Avis (24 916)

Note globale
4,6
Nombre d’avis par note
  • 75 % des avis sont des avis à 5 étoiles
  • 17 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
26 juin 2024

Loved using Privy to create pop ups for our businesses website. Easy to use with great customer service if you need additional assistance.

Cloth + Bristle™
États-Unis
5 jours d’utilisation de l’application
21 octobre 2024

Good application and super customer service !

Espace Gants
France
Environ une heure d’utilisation de l’application
10 mai 2024

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

The County Project
États-Unis
Plus de 2 ans d’utilisation de l’application
27 mai 2024

Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner.
Jose made it very easy and I am very satisfied with the communication.

Thank you again for your help.

The Spotty Rose
Australie
Environ 3 ans d’utilisation de l’application
28 mai 2024

Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.

Peaches&Crème K-Beauty and Skincare
Malte
Presque 4 ans d’utilisation de l’application
20 mai 2024

I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.

Aguas Claras Organics
États-Unis
Plus de 3 ans d’utilisation de l’application
Privy Operations a répondu 23 mai 2024

Hi there,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch.

Your long-term support means a lot to us, and we’re sorry to hear that we fell short when it mattered most. Our team is currently investigating what went wrong to ensure it doesn’t happen again.

We’ve reached out to you via email to discuss how we can make this right and prevent future issues. Please don’t hesitate to respond if you have any further concerns or need additional assistance. We’re committed to regaining your trust and ensuring your satisfaction.

11 avril 2024

Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly.

We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.

Reel Happy Co
États-Unis
Plus de 2 ans d’utilisation de l’application
22 mai 2024

Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.

pocketsocks.com
États-Unis
Plus de 3 ans d’utilisation de l’application
8 août 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
France
Environ 2 ans d’utilisation de l’application
Privy Operations a répondu 9 août 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display.

In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.

5 janvier 2024

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.

JULAHAS
Pays-Bas
Plus de 4 ans d’utilisation de l’application