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Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.
Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.
I was assisted twice today by two very helpful individuals at Privy thru their chat. Super impressed with the service!
I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.
Thank you for your feedback. We value your input and are committed to improving our service.
At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.
We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.
very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.
Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.
Hi there,
Thank you for taking the time to share your experience with Privy. Your feedback is incredibly valuable to us as we continuously strive to improve our services.
We have reviewed the chat conversation you had with Privy support and agree that there is additional work we can do with this agent to provide better clarity and timely support for our merchants.
Je viens de souscrire ! Ca m'a l'air top pour convertir plus !
Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !
Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.
Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.
Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.