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Terrible terms and conditions and too expensive.
I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.
Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle.
We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.
I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.
Hi there,
Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch.
Your long-term support means a lot to us, and we’re sorry to hear that we fell short when it mattered most. Our team is currently investigating what went wrong to ensure it doesn’t happen again.
We’ve reached out to you via email to discuss how we can make this right and prevent future issues. Please don’t hesitate to respond if you have any further concerns or need additional assistance. We’re committed to regaining your trust and ensuring your satisfaction.
Very hard to use and make changes. took me so much time to edit everything and it also changes things by it self. I still can't believe I wasted so much time to edit simple things. If I didn't have my follow up emails setup already will remove the app right away
Hi there,
Thank you for sharing this feedback. We’re committed to turning this experience around for you.
Our team has reached out to offer 1:1 support to help you make any changes needed and ensure you’re not experiencing issues.
Should you have any further questions, please feel free to reply to the email follow-up we’ve sent you directly.
Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite
Hi there,
Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!
I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display.
In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.
SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did.
What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times.
I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements.
I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer.
SCAM
Hi there,
Thank you for taking the time to share your experience. We're here to help!
Our teams looked into this and see that we were able to assist you with the image issue. I can assure you that these support interactions did not lead to additional charges or newly created accounts.
To clarify, the Privy Starter plan is billed based on your mailable contacts. As your contact list grows, your pricing is subject to scale overtime.
Within Shopify, you will see your monthly Privy bill broken into two charges as you noted (base + usage), this would be the case for each Privy account that you have.
We appreciate your feedback here as our team is working on improving how we communicate this to customers moving forward.
I’ve personally reached out to you so we can work towards a better experience for your store, and I am happy to continue the conversation with you there.
Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You would think they would screen new clients and let them know if there were any issues, but no we wasted a month of getting all of our contacts migrated over, setting up automations, etc. A month of work down the drain, but Privy got their fee. Thanks A LOT Privy (and Attentive). Now we're back to square one. Avoid this company
Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
So far it looks pretty easy to use but only had it for 5 minutes. Will review later.
Has capabilities but there is no help/assistance - they promise you all kinds of help and service -
don't bother - find another app
Privy forces people to leave 5-star reviews and badgers them until they do. So here you go - I am leaving a 1-star review to counter all the fake 5-star reviews.
UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!