Printify: Print on Demand

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.

This platform is wonderful. Their customer service is excellent. Products, mockups are great. It's easy to design and my customers love their products. Today Lola Robson helped me to resolve my questions, She reviewed my shipping settings, explained with detail my options and gave screenshots of my settings for me to save for future reference. :)

Printify is truely unique. An Amazing business model, easy to use and the support staff are second to none. My experience has been nothing but a joy and I am excited about starting this new business. Without such excellent support I would have been floundering and strssed. Each query has been answered in record time and always a solution is given that works.

Thanks Support you are a Merchants lifeline to not getting high blood pressure

Michael Wyatt

3 stars is being generous I think however there has been some positives with this company. However our recent experience has been far less than good. Since Printful is an aggregate of print providers and manufactures, they do not actually do any printing themselves, it is all sent out to 3rd party companies, some good and some bad, many of which you can buy from directly that even have apps available on Shopify. The software is decent. But the quality of products through their vendor network is hit or miss. We've had both good experiences and really bad ones. When there is an issue with an order they are a pain to deal with as the response time is terrible and they have to go to the vendor and wait for a reply from them which often takes a long time. If you choose to use them, make sure you get several product samples first before putting their products live on your site. Go not trust the quality will be good, regardless of what their internal vendor reviews say.