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probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.
So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.
When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.
Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"
All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.
UPDATE
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.
This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.
Save yourself the trouble and use someone else.
We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!.
Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction.
As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!
Am Anfang ist es sehr unübersichtlich und man muss sich erstmal durchkämpfen, dann wird es besser
Thank you for your positive review! 😊
quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.
Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.
So far so good, it has its slight flaws and errrors, but for the most part of it, pretty smooth. The customer service agents get back to you swiftly if you have any questions and take care of any of the problems you have. For screen printed garments on demand with U.K. Suppliers and with the interface and range of products.... yeah it's pretty good. If your a uk based business, definitely give it a go.
Within the first test run of hoodies one did not show up, after 6 weeks. They only offered a refund with a large amount of back and forth and refused to reprint the hoodie which shows a huge lack of concern for customer experience. We will not be ordering our bulk of hoodies through this anymore, due to the fact that it is unreliable.
Thank you for your feedback, and we apologize for the inconvenience you experienced with the missing hoodie. 🙏🏼 We understand your frustration and are sorry to hear that the resolution process did not meet your expectations. We truly value your satisfaction and want to make things right. We would like to investigate this further and find a suitable solution for you. Please expect our team to reach out to you shortly to discuss the issue and work towards resolving it. Your feedback is important to us, and we appreciate the opportunity to improve our services. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.
Hi! Thanks for your feedback! However, really many merchants appreciate exactly the ease of use and interface of the Printify platform. We would be very glad to hear your thoughts about what exactly could be improved in our interface (please send them to merchantsupport@printify.com). Moreover, we are upgrading our Mockup Generator's interface and functionality in the coming month. Maybe that will fix your feelings about the platform's usability.
Regarding delivery times, t-shirts are currently delivered from the US and UK. That's why it takes some time to get to your customer. If your customers are in Europe, we advise using only a UK print provider. Also, we are connecting more printing facilities in Europe very soon – so, delivery time should significantly improve for t-shirts by this summer.
If you have any additional feedback or need for help, please reach out to merchantsupport@printify.com
great
We appreciate your review, thank you! 🌟
I love this app thank you and good job.
Love Printify. Some swear that etsy is easy, this makes doing POD a snap. Just like your logo! Love it!