Recensies (24.918)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 75% recensies zijn 5 sterren
  • 17% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
1 november 2024

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.

I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.

SunDaze Surf
Nederland
2 maanden gebruiken de app
Privy Operations heeft geantwoord 4 november 2024

Hi there - I'm Alex, the CEO of Privy. Thank you for this feedback. I've sent you a note to see if we can get you sorted.

27 mei 2024

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Efuru Studio
Verenigde Staten
5 dagen gebruiken de app
Privy Operations heeft geantwoord 30 mei 2024

Thank you for your feedback. We value your input and are committed to improving our service.

At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.

We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.

Bewerkt 7 maart 2017

Setup is easy, and everything works as expected. However, with Google cracking down on mobile pop-ups/interstitials lately, I feel like disabling on mobile only should be a basic and therefore free feature... perhaps even the default, since I'm not sure why anyone would want to voluntarily get dinged by Google. I'm not trying to do anything complex or customize further than that. I just want a "disable on mobile" or "only show tab on mobile" option. It appears the only solution currently is to have exit intent-triggered popups on desktop (instead of timed), which never show up on mobile. If I'm wrong or the option to disable on mobile is added in the future, please contact me, and I would be happy to change my review.

Wisdom Supply Co
Verenigde Staten
Meer dan 7 jaar gebruiken de app
29 augustus 2019

I believe my account has been hacked. I am getting many signups that are not requesting them... this is very disturbing that there has not been anything done to fix the issue. I would appreciate if you would take a look to address this issue.

Beyond Broth
Verenigde Staten
Meer dan 7 jaar gebruiken de app
Privy Operations heeft geantwoord 30 augustus 2019

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

31 januari 2020

Difficult to use. Contacts not syncing and help desk was not useful. After several attempts my contacts are still not loading correctly and when I attempt to add one it says error.

MeganRenee
Verenigde Staten
Meer dan 6 jaar gebruiken de app
Privy Operations heeft geantwoord 6 februari 2020

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

11 september 2017

its a little hard to type in the sections and a few things I have saved, aren't saved on the actual site its something totally different.

Love Sick Threads
Verenigde Staten
Meer dan 6 jaar gebruiken de app
Bewerkt 3 november 2019

You cannot review an app if you just downloaded it. Be realistic and allow customers a 7 day to 30 day ability to review. Why lie and give any starts especially 5 star review just for downloading. Shopify needs to reign in these app developers. Everyone is hungry to make money and a sale. We will all get there, in the meanwhile slow the "f" down seriously. So far seems easy to download and setup. No idea how it will work at this moment. Whether good or bad, I'll update my review.

Charlush
Verenigde Staten
Ongeveer 6 jaar gebruiken de app
30 juni 2017

Sometimes it doesn't go live or it'll only work on a mobile device and not a desktop.

The Blue Lotus Shop
Verenigde Staten
Bijna 6 jaar gebruiken de app
Bewerkt 3 juli 2019

There is a problem. the customer is not getting the advertised discount of 15% . They get 5% instead

UEndure
Verenigde Staten
Bijna 6 jaar gebruiken de app
11 april 2018

The app kept interrupting me every time I logged in asking me to review it, so here you go.

Home Bar Classics
Verenigde Staten
Meer dan 5 jaar gebruiken de app