Printify: Print on Demand

Update*
I can now enter the app. I have received 2 emails from them. I will change the 1 star rating to 3 stars for now. Once I order some samples and see the quality and process, I may amend my rating.

I cant add the app. its been a few days now

A really great website, loads of choices for product, by far the easiest back end to use. The printing even is not bad.
Can't well use their service if your client isn't in the states or (if available) in Europe. IF they need to have things shipped to the they will be charged duties.

The App is fine and easy to use, Shirts according to my customers are good quality but the HATS SUCK! The first 2 hats that I sold to different customers I had to REFUND the customers, Customers sent me pics of the hats and they look Nothing Like What Your Images Look Like, very cheap and very low quality! Needless to say I dumped the entire line of hats immediately because I cannot afford to lose customers and refund!

I have to give Printify 3 out of 4

Pros
Many options to choose from
Price is great compared to others
Quality is good but not great (shirts)
Customer service answers fairly fast

Cons
Shipping is horrible but that is mostly a DHL problem. Sometimes packages get lost.
Communication is not great. I ordered a shirt and a week went by and nobody bothered to let me know the shirt wasn't in stock till I emailed.
Quality is good not great. I had to add this to both.(issue with black from my experience)
Overall this is a good alternative to pritful who's prices are much higher.

Update: Printify finally reached out to me, I understand this pandemic has caused a lot of difficulty for many businesses and am updating my review to 3 stars.
Original review:
I’ve contacted them multiple times about tracking information appearing false, my customers are very concerned when tracking has not updated in a 2-5 weeks on multiple orders. When asked why my products aren’t shipping or tracking is invalid they blatantly lie about how long my item has been sitting with no movement stating 5 days when it’s been well over a month. When asked about false tracking for other orders they give me zero answers just telling me to check back in a month with the Local post office. Chat bot is missing I’ve already submitted issues for those products so it seems I’m now unable to make inquiries. I’ve tried multiple times to submit via help center and then am told I’m already being helped so they can’t help me. So ridiculous ever other print on demand company I’ve used during this pandemic has delivered my products, given valid tracking and excellent customer service . Not printify hopefully my customers receive their items it’s doubtful though at this time.

Amazing app that will help cut the amount of work for your business to get off the ground. Prices are really good as well. Giving three stars because the quality of the samples I ordered was less then desired. My white font came out as a faded grey which unfortunetly wont work. Willing to change my rating if I can figure out who can print my designs properly.

Printify is getting better and better but please find some new Print On Demand companies in the UK.. There is only one option and their shipping time to EU & US is garbage and their quality is bad!

Also I hate to do manual orders for orders outside UK. For example, when I get an order from the US I have to choose another supplier that's in the US (as I normally use a supplier from UK) to improve shipping time and costs.

PLEASE, PLEASE there should be a solution for this!

Too many additional steps to add product to the store. Once you make the product you should be able to add the name and add to store. Not to go back in again and finish or edit the product to add to store. My personal opinion. Thanks.

Everything was great in the beginning. For the past year, most of our products were drop shipped by Printify. Mugs were great, never an issue. Pillow orders always delayed, but quality great. Journals (paperback) horrible material, coloring off and not worth the purchase. Biggest pet peeve, customer service. Sending an email during urgent issues and not receiving a response within a day or two. After experiencing app issues, PayPal links, and 2 week delay in product shipment. Unfortunately, we are researching alternatives. Really loved the easy design process but customer service is vital.

We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?