wash it." Because I hadn't thought of that? I just don't want it delivered like this to my customer. In the end I gave up trying to get help or understanding. I turned off the app and decided to share my review. Make some products, order some samples, decide for yourself.