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The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.
Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!
Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly.
We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.
They are very helpful when you have questions!
I've always had excellent customer service. I just had an issue and Jose tested and provided a solution immediately. I really appreciate the Live Chat feature and their responsiveness.
Andres just helped me with a new issue and was extremely helpful and quickly addressed my issue.
Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.
Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you
I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.
Hi there,
Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch.
Your long-term support means a lot to us, and we’re sorry to hear that we fell short when it mattered most. Our team is currently investigating what went wrong to ensure it doesn’t happen again.
We’ve reached out to you via email to discuss how we can make this right and prevent future issues. Please don’t hesitate to respond if you have any further concerns or need additional assistance. We’re committed to regaining your trust and ensuring your satisfaction.
Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner.
Jose made it very easy and I am very satisfied with the communication.
Thank you again for your help.
Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.