Privy ‑ Pop Ups, Email, & SMS , 24.860 recensies
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Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.
SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did.
What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times.
I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements.
I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer.
SCAM
Hi there,
Thank you for taking the time to share your experience. We're here to help!
Our teams looked into this and see that we were able to assist you with the image issue. I can assure you that these support interactions did not lead to additional charges or newly created accounts.
To clarify, the Privy Starter plan is billed based on your mailable contacts. As your contact list grows, your pricing is subject to scale overtime.
Within Shopify, you will see your monthly Privy bill broken into two charges as you noted (base + usage), this would be the case for each Privy account that you have.
We appreciate your feedback here as our team is working on improving how we communicate this to customers moving forward.
I’ve personally reached out to you so we can work towards a better experience for your store, and I am happy to continue the conversation with you there.
It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.
I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!
Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.
Jose @Privy was able to answer my question and provide requested information on how to add discount codes very quickly. I absolutely love this app and the great customer service. Thank you, Jose!
Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.
Privy is a great app for lead generation and email marketing campaigns.
I would recommend.
very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.
My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!