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Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
Once you subscribe, you'll get charged forever. They don't provide customer service contact number or email. They charge 6 months more after I uninstalled the service. Worst customer service. I had to contact the card company to stop charging it.
Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!
Excelente servicio.
This app works perfectly for my needs and integrates seamlessly with Shopify. The customer service is very easy to reach, responsive, and eager to resolve any issues. I highly recommend Privy.
Unfortunately, we are experiencing issues with the pop-up during Black Friday, and the first-line support team doesn’t seem willing to fully understand the problem or take the time to resolve it. It’s been over 48 hours, and all we’ve heard so far is: “Yes, the pop-up appears.”
We are already aware that the pop-up appears, but what we need is an analysis of *why* it is showing up more than 1,000 times with a 0% subscription rate. Additionally, we are receiving emails from customers reporting errors after signing in.
Could someone from the complaints department please review this ticket?
I'm Alex, the CEO of Privy. So sorry to hear about the trouble. Our Head of Customer Experience is reaching out right now. We'll get any issues sorted.
Jose jumped in ASAP and helped me finish editing a Display - good CS!
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify.
What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
