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SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did.
What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times.
I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements.
I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer.
SCAM
Hi there,
Thank you for taking the time to share your experience. We're here to help!
Our teams looked into this and see that we were able to assist you with the image issue. I can assure you that these support interactions did not lead to additional charges or newly created accounts.
To clarify, the Privy Starter plan is billed based on your mailable contacts. As your contact list grows, your pricing is subject to scale overtime.
Within Shopify, you will see your monthly Privy bill broken into two charges as you noted (base + usage), this would be the case for each Privy account that you have.
We appreciate your feedback here as our team is working on improving how we communicate this to customers moving forward.
I’ve personally reached out to you so we can work towards a better experience for your store, and I am happy to continue the conversation with you there.
Privy is a great app for lead generation and email marketing campaigns.
I would recommend.
Great customer service. They are quick to help and get you what you need
Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.
Hi there,
Thank you for taking the time to share your experience with Privy. Your feedback is incredibly valuable to us as we continuously strive to improve our services.
We have reviewed the chat conversation you had with Privy support and agree that there is additional work we can do with this agent to provide better clarity and timely support for our merchants.
Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.
I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.
Thank you for your feedback. We value your input and are committed to improving our service.
At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.
We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.
Great support and options!
very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.
Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.
Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!