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DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.
Hi there,
We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred:
• Due to the origin of the list in question, our Compliance team was not able to approve these contacts.
• Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business.
• This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients.
• General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week.
• Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand.
Should you have any further questions, you can email support directly (support@privy.com) or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!
Just downloaded it! Can't give a real review until I use it! Can't finish the step without doing a review :-(. Once I start using then I can come back and give a real review ;-)
The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
I used this app for 3 months. Integration fails and Privy script breaks my store. Abandoned carts stopped working. The customer support is terrible - they are not helpful at all. After wasting 3 months, I'm moving to another app.
Review workflow issue. You asked me to rate the app before I've had the chance to try it. Ask me again after I've actually implemented and I can provide a fair review. ;)
Good App. Helped a lot in user growth (expected from any pop up). it was easy to use but comes with very poor documentation and bad customer support. I contacted the, as for the last last 3 days pop up are disabled but still no solution.
This is a terrible app, designing an email is quite possibly the worst method of torture a human could endure.
The registering of sending domains just fails to work properly. It will randomly change from saying things are verified to saying that they aren't, while saying that the expected value is the exact same as the found value.
I'm just starting, still feeling my way around.
Well, I just spent an hour making a newsletter sign-up pop, and SAVED it,and I'm not sure where it is or how to find it.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.