Privy ‑ Pop Ups, Email, & SMS

Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.

customer service is by chat only which is very inconvenient and very time consuming. privy should offer at least an online screen sharing service such as join.me or the likes for troubleshooting technical issues. you don't even have the option to copy and paste a screenshot via the chat sessions- you have to download a screenshot you want to send them, then upload it as an attachment- what a waste of time!! it's very frustrating.

The pop up portion of Privy was extremely helpful, now that mailchimp does not integrate with Shopify and we've tried Privy it is extremely disappointing. Its not an intuitive UI. The text color does not match when you send the test emails and you can change it, but it does not change on the test email. You can't get customer support. Help features are a contact sub,mission form that doesn't even get addressed over weekends. I easily would've rated Privy 5/5 stars for the email signup pop/up...that's the only reason this isn't a 1 star

The idea of the email popups is great but it is hard to figure out how to set the campaigns up.

Another one of those SUPER slow "live help" features, where it seems like they are helping five other people at the same time. But is IS there, and you can often fix your problem on your own while waiting (my case), and it is free....

Don't pay for anything....completely not worth the money and totally underwhelming. Triggers don't function properly even when you are paying premium dollar. Got locked into a contract and was one of my worst business decisions yet. Email/Newsletter capability is a joke. If you are on free plan, they have some decent offerings.

This seemed easy to use and install but I can't work out if it has automatically synced with Mailchimp or not and the interface doesn't seem as intuitive. I've not found the templates as easy to use as Mailchimp and the help desk not as accessible as I'd hoped. I'm sure it will be good but I need support to get set up that doesn't seem that easy to access

so far not loving it as its not very user friendly.

had to switch to this when shopify and mail chimp parted ways... don't love this app but it was my cheapest option. I think it looks really cheesey and cheap on my site. I will probably switch to something else shortly.

prompts me to leave a review too frequently. super annoying! Maybe just go slower with that request and let it happen organically!