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If there is a "potential" problem with the order Printify customer service is useless.
I am a premium member. I know what the average printing time and fulfillment time per printer should be.
Sometimes orders are marked as pending, way beyond when they should have been fulfilled/shipped. That indicates a problem.
Printify, does not have a direct phone line to the printeres on their platform to find out what the problem is. Apparently they email the printer and tell us to wait for a few days until we, maybe get an answer.
That is unacceptable. When an Etsy customer is expecting the product to be shipped and its way beyond the ship date, Printify should have a direct phone/chat line to any printer they use, around the world, to find out what the problem is, and when the ETA of the product is to be shipped. I can then go back to my Etsy or Shopify customer and explain, diffuse the situation and if needed adjust the shipping time.
This for me would be a reason to deal directly with printers instead of with Printify (an Aggregator). If they fix this and tweak some things in the Product mockup area they would get a 5 Star review! Btw, for me they are still one of the best POD Print Aggregators out there, but I look forward to improvements!
This is not the experience we want for you 💜!
Delays and limited visibility can make it harder to manage your customers, especially when timing matters. We’re continuously working on improving communication and transparency with our print providers, and your feedback here is really valuable.
Please reach out to our support team so we can take a closer look at your orders and assist further 🙏.
there's some things that I wish I had a little more say about the mock ups ,the blanket upside down on the couch the painting print 10x8 that has no business over a desk on a wall it is so tiny it looks dumb and not a good example of showing the work it is seriously to small that should be called a desk print.
Thanks for sharing such detailed feedback 🙏. Mockups play a huge role in presenting designs well, and we appreciate your thoughts on positioning and sizing to make products look their best. We’ll pass this along to the relevant team.
Print/Embroidery consistency and quality is hit or miss.
That your limited to the designing process, I wanted custom shirts with letters down the arms and Printify don't offer that custom setting
Making product color changes is buggy!
I see better on the computer
Thank you for your review 💜!
I like the app somewhat. I cannot believe there is no undo button!! Also it is very difficult to use on iphone.
Thank you for your feedback! 🙏 Our platform is best optimized for Chrome browsers and larger devices, and we are sorry to hear that you had issues when using a smaller device.
We would like to look into this further. Can you please share more details on the difficulties you experienced with us here? 👉 https://printify.typeform.com/to/Pua3qgMA
We are always here for you! 💖
It works well with Shopify
Thank you for your review 💜!
Everything seems great until you realize that the words “automatic” and “integration” only work one way. Scammers target new businesses because both Printify and Shopify allow gaps to exist for new sellers—and scammers know this very well. ONLY ORDERS ARE FILLED AUTOMATICALLY. CANCELLATIONS MUST BE DONE ON EACH PLATFORM SEPARATELY. Shopify tells you that since the order is unfulfilled and the stores are connected, both accounts will stay synchronized—and that is false. Do not fall into the massive gap they leave open.
Thank you for sharing your experience! 🙏 Due to technical limitations, order cancellations need to be completed both in Printify and on Shopify.
Orders are automatically imported into Printify and processed according to your order settings. By default, Shopify doesn’t allow customers to cancel orders directly - instead, they can submit a cancellation request to help prevent fraudulent cancellations.
Once you receive the cancellation request, we recommend reaching out to our Support team to confirm whether the order can still be cancelled at its current stage.
We really appreciate you taking the time to share your feedback! If you have any questions, don’t hesitate to reach out - we’re always happy to help ✨😊
Needs more (name brand) products and cheaper prices. We have to increase prices to afford top tier shirts and other garments.
