Avis (24 917)
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just installed, let's see the results in few days ........................................................
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
I agree with Cjartcanada everything about this popup software is confusing and difficult to get working, if I can't figure this out in another 60 minutes I will be terminating my account with Privy. How did they get away with this, its awful!
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Thanks for the review! Let us know if we can be of any help at support@privy.com.
Can;t figure out how to install this app manually!
Nothing happened it closed on its own so I can't comment on anything so far
I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model.
I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work.
I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for.
Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
working well so far.hope it adds more value along the way.im yet to see it’s benefits.manage to capture emails so good
Thanks for the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training
DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.
Hi there,
We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred:
• Due to the origin of the list in question, our Compliance team was not able to approve these contacts.
• Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business.
• This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients.
• General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week.
• Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand.
Should you have any further questions, you can email support directly (support@privy.com) or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!
Just downloaded it! Can't give a real review until I use it! Can't finish the step without doing a review :-(. Once I start using then I can come back and give a real review ;-)
The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.