AdScaled.io

Hi, sorry your experience didn't match expectations. The discrepancy you're describing isn't normal and we'd like to investigate it with you. We've reached out via your contact email, please reply and we'll either explain the gap or refund your unused balance, whichever you prefer.

Thank you for raising these concerns, and we're sorry for the experience.

After taking another look at the account, we agreed that the additional charges shouldn't have happened the way they did. We've already issued a refund directly to the original payment method, which should land within 1-3 business days.

On the payout and reinvestment point: when an account is in a negative balance at the time of a scheduled payout, the payout is automatically applied toward clearing the negative balance rather than going to the bank. This is part of how the system is currently designed, but we recognize it isn't communicated clearly enough up front, and that's a fair criticism. We're actively working on clearer transaction history, balance tracking, and payout visibility within the platform so every charge and movement is fully transparent in real time.

On the support point: we receive a high volume of messages and replies can sometimes take longer than they should.

Please reply directly to this thread or contact support again if you have any remaining concerns and we will respond personally.

Sincerely apologize for the original experience and genuinely appreciate the feedback. We're using it to make the platform better.