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After sitting down and working with your team - I SUPER appreciate their help on a Sunday! The app still doesn't bundle the way I was told it does when I got it. I opted to go with another app that has more flexibility, more docs, and is at a lower price point. I understand you all usually work with enterprise clients, at that scale an onboarding call is likely appropriate. For SMB, an app should be able to onboard without having to schedule a call. That would be more of my time spent to find out this app doesn't do what I am looking for, in that time I can get another app set up and running. Thank you for the help, all the best on your journey with this app!
So sorry to hear you had this experience! For onboarding, we typically like to setup an onboarding kickoff and get access to your theme so we can do the setup for you as we are focused on white-glove onboardings. Our team has reached out to schedule an onboarding so we can align on your goals and help!