Arvostelut (24 921)
Tarkenna
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Luokituksen mukaan
The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have
I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.
After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error
So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working
I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working
I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.
2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix
I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond
Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere
So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.
I have never known such terrible customer service
This app helped last year however with removing the free forever plan really just serves to punish customers which supported them grow.
Poor form
For the free version we would like more option for explore the application
This is ridiculous that I can't even email my subscribers without opting in to the monthly plan. Going to delete and choose a competitor after our launch!!
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
It keeps crashing during onboarding - sending me to a 404 and reloading.. The onboarding is more confusing than helpful. Not sure I’ll use this, not a good impression so far.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.
This review-pop-up is really annoying when I'm new on digital marketing and I barely can understand what a list is. Hope the whole app helps to build and grow my business. I don't know if I'll be given the chance to write a new review.; for the moment, I still don't know.
Totally understand if it’s too early to give an accurate review.
As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at help.privy.com, OR sign up for free live trainings at privy.com/training
I sent you guys a message prior to posting this but I'm thinking maybe you didn't get it... this app doesn't sync with my shopify customer database... super frustrating to have to manually add customers when they sign up with the privy exit popup. will probably be deleting.
None. will do after use. this makes no sense
worst service !!!! over price app !!!! I used this app for pop up campaings that did well but the service is worst I am not getting any help from privy team.